We are hiring for a full time Supplements Department Buyer & Customer Service Specialist at our natural wellness retail shop in Cambridge MA. This is a single position that encompasses both customer service focused responsibilities and buying.
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***To apply, visit: https://www.cambridgenaturals.com/join-our-team
Specific responsibilities and activities are subject to change as the needs of the position and business evolve.
Full time benefits include 100% medical and dental coverage. All positions receive generous employee discount on purchases along with other perks. Sunday and overtime pay are also opportunities.
We are seeking a candidate who has the following qualities:
Knowledge of and/or deep interest in natural health and wellness
Knowledge of natural supplements products
Friendly and engaging
Enjoys working in teams and collaborating
Passionate about retail and customer service
Detail oriented and organized
Can multi-task and ‘wear many hats’
Computer-savvy. Competence with ECRS Catapult/similar inventory management and ordering software is a plus.
Community-oriented and passionate about building a better world
Can work morning, evening and weekend shifts
Can lift boxes up to 40lbs
Job description- Supplements Buyer & Customer Service Specialist
Customer Service Specialist (a part of every role):
Perform Excellent Customer Service
Ensure that every customer is provided with an excellent experience (friendly, approachable, helpful attitude and demeanor) and that they (to the best of our abilities) find the products they are looking for.
Maintain awareness of customers on the floor. Greet and check in with customers to see if they need help.
Learn each section of the store floor in order to be able to direct customers to the right area to find what they’re looking for.
Direct those customers by walking them to the products they are looking for and/or the appropriate staff person to answer questions when necessary.
Listen to customer and actively promote our products to meet the customer’s particular needs.
Front and face systematically through each section as directed by the manager-on-duty.
Clean shelves with appropriate cleaning products when necessary.
Perform closing staff duties as scheduled/needed.
Take out trash and recycling
Sweep and clean sales floor after close
Ensure store and mezzanine are neat before leaving for the night
Help front and face shelves for the morning
Proactively communicate with Manager-on-Duty (MOD) to ensure daily tasks are completed.
Actively work with other staff to complete tasks, promoting a positive and team oriented work environment.
Ensure that all sections of the store appear neat, clean and organized.
Provide register coverage, handle transactions with accuracy and maintain a clean and organized register area.
Maintain inventory for 20-40 PS supplements lines/distributors
Perform daily/weekly/monthly inventories on individual lines in coordination with Supplements Lead
Check inventory of specific SKUs as needed
Order 20-40 supplements lines/distributors for CN at PS
Work with Supplements Lead to:
Set auto-reorder parameters
Check on quantities/inventory
Set monthly promotions + occasional product trainings
Track sales of Supps lines and set goals for growth
Perform customer service specific to supplements
Help customers locate particular products, and educate if need be on particular merits of the supplements we carry
Keep up to date with the latest research on supplements
Attend Supplements related trainings and meetings as needed
Work with Supplements Team to seek out and consider new products for both locations
Maintain beautiful appearance of Supplements Section via tasks as described in CSS duties listed above