Assistant Branch Manager
S. G. Torrice is looking to expand our team. We are looking for a results-driven Assistant Branch Manager at our Trane distribution facility in Wilmington, MA to help enhance the customer experience. This position requires organizational skills, customer relations expertise and the ability to work under pressure.
Principal Duties & Responsibilities:
Together with the Branch Manager, helps to oversee customer service, sales and branch profitability
Manages customer orders by phone or at the counter and ensures customer order fulfillment accuracy
Picks customer orders for pick up or delivery and schedules deliveries
Processes cash and credit card sales and assists in reconciling the cash box
Ensures that daily orders are invoiced appropriately
Processes warranty claims
Schedules production of (or makes) sheet metal shopwork and custom filters (training available)
Together with the Branch Manager ensures appropriate branch inventory levels, either through vendor orders or branch transfers, to meet anticipated sales needs
Receives product from vendors or branch transfers
Helps to maintain buildings and grounds
Keeps warehouse clean, safe and organized
Controls branch costs by minimizing utility usage and focusing on cost-saving opportunities
Maintains branch security
Conducts inventory cycle counts
Assist and supports sales teams
Provides basic technical support, parts ID and parts ordering assistance
Promotes specials/sales and marketing plans/training
Helps to maintain and refresh counter and showroom displays
High School Diploma/GED required.
Associate degree or equivalent from a technical school and 6 months to 1 year of related experience/training preferred.
Intermediate language skills. Able to read and interpret documents such as technical procedures and operating and maintenance instructions and safety rules. Able to write routine reports and correspondence. Able to effectively present information to customers and company staff. Must be able to speak, write and read fluent English.
Basic/Intermediate mathematical skills. Able to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume.
Intermediate reasoning ability. Able to apply common sense understanding to carry out instructions furnished in written, oral or schedule form.
Strong computer skills. Individual must learn/develop competency in the company’s computer system, Eclipse by Epicor, including order processing and inventory queries; must be comfortable using the internet and accessing manufacturers’ websites for product information (American Standard Dealernet; Trane Comfort site; Cats; Pride; Falcon; TOPPS), must be able to use Microsoft Office software suite.
Must be authorized to work in the United States and maintain a valid US driver’s license and forklift certification.
Must be able to travel between branches as required.
Must be able to multitask and work at a fast pace.
Must be able to work a maximum of 40 hours weekly and overtime as required.
The S. G. Torrice Company is a full-service HVAC distributor of heating and cooling equipment, parts and accessories in the New England region with twelve locations. Our staff specialize in residential, commercial and IAQ applications, plus we have a full parts and service department. Our warehouses hold an extensive selection of air conditioning and heating equipment, parts, filters and supplies for the convenience of our dealers. We also operate a 25,000 square foot state-of-the art sheet metal shop at our Wilmington location featuring the latest in technology, enabling us to meet all our customers’ customized sheet metal needs.
S.G. Torrice has always recognized that outstanding people are the key to their success and they are dedicated to providing a rewarding and respectful workplace. It is the mission of S. G. Torrice to become their customers’ supplier of choice, their vendors’ distributor of choice, and their employees’ employer of choice. To deliver on this mission, the company has identified five principles of performance – “Respect”, “Whatever It Takes Attitude”, “Attention to Detail”, “Continuous State of Self-Improvement”, and a “Sense of Urgency”, that they consider to be essential attributes to a successful organization.
Applicants, as well as position incumbents, who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
S.G. Torrice Company is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will S.G. Torrice Company discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.
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