favorite this post Professional Services Manager, Family & Community Services (Quincy, MA) hide this posting unhide

1509 Hancock Street

(google map)

compensation: We offer a suite of benefits that include medical, dental, group disability and paid time off programs including paid paternity leave based on eligibility.
employment type: full-time
non-profit organization

QARI's mission is to foster and improve the social, cultural, economic and civic lives of immigrants and their families to benefit local and its neighboring communities. Through collaborations and partnerships, we provide culturally competent services including workforce development, adult education programs, youth development, and cultural events as well as information and referrals to public and other community organizations.

The Professional Services Manager has full accountability and responsibility for directing, managing and project leading QARI’s Family & Community (F&CS) strategic partnership programs in healthcare, higher education, workforce development, and municipalities. This includes acting as the single point of contact for QARI’s strategic partners to hire, build and manage teams and direct reports that provide outreach, recruiting, program execution, navigation support and trusted advisory services to our local community clients.

This is a strategic leadership position that will help cultivate and develop strong relationships with our partners and internal staff and participate in developing F&CS strategy. As requested, this role may also assume individual accountability for servicing an assigned partnership program.

Specific Responsibilities Include

*Directs, manages and project leads all F&CS programs to ensure seamless delivery of execution of strategic agreements and stated goals.
*Acts as the first point of contact to provide support for partners’ needs in connecting clients in different communities to have access to our strategic partners’ resources.
*Works in collaboration with the community and partners, QARI’s core team, consultants, and QARI supporters for delivery of solutions including ELL student recruitment, health care navigation support, college access pathways for underserved communities, employment opportunities, and other
*Ensures ongoing communication with key stakeholders on recruiting numbers, findings, strategic changes, and solutions for alternative ways to meet goals.
*Meets regularly with program partners to ensure ongoing communication, solicit feedback and ensure a high level of service satisfaction.
*Identifies and helps to implements assists QARI’s core team and strategic partners in participation and development of new services needs and opportunities.
*Responsible to provide business unit visibility, and key reporting metrics to partners and QARI management.
*Provides top tier support to our clients with a strong focus on integrated customer service.
*Leverages matrix approach to sharing of resources in support of business needs and across organizations where needed.
*Manages all assigned direct reports with accountability for staffing resources, hiring, performance management, training and development goal attainment. Provides ongoing staff coaching and mentoring and conducts periodic evaluations of direct staff in support of partnership value and project objectives.
*Develops and delivers reporting metrics to QARI and strategic partners that assess the effectiveness of the partnership programs. Acts as a change agent to make recommendations for improvements and/or changes based on reporting metrics and changing business needs. Recommends best practice solutions.
*Supports QARI’s mission and culture as a leader working collaboratively with colleagues to meet QARI goals.
*May perform additional duties as requested.


*Bachelor’s degree, or equivalent, along with 6-8 years of program and/or project management related work experienced preferable managing and directing programs with a diverse staff of specialists that must adhere to client goals.
*5 years of direct management / leadership experience. Consideration will be given to candidates with experience in both the corporate and non-profit sectors.
*Experience working in a social services agency and/or healthcare setting highly preferred.
*Experience building strong community relationships with businesses, funders and sponsors.
*Strong leadership and conflict resolution skills.
*Knowledge in healthcare navigation, workforce development and/or higher education is a bonus.
*Working knowledge of Google Apps (Gmail, calendar, Google Drive). Experience using project management tools a plus.
*Demonstrated sensitivity to and understanding of the diverse socioeconomic, cultural, and ethnic backgrounds of the community served.
*Must be fluent in Chinese (Cantonese and Mandarin) and English.
*Must have valid driver’s license and can drive to partners’ sites.

Core Skills & Competencies

*Leadership skills with the ability to motivate and develop staff, identify and manage metrics and articulated clear goals and objectives to drive outcomes and results.
*Open-minded and self-aware.
*Superior written and verbal communication skills.
*Relationship and client focused.
*Strong team player and demonstrated effectiveness working cross-functionally.
*Has a strong sense of pace and urgency; ensures work is completed in the expected timelines.

Next Steps: Take the Lead on Your Future

We offer a suite of benefits that include medical, dental, group disability and paid time off programs including paid paternity leave based on eligibility. Interested candidates should send a cover letter along to designated email.
  • OK for recruiters to contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6847893083



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