Desktop Analyst (Beverly, MA)

compensation: $50,000-$60,000
employment type: full-time
non-profit organization

Position Title:
Desktop Analyst

Headquarters, Beverly, MA – USA

Reports To:
Manager of Global IT

Position Summary:
Under supervision from the Manager of Global IT, the desktop analyst performs general troubleshooting and repair of all The School for Field Studies tier 1 issues. Responsible for the maintenance and support of end-users at school headquarters (~25 users, 6 servers) and 9 international field stations (8-15 workstations per site + 1 server per site). This includes maintenance, troubleshooting, and support of school network equipment, network servers, cabling, client computers, printers, peripherals, desktop and network applications, Windows domain infrastructure, and Internet connections. Brings in reliable, durable & cost-effective solutions for all SFS’s IT related needs.

Duties and Responsibilities:

Learn and provide support and advice in Blackbaud database applications
Manage & troubleshoot networks and internet connectivity throughout the organization
Ability to provide end-user support and issue resolution
Interface with vendors for procurement & maintenance
Monitor system backups and restore as needed
Monitor server based anti-virus system
Maintain up-to-date knowledge of emerging tools and technologies
Create and maintain documentation for all IT-related processes and procedures
Perform a wide range of duties on all SFS servers at headquarters and ten international field sites including installation, maintenance, upgrades, replacements and general support
Proactive monitoring of all servers, applications and services
Work closely with the Manager of Global IT to discuss the needs of the organization
Provide occasional onsite support (at Headquarters) to international users during non-peak office hours
Travel to international field sites will be required on an as needed basis

Required Qualifications:

BS in IT related field, or equivalent certifications or experience
1-2 years’ experience in desktop support role
Knowledge of installations, upgrades and troubleshooting of Windows Server 2008, Active Directory
Willingness and ability to learn complex Blackbaud database
Strong technical aptitude and ability to research & solve complex issues independently
Reliable transportation for commuting during non-peak office hours
Authorized to work in the United States
Ability to travel to our centers in Australia, Bhutan, Cambodia, Chile, Costa Rica, Kenya, Panama, Peru, Tanzania, and the Turks and Caicos Islands
Able to communicate effectively
Ability to be an effective team member

Preferred Qualifications:

CompTIA A+ certification

Network+ certification

FLSA Status:

Salary is dependent on experience and qualifications. Comprehensive benefits package included. See website for details http://www.fieldstudies.org/careers/benefits

To Apply:
Please submit a detailed cover letter and resume online. References will be required upon request.

Equal Opportunity Employer
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7004738664



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