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Jessenia Ortiz

OBJECTIVE: Looking for a professional in a growing organization. My previous records indicate strong work ethics and the ability to work in a fast paced firm using my analytical skills and aspirations to grow.
• Strong computer skills; experience with Microsoft programs
• Strong written and oral communication skills in a Spanish and English
• Quick to learn procedures and methods
• Able to type 50 wpm
• Knowledgeable in dental terminology and front office procedures including scheduling and charting
• Read, write and speak Spanish fluently
• Dental Radiology Certified
HNR Block
Tax Pro2
Interview clients to obtain additional information on taxable Boston, MA 2014 to Present
income and deductible expenses
and allowances.
Prepare or assist in preparing simple to complex
tax returns for individuals or small businesses.
Use all appropriate adjustments, deductions,
and credits to keep clients' taxes to a minimum.

Centre St Dental Office
Dental Assistant Boston, MA 2010 to 2011
Prepared examination and surgical rooms by sterilized instruments and moving equipment into place
Assist in updating and maintaining client dental records
Perform routine dental cleanings and assist in the performance of more complicated surgical procedures
Provided support to dentists, surgeons and staff as needed
Offer patients advice and materials necessary to maintain good dental health
Prevent the spread of infection and disease by maintaining a surgically clean work environment
full mouth X-rays

Walgreens pharmacy
Sales Associate Roxbury , MA 2007-2011
Assisted customers in a variety of departments
Operated cash register
Stocked shelves

MassHealth Insurance
Customer service Representative Boston, MA 2006
Ensure that customers get the right amount of information.
Analyze customer's complaints and recommend solutions.
Discuss with customers on telephone and provide information on the company's products and services.
Record all conversations with clients with details of inquiries or complaints and action steps that were taken.
Forward all filed claims to the appropriate department for handling and investigation.
Offer information about price quotes to prospective customers.
Liaise with the companies insurance agents and process all orders made via telephone.
Manage and protect the reputation of the company.
Maintain strong clientele relationship with customers.

Blue cross Blue shield
Data Entry Temporary Quincy, MA 2006
Enrolled college Student into health insurance.
Filled all enrollments online.
Ensure that customers get the right amount of information.

Children Services Family Shelter
Residential counselor Roxbury, MA 2006-2007
Making sure all rules were followed by the families
Security check for all floors
Wrote down everything that went on in the home
Kept up with incident reports
Prepared for weekly meetings

Rent A Center
Sales Associate Boston, MA 2004-2005
Educated customers on price and options.
Prepared rental agreements.
Collect payments.
Improved store operations by building solid team relationship.
Networking with referrals.
Helped customers whenever they had hard times with payments.

Bunker Hill Community College Boston, MA Present
Liberty Tax Curse Boston , MA 2012
H&R Block Curse
Boston University Goldman School of Dental Medicine Boston , MA 2008
Dental Radiology Certification
Everest Institute Brighton , MA 2008
Dental Assisting Diploma
JVS Center for Careers and Lifelong Learning Boston , MA 2001
Madison Park High School Diploma Roxbury , MA 1998

References available upon reques

  • it's ok to contact this poster if you are a potential employer or other principal. Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact me with unsolicited services or offers

post id: 6590626094


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