favorite this post Part Time Administrative / Customer Support (Concord, MA) hide this posting unhide

compensation: $20/hr to start (contract/1099)
employment type: part-time
telecommuting okay

*** Local candidates only! Responses from outside the greater Boston area will be deleted. ***

*** Interested applicants, please take note of the How to Apply section below. ***
Founded in 2005, Information Results Corporation is a customer focused, well-established small business that designs, develops and supports custom software solutions. Our clients are based in New England, as well as across the U.S. and Europe. We also provide onsite IT Support services (networking, desktop, email and phone) to local small businesses in the Greater Boston area.

We are seeking a part-time administrative / customer support associate. The position is primarily virtual, however, there will be regular face to face meetings, which will be held in or near Concord.

This is a great opportunity to work with a technically adept company with a strong commitment to excellence and customer service.

The responsibilities for this very dynamic role fall into two categories. Below are some examples of the types of work in each category.


- Setup appointments
- Document internal company procedures
- Maintain online resource center and knowledge base articles
- Contact vendors to gather information and/or resolve issues
- Maintain company website content
- Publish newsletters, news items and news releases
- Maintain Constant Contact and send out newsletters

Customer Support

- Receive and track inbound customer requests
- Work with customers to clarify inbound requests
- Follow up with customers by email and/or phone
- Work with customer to setup email accounts, configure mobile devices
- Create and/or migrate website content
- Maintain customer dial plans and phone extensions
- Train customers in setting up their online storefront

Desired Skills and Demeanor

- Prior experience in administrative and/or customer support roles
- Very strong attention to detail
- Excellent verbal and written communication
- Ability to carefully follow detailed procedures, and to document existing procedures
- Friendly, positive and helpful attitude
- Solid working knowledge of Windows and/or Mac
- Working knowledge of HTML coding
- Solid knowledge of Microsoft Office
- Exposure to iPhone and/or Android devices
- Bachelor's degree or higher is preferred

Required Hardware/Software

- Reliable Mac or PC computer (desktop or laptop) with Microsoft Office installed
- Reliable and reasonably fast internet connection
- Reliable phone (landline preferred)

Additional Details

As a part-time position, we estimate the initial time commitment will be about 6 to 8 hours per week. If the candidate is interested in more hours, over time this could increase to as high as 20 hrs/week. This is a contract (1099) position.

This is not a super fast paced position, although some requests sent your way will be urgent. Due to the nature of remote work, staying connected to the team and overall higher purpose can be a challenge. We do provide online tools to keep everyone on the same page, and would plan to keep in touch quite regularly by phone, and as mentioned, in person.

One more thing ... Recent college graduates with the desired skills are welcome to apply!

How to Apply

Convert all attachments to PDF before sending and do not send more than 3 attachments in total. Other file formats (Word, etc) will not be accepted.

We would like to see a very brief cover letter, as well as the following:

- a copy of your resume
- a link to your LinkedIn profile

Thank you for your interest, and we look forward to speaking with you!

*** Local candidates only! Responses from outside the greater Boston area will be deleted. ***
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6529305211



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