favorite this post ELECTRONICS REPAIR TECHNICIAN & CUSTOMER SERVICE AGENT (Music Electron (Plaistow NH) hide this posting unhide

4 Wilder Drive

(google map)

compensation: Please state your salary or hourly requirement in your cover letter.
employment type: full-time


The Repair Technician is responsible for managing a busy service department with duties including troubleshooting, diagnostics, performing all repairs on new and used electronics, managing replacement parts and more. Professional communication skills via email and over the phone are required for effective interactions with customers, co-workers, and partners.

- A functional understanding of audio electronics is required (electric guitar/M.I.)
- You must have component level troubleshooting skills
- Soldering skills must be excellent including surface mount components
- Inspect, diagnose, service and repair our products in various conditions.
- Manage the service department including inventory, receiving, shipping and reporting.
- This position requires the use of common hand tools, soldering, digital multi-meter, etc.
- You must have the ability to read/understand electronic schematics.
- You must be self-managing and promote a safe, organized, clean and functional workspace
- You must be comfortable in a fast paced & ever changing environment.
- Good customer service skills & poise are required.
- Interact directly with customers in an online support system.
- Manage dealer/re-seller repairs, service inquiries, and parts orders.
- Able to use a variety of online tools including email, documents, spreadsheets.
- Familiarity with PC/Windows and Mac audio environment.
- Willingness to perform [VERY INFREQUENT] offsite work, possible eves or weekends.
- Good critical thinking skills, problem solving and time management skills.
- 5+ years of experience.
- Must be able to lift 50 lbs.

Most importantly we require someone who will take proud ownership of the quality of their work, representing our organization by providing the utmost experience to customers, partners, and co-workers. We stand for TOTAL QUALITY and expect nothing less from every person who works here.

This is a full time, on-site position with benefits.
We offer health insurance, paid holidays, sick time and vacation pay.

Please provide resume listing former employers with contact information and your pay requirements.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6817801970



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