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Operating Systems: MS-DOS, Microsoft Windows/3.x/9x/2000/XP/Vista/Win7/8.x/10, NT 3.51 & 4.0, Windows Server 2000-2008, SUN OS 5.10, Active Directory, Novell NetWare 3.x & 4.x, OS/2, Mac-OS, MEDITECH
Networking: IPX/SPX, TCP/IP, NetBEUI, NetBIOS, RAS, FDDI, Ethernet, Token Ring
Software: Microsoft Office 2000-2013/O365, Lotus SmartSuite, Lotus Notes, cc:Mail, Microsoft Exchange 5.5/2000/2007, Microsoft Outlook 97/98/2000-10, Microsoft SCCM, Mimecast Admin Console, Windstream Console, Shoretel Director V.18, MS Proxy 2.0, Axent Raptor Firewall, Palo-Alto Global Protect, Nortel Contivity, Citrix VDI, VPN Client V.4.65, Check Point VPN-1 Securemote V.4.1, Win-VNC, Veritas Backup Exec, Cheyenne ArcServe, Legato Networker, LANdesk, MS SQL 6.0/6.5/2000,Sybase SQL Anywhere, Citrix, Timberline, Platinum, Great Plains, Crystal Reports/FRx, ADP Payroll System, Ceridian, Clarify ClearSupport, Remedy, Manage Engine Service Desk V.9.0, Zendesk, Bomgar, VDI Director, Credant Encryption, BitLocker, Kronos, Dameware, Fusion Manager/Dictation V.9.0 & 11, Investore Enterprises Pegasus V.5.00, Oracle SQL Plus V.10G, Sun OS 5.10.
University of Massachusetts: Lowell, MA, (Pursuing)
Major: B.S. in Information Systems
Middlesex Community College: Lowell, MA, 1991-1994 (Honors Graduate)
Associate of Science Degree: Business Administration/Computer Applications
CompTIA: A+ Certification 2003
Skill Path Seminars: Using Microsoft Office 1995
COMP USA: Upgrading to Windows 95 1995
Systems Administrator, Regency Mortgage, Hooksett, NH (December 2016 - March 2018)
•Provided first-level desk side and remote support to six branch offices via Bomgar/VDI Director and site visits.
•Administration of Office365
•Assisted with Installation of Network Hardware.
•Setup and Imaging of Desktop/Laptops/Tablets.
•Managed Email distribution lists, adds/moves/changes.
•Managed user/email accounts, adds/moves/changes, using Microsoft Active directory and manage engine.
•Coordinating with Vendors on Installations and Servicing.
Systems Administrator, Medtronic, Danvers, MA (June 2016 - October 2016) (Contract)
•Provided first-level phone and desk side support.
•Imaging and upgrades/maintenance of laptops/PC's.
•Setup of laptops/PC's for trainings and conferences.
•Repair/maintenance of network printers/copiers.
•Maintained user accounts: adds/moves/changes, using Microsoft Active directory.
Systems Administrator, Quest Diagnostics, Inc., Marlborough, MA (March 2007 - July 2015)
•Administration of Call Management Server running SUN OS 5.10
•Maintained patient records Database using Oracle SQL Plus 10G.
•Administration of Four Compaq Proliant servers running Windows Server 2003/2008
•Installation of Cisco Wireless Access Points within the Business Unit.
•Installation and configuration of Avaya 9608 VOIP phones for in-house and at PSC's
•Administration of user accounts using Microsoft Exchange Server 2003.
•Maintained user accounts: adds/moves/changes, using Microsoft Active directory.
•Installation of Cisco Routers/Switches at Patient Service Centers.
•Provide support for lab equipment, PC's, barcode, dot-matrix/laser printers and barcode wands/scanners.
•Provide remote support to patient service centers via phone, Dameware and site visits.
•Administration of the Avaya phone system.
•Installation and Configuration of Citrix Client for interfacing with Meditech.
•Cabling and punch downs for LAN and phone system wiring.
•Management of accounts using active directory.
•Imaging, configuration and installation of PC's/Laptops for internal and external end users.
•Administration of LIS lab system.
•Installation of Credant Protector and Shield onto Laptops and Desktops.
•Documentation of procedures (SOP's) and technotes.
