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compensation: TBD
employment type: full-time

LOOKING FOR OFFICE ASSISTANCE FOR HIGH PACED SERVICE COMPANY. YOU WILL BE WORKING WITH THE OFFICE MANAGER AND SERVIE TECHs. KNOLEDGE OF LANDSCAPE< IRRIGATION IS A PLUS>>>>

MUST BE HARD WORKING< DEPENDABLE > MUST NOT HAVE TO BE ASKED TO DO YOUR JOB!!
MUST BE WILLING TO WORK OVERTIME APRIL-DECEMBER

RESPONSIBILITIES:
*Answers customer inquiries by clarifying desired information; researching, locating, and providing information.
Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

*Meets company-established customer service standards for service (e.g., first call resolution).

Handles customer calls efficiently, effectively and professionally when responding to customers' requests and challenging customer situations or responses.

* Escalates unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution.
*Follows-up to ensure appropriate action is taken to resolve outstanding customers' inquiries or problems.
*Uses computer systems to track, gather information, and/or troubleshoot customer issues.
* Book estimates and service calls for the sales and service team
*Confirm appoiments. Heavy outbound telephone duties
emails vendors and / or clients to resolve issues
Prints files and mails letters
Call on overdue invoices
Regular attendance and a regular work schedule is an essential function of this job
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6641694003

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