Housing Management Resources is a full service property management company, specializing in the management of affordable housing communities. We are looking for a PROPERTY MANAGEMENT LEASING INTERN to help out at our PROPERTY PARKER HILL in BOSTON, MA.
It will be a great opportunity to learn about many aspects of property management including leasing, marketing and operations. Preffered candidates will have experience in sales, customer service, and/or office administration.
The purpose of this position is to perform all lease administration functions for assigned property, and to provide complete and accurate administrative support as necessary to the Property Managers. Leasing Consultants are responsible for the marketing of the apartments to achieve and to maintain full occupancy, assisting management in measuring effectiveness of marketing programs and in making periodic market surveys, and to ensure that objectives of the ownership and management are met.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Specialized training is helpful.
Knowledge of leasing normally acquired by prior experience or sales background preferred.
ESSENTIAL SKILLS AND ABILITIES
Ability to interact with people.
Strong written, verbal, and innovative problem solving skills.
Must be able to work independently and as a team member.
Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through.
Intermediate computer knowledge.
Maintain occupancy of the property at 98% or higher
Receive cheerfully all telephone calls, stand and greet all in-person visitors. Answer inquiries and provides rental information in an enthusiastic and positive manner. Schedule leasing appointments. Convert prospects phone calls into property visits.
Give tours of the apartment community to prospective residents; determines the needs and preferences of prospective residents, professionally presents the community and specific apartments while providing features and benefits.
Notify prospects of application acceptance or rejection within 24 hours of acceptance determination.
Work closely with prospective residents from initial inquiry through their residency
Prepare, process rental applications, lease packets, renewals and any related forms adhering to all fair housing laws.
Approve rental applications in accordance with tenant selection plan and company guidelines
Handle all details of move-ins, move outs, inspections and any related forms.
Maintain leasing traffic records in Boston Post
Maintain live record of available or soon-to-be available apartments in Boston Post
Continuously review property's recertification process, including completeness, accuracy, and timeliness of all tenant income recertifications to ensure compliance with federal and state programs and requirements. Complete recertifications at least 35 days prior to effective date.
Maintain waiting list in accordance with agency requirements, and ensure that the property is in compliance with all other appropriate agency requirements.
Maintain courteous and helpful attitude to both current and potential residents.
Implement marketing strategies aimed to address your apartment community's specific occupancy needs
Prepare periodic market survey to ensure that your apartment community is competitive in the local market
Assist in implementation of property specific Resident Retention activities and programs.
Work with Senior Management as required and as needed to implement the company's marketing procedures, to obtain assistance, and to resolve marketing issues.
Assist in maintaining rent collection rate of 98% or higher by utilizing applicant screening tools available and conducting thorough landlord verifications to ensure that future residents are financially responsible.
Timely collect and deposit all rental and other payments due from residents into property's bank account.
Prepare and distribute late notices to residents with delinquent accounts
Take corrective and/or legal action as allowed by the state law to maintain required collections rate.
Continuously review incoming rent schedules, rent increases, renewals and utility allowances; ensure that accurate rent schedule and utility allowances are implemented timely
Have comprehensive working knowledge of application forms, lease and its related addendums; be able to complete the documents accurately and timely.
Take ownership of leasing activities and be able to provide leasing and marketing data promptly upon request
Promptly process security deposit disposition and move outs in Boston Post
Administration and Personnel
Assist with implementation and enforcement of company policies, plans, and procedures.
Organize and file all applicable reports, leases, and paperwork.
Maintain courteous communication with residents, applicants and representatives of other companies.
Prepare monthly resident newsletter
Type memos, letters, and leases.
Establish and maintain active resident relations programs by promoting good will, in person, and in writing, in accordance with company standards and policies, with all residents.
Continuously work to maintain harmonious relationships with all residents.
Promptly respond to resident requests and concerns.