Helpdesk Administrator, Epix Pharmaceuticals, Inc., Lexington, MA (September 2006 - March 2007) (Contract)
•Provide First level phone support for in-house and remote sites.
•Installation of cabling, punch-downs, Avaya phone switch administration.
•Repair/maintenance of network printers/copiers/faxes.
•Creation of Ghost images/imaging for rollout of new IBM desktops and PC's.
•Manage accounts using active directory.
•Test/evaluate software solutions and make recommendations to management.
Desktop Administrator, Novartis, Inc., Cambridge, MA (June 2006 - September 2006) (Contract)
*Provide Second level phone and desk side support to three campuses.
*Assist the networking group in resolving phone/network-cabling issues.
*Administer user accounts using active directory.
*Work with vendors on maintenance contracts and scheduling of equipment repair.
*Imaging and upgrades/maintenance of laptops/PC's.
*Setup of laptops/PC's for trainings and conferences.
*Repair/maintenance of personal and network printers/copiers/faxes.
Helpdesk Analyst, Textron Defense Systems, Inc., Wilmington, MA (January 2006 - April 2006) (Contract)
*Provided First level support for in-house, field, and remote sites.
*Worked with second level to help resolve open calls.
*Managed accounts using active directory.
*Documented trouble-shooting procedures.
*Assisted remote home users with VPN connectivity.
Helpdesk Administrator, ACMI Corporation, Southborough, MA (November 2004 - December 2005)
*Provided First level phone and desktop support to in-house, field and five U.S. and European offices.
*Administered Windows 2003 domain/Exchange 2000 accounts using active directory.
*Installation of new PC's, software, printers, copiers and fax machines.
*Repair, Maintenance and upgrades of desktops/laptops for in-house and field personnel.
*Assisted remote home users in the installation/troubleshooting of Cable/DSL/Router and VPN connectivity.
End-User Support Analyst, Stratus Technologies, Maynard, MA (June 2004 - September 2004) (Contract)
*Assisted in the rollout of several new workstations/laptops to end-users.
*Provided First level phone support to all in-house as well as remote users worldwide.
*Repaired, upgraded PC's, printers and test equipment.
*Provided desk side support for hardware/software issues.
IT Helpdesk Analyst, Philips Corporation, Andover, MA (May 2003- February 2004) (Contract)
*Provided First level phone support to in-house, field and eight U.S. offices.
*Support of Windows XP/2000/NT, desktops/laptops, RAS and printing issues.
*Trained new hires and setup PC's.
*Maintained a customer satisfaction rating of 92%
*Created documentation of troubleshooting procedures.
Network Engineer, Rockwell Automation, Chelmsford, MA (January 2000 - June 2001)
*Administration of Twenty NT 4.0 file servers in a multiple protocol environment.
*Installation and maintenance of servers, workstations and printers.
*Administration of the company PBX system.
*Assisted in the roll out of Windows 2000 Professional and Server.
*Implemented CableTron RoamAbout Wireless Network Solution.
*Installation of HP Switches.
*Installation and maintenance of HP, and DiscZerver Caching CD-ROM Towers.
*Administration of Axiom Door Card System.
*Provide hardware, software, and applications support for in-house users.
*Installation and maintenance of Lotus Notes at the desktop.
*Assumed responsibility for daily file server backups.
Network Administrator, REIT Management and Research, Inc., Newton, MA (December 1997 - December 1999)
*Administration of Four NT 4.0 and one Novell NetWare 3.x servers in a multiple protocol environment.
*Configured servers and workstations for use with the TCP/IP, NetBEUI, and IPX/SPX protocols.
*Implemented company-wide electronic mail system using Microsoft Exchange and Outlook.
*Administration of MS Proxy and Raptor Firewall.
*Installed CSU/DSU and routers to link remote offices to the corporate headquarters.
*Installed Intel switches and a fiber backbone for intra-office communication.
*Installed a remote access solution for the organization.
*Assisted with implementation of T-1 circuit and configured Internet access for in-house and remote sites.
*Provide first and second level hardware, software, and applications support for local and remote users.
*Single-handedly performed all IS department duties during long periods of management absence.
*Supply senior management with solutions to technical and system administration issues.
*Administration of Platinum and Timberline Client/Server database applications.
*Applied Y2K updates on servers, workstations, operating systems and applications.
*Perform duties of after hours, on-call support person.
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