job title:Insurance Agency Customer Service Representative
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Insurance Agency Customer Service Representative
Wood & Associates Insurance Agency is a second-generation family business specializing in personal lines insurance. We are seeking a dedicated, reliable, career-minded associate to join our close-knit team. In this role, you will help ensure clients are properly protected by delivering accurate policy support, thorough follow through, and exceptional service.
Career Opportunity: Bankers Welcome
Skills Required:
• Previous experience in a customer service role is preferred.
• Training is provided for candidates who learn quickly and work independently.
• Great self-starter with the ability to prioritize and multi-task.
• Strong organizational skills with meticulous attention to detail.
• Takes initiative and follows through on tasks.
• Excellent problem-solving abilities & collaboration skills.
• Exceptional verbal and written communication skills.
• Possesses an upbeat, positive and enthusiastic attitude.
• Proficient in Microsoft Office & Adobe Acrobat.
Responsibilities:
• Provide courteous, professional support to clients by phone, email, and in person.
• Document all client interactions and updates in the agency management system.
• Process quotations, binders, and endorsements for all client business.
• Present and explain insurance policy options based on client needs.
• Coordinate with clients and mortgage companies to meet home closing deadlines.
• Monitor inspection and underwriting requirements to help prevent non-renewal or cancellation.
• Collaborate with team members to resolve issues efficiently and effectively.
Benefits:
• Sign-on bonus offered to qualified candidates
• Generous starting pay $25/hr.
• $2/hr pay raise after getting licensed.
• Annual bonus and sales incentive opportunities
• Generous holiday pay
• Paid vacation and sick time
• 401(k) with 100% match up to 6% of employee pay
• Health Insurance & Dental Insurance
• Long-term Disability Insurance
• P&C License exam and continuing-education credits paid by the agency
• Free on-site parking in a private professional building
• Conveniently located next to the Peabody Industrial Park
Please include your cover letter, resume, and contact information with your reply to Lori Blake.
Principals only. Recruiters, please don't contact this job poster.