compensation: Dependent on Experience. We provide a generous benefit package. Please visit our website for details. employment type: full-time non-profit organization
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The Geriatric Services Support Coordinator (GSSC) has responsibilities for maintaining a caseload of both Mandarin and English-speaking elderly consumers. The GSSC is responsible for determining eligibility for home programs eligibility, conducting home visits, assessing consumer needs, developing service plans, and maintaining consumer records. The GSSC is also responsible for maintaining information related to each case, and may also assist in the implementation of the Comprehensive Screening and Service Model (CSSM) in conjunction with agency RNs and Nursing Homes.
Conduct functional assessments and reassessments of elderly consumers living in the community.
Develop service plans through contact with consumer, those involved with consumer (family members, physician, visiting nurses, etc.) and in consultation with Care Manager Supervisor.
Implement service plan by arranging services through contracted vendor agencies and other referral resources.
Reassess consumer's needs in accordance with regulations. Monitor needs and service plan on an ongoing basis through telephone calls, visits and case conferences. Monitor and coordinate services in service plan to avoid duplication of services and to ensure maximum benefit to consumer.
Perform duties of GSSC for Senior Care Options (SCO) Programs..
Maintain information relating to each case in accordance with EOEA documentation standards:
Complete and update the consumer's assessment form.
Maintain and update required forms determining consumer's financial eligibility home care services.
Complete necessary documentation of consumer's service level (i.e. fiscal authorization, State Home Care, etc.)
Maintain and update consumer's record, including documenting any contacts, changes in service plan, and calls concerning consumer in SIMS.
Oversee agency correspondence with consumer (i.e. notices of suspension, termination or other changes in service plan).
Assess consumers for risk issues or abuse and follow proper protocols for reporting such information.
Assume responsibility for covering Care Manager duties several times per month assisting consumers whose Care Manager is unavailable to handle issues.
Participate in Staff Development:
Meet with Care Manager Supervisor on regular basis.
Keep current with all agency and EOEA policy information via written memorandum and attendance at agency meetings.
Update knowledge pertaining to gerontology and services for elders through outside and in-service courses, workshops, etc.
Maintain communication and coordination of services with local Councils on Aging staff through ongoing communication including quarterly site visits.
Accountability: Demonstrates and communicates a high level of responsibility for and commitment to achieving results
Customer Service Skills: Learns internal/external customer/consumer needs and how best to meet them. Responds to requests in a timely and thorough manner; does what is necessary to ensure consumer satisfaction; prioritizes consumer needs.
Communication: Listens, speaks, and writes clearly and concisely; ensures all involved are kept informed about developments and plans; shares ideas and information with others who might find them useful; keeps supervisor informed about progress and problems.
Critical Thinking and Problem Solving: Recognizes and accurately evaluates the signs of a problem and utilizes available resources to resolve; analyzes current procedures for possible improvements; notifies supervisor of problems in a timely manner.
Teamwork and Cooperation: Demonstrates willingness to work with others toward a common goal as opposed to working in competition with others.
Time Management: Organizes and schedules people and tasks demonstrating the ability to balance requisite number of home visits per month with maintenance of notes; regularly produces accurate, thorough, professional work.
Bachelor's Degree required, preferably in a social services related field.
Fluency in Mandarin and/or Cantonese required.
Experience utilizing MS Office including Word and Outlook for email and calendaring.
Experience working with the elderly is preferred.
A reliable car is required, as well as a valid driver's license.
Minuteman Senior Services is an innovative non-profit agency offering seniors, disabled adults, and the family members who care for them information, assistance and support. We provide solutions to help our clients live independently, in the comfort of home.
Our Service Area includes: Acton, Arlington, Bedford, Boxborough, Burlington, Carlisle, Concord, Harvard, Lexington, Lincoln, Littleton, Maynard, Stow, Wilmington, Winchester and Woburn.
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do NOT contact us with unsolicited services or offers