$20/hr, Part Time Admin Support for Local IT Services Business (West Concord, MA)

100 Domino Drive

(google map)

compensation: $20.00/hr to start
employment type: part-time

*** Local candidates only! Responses from outside the greater Boston area will be deleted. ***

*** Interested applicants, please take note of the How to Apply section below. ***
Updated: 9/9
Information Results Corporation, based in Concord and founded in 2005, is a successful Information Technology Services company. We are currently developing and rolling out new services related to e-commerce and business technical support, as well as the applicable marketing campaigns.

To help with these exciting initiatives, we seek a customer and administrative support associate to help with a steady stream of interesting and varied projects. The position is for a part-time employee working daytime hours, on-site, at our new West Concord office. The initial commitment is 10-15 hours per week (2 to 3 half-days per week).

You'll be a key team member who will work on vital administrative, customer support and marketing support projects.

Below are examples of the activities in this role.

Customer Support

- Receive and track inbound customer requests
- Work with customers to clarify inbound requests
- Assist customers with updating content on their web storefronts
- Contact vendors to gather information and/or resolve issues
- Follow up with customers by email and/or phone
- Occasionally visit local client sites
- Maintain Constant Contact and send out newsletters

Administrative & Marketing Support

- Document internal company procedures
- Maintain online knowledge base
- Maintain company website content
- Assist with recruitment of freelancers / subcontractors
- Develop and deliver marketing campaigns and materials
- Publish newsletters, news items and news releases
- Create and/or migrate website content
- Special projects using Microsoft Office

Desired Skills and Demeanor

- Very strong attention to detail and organizational skills
- Ability to carefully follow detailed procedures, and to document existing procedures
- Friendly, considerate, positive and helpful attitude
- Patience and skill working with customers and vendors
- Prior experience in administrative, customer support and marketing support roles
- Excellent verbal and written communication skills
- Very comfortable managing large amounts of technical information
- Solid working knowledge of Windows and/or Mac
- Solid knowledge of Microsoft Word and Excel
- Working knowledge of Photoshop and HTML

Additional Details

We will provide training in the services that we support. You will learn about our business and our in-house collaboration platform, which we use to keep track of our projects -- and to develop our internal knowledge base. We are looking for someone who is interested in growing with our company on a long-term basis.

Occasional visits to local area client sites may be needed.

This is a great opportunity to work with a technically adept company with a strong commitment to excellence and customer service.

How to Apply

Kindly convert all attachments to PDF before sending. We will accept up to 3 attachments in total. Other file formats (Word, etc) will not be accepted.

We would like to see a very brief cover letter, as well as the following:

- a copy of your resume
- a link to your LinkedIn profile

Thank you for your interest, and we look forward to speaking with you!

*** Local candidates only! Responses from outside the greater Boston area will be deleted. ***
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6974861670



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