LOOKING FOR OFFICE ASSISTANCE FOR HIGH PACED SERVICE COMPANY. YOU WILL BE WORKING WITH THE OFFICE MANAGER AND SERVIE TECHs. KNOLEDGE OF LANDSCAPE< IRRIGATION IS A PLUS>>>>
MUST BE HARD WORKING< DEPENDABLE > MUST NOT HAVE TO BE ASKED TO DO YOUR JOB!!
MUST BE WILLING TO WORK OVERTIME APRIL-DECEMBER
*Answers customer inquiries by clarifying desired information; researching, locating, and providing information.
Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
*Meets company-established customer service standards for service (e.g., first call resolution).
Handles customer calls efficiently, effectively and professionally when responding to customers' requests and challenging customer situations or responses.
* Escalates unresolved customer questions, issues or complaints to appropriate individual(s) for quick resolution.
*Follows-up to ensure appropriate action is taken to resolve outstanding customers' inquiries or problems.
*Uses computer systems to track, gather information, and/or troubleshoot customer issues.
* Book estimates and service calls for the sales and service team
*Confirm appoiments. Heavy outbound telephone duties
emails vendors and / or clients to resolve issues
Prints files and mails letters
Call on overdue invoices
Regular attendance and a regular work schedule is an essential function of this job
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers