compensation: Dependent on experience. Generous benefits package and a flexible work schedule. employment type: full-time non-profit organization
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The Care Manager maintains a caseload of elderly consumers including determining eligibility for home care programs, conducting home visits, assessing consumer needs, and developing service plans. The Care Manager is also responsible for maintaining information relating to each case in accordance with the Executive Office of Elder Affairs (EOEA) and program standards. Care Managers may also assist in the implementation of the Comprehensive Screening and Service Model (CSSM) in partnership with agency RNs and Nursing Homes.
Conduct functional assessments and reassessments of elderly consumers living in the community.
Develop service plans with consumers, their family members, physicians, visiting nurses, etc., and in consultation with a Care Manager Supervisor.
Implement a service plan by arranging services through contracted vendor agencies and other referral resources.
Monitor needs and service plans on an ongoing basis through telephone calls, visits and case conferences. Reassess consumer's needs in accordance with regulations. Monitor and coordinate services in service plan to avoid duplication of services and to ensure maximum benefit to consumer.
May perform duties of Geriatric Support Service Coordinator (GSSC).
Maintain information relating to each case in accordance with EOEA documentation standards:
Complete and update the consumer's assessment form.
Maintain and update required forms determining consumer's financial eligibility for home care services.
Complete necessary documentation of consumer's service level (i.e. fiscal authorization, State Home Care, etc.)
Maintain and update consumer's record, including documenting any contacts, changes in service plan, and calls concerning consumer in SIMS.
Oversee agency correspondence with consumer (i.e. notices of suspension, termination or other changes in service plan).
Assess consumers for risk issues or abuse and follow proper protocols for reporting such information.
Assume responsibility for covering Care Manager duties several times per month assisting consumers whose Care Manager is unavailable to handle issues.
Keep current with agency and EOEA policy information.
Update knowledge of gerontology and services for elders through outside and in-service courses, workshops, etc.
Maintain communication and coordination of services with local Councils on Aging staff through ongoing communication including quarterly site visits.
Accountability - Demonstrates and communicates a high level of responsibility for and commitment to achieving results. Customer Service Skills -- demonstrates good listening skills, self-control, empathy, humor and positivity. Critical Thinking and Problem Solving - able to look at a person or situation from an objective and neutral standpoint, without jumping to conclusions or making assumptions. Obtains as much data as possible from interviews, case notes, observations, research, supervision and other means, to assemble a plan of action to help consumers to the highest level possible, without allowing own biases or prejudices to interfere. Cooperation and Teamwork -- willingness and ability to work closely with colleagues and other staff to enhance the operation of the team and the agency. Self Development - works to improve the performance of oneself and others by pursuing opportunities for continuous learning/feedback; constructively helps and coaches others in their professional development; exhibits a "can-do" approach and inspires associates to excel; develops a team spirit. Adaptability -- adapts to changes in the work environment, manages competing demands and able to deal with change, delays or unexpected events.
Bachelor's Degree required, preferably in a Social Services related field.
Experience working with the elderly is preferred.
A car is required, as well as a valid driver's license.