compensation: Dependent on experience. Generous benefits package and a flexible work schedule. employment type: full-time non-profit organization
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The Care Manager is responsible for an assigned caseload of elderly consumers to coordinate needs assessment, eligibility, and delivery of care through home visits, developing and maintaining service plans, and regularly updating consumer records. The Care Manager maintains information related to each case in a database, and may assist in the implementation care with agency RNs and Nursing Homes.
Conducts functional assessments and reassessments of assigned elderly consumers living in the community.
Develops service plans with the consumer, the consumer's contacts (family members, physician, visiting nurses, etc.), and Care Manager Supervisor, and monitors plan on an ongoing basis through telephone calls, visits, and case conferences to ensure consumer benefit.
Implements service plan by arranging services through Minuteman's contracted vendors and other referral resources.
Maintains information related to each case in accordance with EOEA documentation standards including:
Consumer's functional and financial eligibility for home care services to determine and support the service plan, and monitors and documents updates and changes as needed in the consumer record and in SIMS in a timely manner.
Assesses consumers for risk issues or abuse and follows proper protocols for reporting such information.
Assumes responsibility for covering Care Manager duties several times per month assisting consumers whose Care Manager is unavailable to handle issue.
Participates in Staff Development including staff meetings, policy updates, agency trainings and communication with local community partners such as Councils on Aging.
Accountability: Demonstrates and communicates a high level of responsibility for and commitment to achieving results.
Customer Service Orientation: Learns internal/external customer/consumer needs and how best to meet them. Responds to requests in a timely and thorough manner; does what is necessary to ensure consumer satisfaction; prioritizes consumer needs.
Communication Skills: Listens, speaks, and writes clearly and concisely; ensures all involved are kept informed about developments and plans; shares ideas and information with others who might find them useful; keeps supervisor informed about progress and problems.
Critical Thinking and Problem Solving: Recognizes and accurately evaluates the signs of a problem and utilizes available resources to resolve; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner.
Teamwork and Cooperation: Demonstrates willingness to work with others toward a common goal as opposed to working in competition with others.
Time Management: Organizes and schedules people and tasks demonstrating the ability to balance requisite number of home visits per month with maintenance of notes; regularly produces accurate, thorough, professional work.
A Bachelor's Degree, preferably in a social services, social work, psychology, or human services related field.
Experience utilizing MS Office including Word and Outlook.
Experience utilizing a database such as Access; SIM experience helpful.
Experience working with the elderly is preferred.
A reliable car is required, as well as a valid driver's license and car insurance.