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favorite this post IT Manager / Administrator (Routes 495/93/128/3 area, North of Boston) hide this posting unhide

I am an IT Manager/Administrator, looking for a company located north of Boston that needs a hands on IT management person. Resume posted for review.

OBJECTIVE
To obtain a IT Manager/Systems Administration position with a growing company that will utilize my proven technical and problem solving skills to improve operations and contribute to company profits.

ACHIEVEMENTS
* Designed and implemented internal network at a previous employer's new facility and established connectivity to the corporate network.
* Started and maintained new Massachusetts and Connecticut Branch Offices for a previous employer. Designed and implemented internal network at current employers headquarters in MA and a second facility in NH.
* Installed and administered Symantec Antivirus/EndPoint Protection server which resulted in a 99% reduction of virus infections at previous employer.
* Installed and configured Firewall/Anti-Spam solutions at previous and current employer which reduced spam processed daily from over 10,000 to 1000.
* Designed and implemented an HR Onboarding SharePoint site in Office 365 to streamline the new hire process.

EDUCATION
Computer Processing Institute, Cambridge, MA
Certificate, Electronics Technology/Computer Repair, 1990
GPA: 4.0. Graduated with Honors

Hardware/Software Certifications:
* CompTIA A+/Network+
* HP APS -- Mobile Computing/Desktops and Workstations/Proliant Systems
* HP AIS -- Proliant + Windows
* HP API -- Proliant + Storageworks
* HP ASE -- Proliant + Windows
* Various hardware certifications from vendors including HP/Compaq, IBM, Intel, Toshiba

Network Operating Systems Certifications:
* Microsoft Certified Professional
* Microsoft Certified Systems Engineer
* Microsoft Certified Systems Engineer
* Microsoft Certified Systems Administrator

Also experienced or familiar with the following:
Hardware: Workstations, Laptops and Servers (HP/Compaq, IBM, Dell), Handheld Devices (BlackBerry, IPaq, Palm, iPad), DAT/DLT/LTO Tape backups, Routers (Cisco, Linksys, D-Link, Intel, Enterasys), Switches (Intel, Lucent, 3Com, Dell) Firewalls (NetScreen, FireBox-X, Cisco PIX, Linksys, SonicWALL), Network Appliances (Oculan, ServGate, Symantec), Cable Modems(Motorola, Toshiba), CSU/DSUs, Laser/DeskJet/Thermal Printers and Plotters(HP, Canon, Lexmark, Dell), Scanners/Digital Senders, KVMs, Fax Machines, Copiers, Portable Storage, Biometric/Smartcard Readers, Macintosh.

Applications/Protocols: TCP/IP, DNS, WINS, RAS, VPN, IIS, Adobe Acrobat Reader/Writer, Adobe Premiere, Adobe Photoshop, Citrix, Facsys, HP Insight Manager, HP SmartStart, HP JetAdmin, Microsoft Exchange, BlackBerry Enterprise Server, Microsoft Windows Server (W2K3/W2K8), Microsoft Office Suite, Microsoft Office SharePoint Server 2007, Microsoft SQL Server 2005, Symantec Ghost, Symantec PCAnywhere, Symantec Antivirus and Security Suites, Websense Enterprise, GFI MailEssentials, GFI MailSecurity, GFI LANguard NSS, GFI Network Server Monitor, GFI FAXmaker, WinFax, Microsoft Backup, Tapeware, Veritas Backup Exec, BrightStor Arcserve, Various Terminal Emulators, FTP Clients, WinRar, WinZip and many more.

PROFESSIONAL EXPERIENCE

Previous Employment (12 Months)
* Provide hands-on end user support, administration, installation and issue resolution for all corporate equipment, servers, desktops and software packages.
* Work closely with Operations/HR Departments on various initiatives and projects.
* Research, makes technical recommendations and implement changes.
* Tracking of corporate assets, installation, upgrade, repair/replacement of corporate assets.
* End user support and training (including white glove support).
* Support companywide security initiatives.
* Administration and monitoring of corporate network infrastructure and Cloud-based systems (O365, Aha!, etc.)
* Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

Previous Employment (Contract 10 Months)
Systems Administrator
* Provide hands-on end user support, administration, installation and issue resolution for GxP controlled laboratory equipment, servers, desktops and software packages.
* Perform laboratory upgrades (software, desktop components, etc.), create system documentation and author/execute test scripts as needed.

Previous Employment (8 Months)
Senior Systems Administrator/Senior Desktop Support Specialist/White Glove Support
* Provides in-house support and resolution of PC-based ISS problems and request.
* Provides positive and productive user experience including a "white-glove" executive service.
* Supports Company's business functions in systems analysis and potential hardware and software purchases and upgrades.
* Supports ISS Infrastructure environment including but not limited to: data and system backups, communications (mobile, email, etc.), mobile device management, Operating systems, utilities software, XaaS management.
* Maintains ISS infrastructure environment through system enhancements (software and hardware updates) that improve the performance and reliability of systems, monitoring, testing and servicing.
* Manages network operational issues including account administration, security administration, back-up and restore tasks.
* Maintain asset management records for ISS hardware, software, and equipment.
* Respond to, route, and resolve helpdesk tickets including work orders, incidents, problems, configurations, and change controls.

