IVG Hospitals is looking to add a full-time Veterinary Technician Liaison to our team in Woburn, MA.
The Veterinary Technician Liaison will be responsible for providing pet owners with verified pet care information over the phone. The Liaison will utilize technical training knowledge, IVG documentation, and internal learning and development resources to appropriately and accurately respond to a client pet health questions.
Actively guide and accurately answer questions from Customer Service Liaisons regarding pet health
Use IVG and veterinary accredited, published information to educate pet owners and discuss general pet health questions over the phone (Veterinary Technicians do not provide diagnosis' as part of their responsibilities)
Enter accurate and timely documentation in the health information system
Document and cataloging pet owner questions and responses (citing reference materials when possible) as part of the creation of a reference database/library of client FAQ's
Work with our Learning and Development team to develop protocols, procedures, and educational materials
Must possess 3-5 years of experience as a Veterinary Technician
Exceptional verbal communication skills and a desire to speak with pet owners about their pet's health and well-being
BS in Biology, Veterinary Technology or Animal Science preferred
Shift and Schedule: weekdays with 1 weekend shift per week.