Previous Employment (Contract 8 Months)
Network Administrator
* Corporate office environment support including VoIP, Desktop/Laptop/End-User support, MS Office, Exchange, Active Directory.
* Responsible for information systems security support within the organization, including the monitoring of endpoint protection and vulnerability assessments. Responds to security incidents quickly and helps resolve any known threats.
* Responsible for the day-day hardware and software desktop and network administration. Research, identify and evaluate ways to improve systems administration tasks such as patching, imaging, software distribution, etc.
* Responsible for any and all helpdesk requests.
* Evaluate and modify all system's performance.
* Maintain print management along with all printer and copier hardware and drivers.
* Maintain integrity of the network, server deployment, and security.
* Responsible for all purchasing of technical equipment including but not limited to smartphones, laptops/desktops, servers, storage media, servers, cabling, and printers.
* Analyze infrastructure and make recommendations for future upgrades.
* Provide 24/7/365 support for all end users.

Previous Employment (6 Months [Laid off])
Systems Administrator
* Responsible for maintaining the LAN and WAN Networks.
* Provide Help Desk Support for Desktops/Laptops/Mac/Software/Hardware/End User Support.
* Responsible for Network and System Administration which comprises but is not limited to server support (Windows 2003 -- 2012 R2), Active Directory, software updates, health monitoring and installation of software. Proactively manage the environment and initiate required corrective actions when potential or present issues are identified.
* Responsible for systems security/antivirus (AVG, SonicWALL, Barracuda); badges for building access.
* Research, identify and evaluate ways to improve systems administration tasks such as patching, imaging, software distribution, etc.
* Responsible for Email support and setup of user accounts.
* Responsible for phone support; setup phones/configure as needed.
* Documentation of procedures, technical notes, configurations, policies, etc.

Previous Employment (4 Month Contract)
Senior Corporate Systems Engineer
* Working as part of a global team, perform server administration across a mixed OS environment (Windows/ESX/SharePoint) on a mix of hardware (HP/Compaq, IBM, Dell, etc.).
* Administration and maintenance for the messaging environment (Exchange 2010, BES).
* Assist with managing user access to network resources (Virtual machines hosted on VMWare 5, file shares, network printers, etc.).
* Proactively manage the environment and initiate required corrective actions when potential or present issues identified.
* Troubleshoot hardware and software problems on Windows servers (W2K3, W2K8), Active Directory, build new servers/environments.
* Research, identify and evaluate ways to improve systems administration tasks such as patching, imaging, software distribution, etc.
* Address 3rd level user support issues escalated from Help Desk; troubleshoot, document resolution and share findings with the group.
* Follow internal procedures for change management, incident management, escalation, etc.
* Documentation of procedures, technical notes, configurations, policies, etc.

Previous Employment (over 6 years [Laid Off])
IT/Security Manager
* Ensure the streamlined operation of the IT, Security and Facilities departments.
* Plan, coordinate, direct and design all IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the organization.
* Define, develop and implement IT policies, procedures and best practices.
* Designed, deployed and support a full network infrastructure including W2K3/W2K8 AD Domain, 5Tb Storage/Backup solution, Exchange 2003, Blackberry Enterprise Server.
* Manage the development, monitoring, maintenance, deployment, upgrade, troubleshooting and support of all IT systems/equipment, including LAN/WAN, Telecommunications, Servers (W2K3/W2K8), PCs (Dell/HP), OSs (XP/Vista/Win 7), hardware, software, peripherals and Office Automation equipment.
* Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
* Work with stakeholders to define business and systems requirements for new technology implementations.
* Designed and deployed a SharePoint 2007 installation for document management and knowledge search.
* Development and implementation of IT disaster recovery procedures.
* Responsible for building security and security system.
* Initiate planned maintenance programs for a variety of office equipment.

Previous Employment (2 Years [Left for better position])
Systems Administrator
* Administered multi-server Windows 2000 LAN, Microsoft Exchange 2000, 2 remote sites (Florida, Wisconsin), 100+ workstations and 100+ end-users.
* Installed and maintain BlackBerry Enterprise Server and BlackBerry Handhelds.
* Maintain 24/7 availability of all company computer/network resources.
* Evaluate, recommend, purchase and maintained inventory of IT assets.
* Installed and maintain Windows 2003 Terminal Server.
* Purchase software licensing and track licensing compliance.
* Maintain system tape backups and implemented disaster recovery plan.
* Implemented Internet firewall (Cisco Pix, WatchGuard Firebox), web security monitoring and Antivirus solutions.
* Help Desk / End-user support for hardware, software and Windows operating systems.
* Maintain network fax server solution.
* Maintain network security policy, addressed server security issues and applied appropriate security patches and upgrades.

Previous Employer (6 Years [Laid Off])
IT Administrator/Desktop Support/Senior Systems Engineer
* Managed all aspects of IT design, administration and support in the startup of new branch locations in MA/CT.
* Established and implemented IT standards for hardware (IBM, HP, Compaq) and software (Win 98/XP/2K/2K3) configurations for Servers and PCs in the MA/CT offices.
* Designed, implemented and administered Windows 2003 Terminal Server group policies for remote employee access.
* Supervised and maintained all network connectivity and hardware/software support issues in both MA/CT (100+ users).
* Established, installed and administered Symantec Antivirus servers/clients and policies for servers/clients at MA/CT offices.
* Created and maintained Microsoft Access Database for Logistics Parts tracking and reporting.
* Setup and maintained Internal Branch Intranet Website.
* Installed and administered Fax server that reduce operating costs.
* Designed and implemented procedures to streamline and reduce costs on Service Call closings.
* Administered facility phone and security systems.
* Provided answers to technical pre-sales questions from Salespeople.
* Assisted Salespeople on sales calls.
* Installed, serviced and supported Client network installations.
* Supervised, advised and mentored System Engineers.

References available upon request.
  • it's ok to contact this poster if you are a potential employer or other principal. Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact me with unsolicited services or offers

post id: 6693230340

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