Coldwell Banker Residential Brokerage seeks a detailed-oriented, customer-focused Office Coordinator to work in its fast-paced Beacon Hill office. This is a full-time position. The 40-hour per week work schedule is Monday to Friday from 9:00 am to 5:30 pm with a ½ hour unpaid lunch break. This position reports to the Managing Broker/Branch Manager.
The Office Coordinator is responsible for supporting Coldwell Banker's sales office operations and independent residential real estate agents. Primary job duties include reception, administrative support, assist with advertising and marketing needs, provide social media, technology and Company system support, process some sales transactions, order supplies, and other duties as assigned. The ideal candidate will have a proven service background/mindset, high attention to detail, a solid understanding of technology, strong organizational
skills, and a willingness to be part of a team.
Essential Duties and Responsibilities:
Provide excellent customer service and collaborated support to sales agents, clients, business partners/vendors, and the managing broker.
Answer multiple phone lines, greet clients, coordinate incoming and outgoing FedEx, UPS, and courier deliveries, and handle other incoming and outgoing mail.
Partner with team members to ensure agent and business needs are met in a timely and accurate manner.
Provide administrative support to agents.
Perform a variety of transactional processes.
Assist sales agents with marketing, advertising and technology requirements of Company resources on request.
Provide support and solutions to agents on Company systems.
Support the Branch Manager and branch office operations with a variety of office administration tasks, including general, office and business supply orders, equipment maintenance, file maintenance, general office appearance, and repair issues.
As needed, provide coverage and back up support to other members of the office staff team, which would entail being cross trained on Company systems/process.
Train and support agents on office systems, including online forms, CMA tool and other Company programs including InTouch, and Xpressdocs
Provide social media and marketing support to agents and branch manager as needed.
Perform variety of other administrative duties as assigned.
High School Diploma or equivalent.
2+ years' experience in a customer-centric business environment with administrative responsibility for office operations.
Real Estate background preferred but not required.
Excellent customer service skills.
Strong communication skills, both verbal and written.
Must be driven to exceed expectations
Ability to consistently deliver on assignments timely and accurately.
Ability to interact professionally with internal and external customers at all levels.
Strong working knowledge of computer applications, including the following applications:
Microsoft Office: Word, Excel, PowerPoint, Publisher and Outlook
Web browsing: Internet Explorer or Google Chrome
Understanding of basic network connectivity and wireless environment
Proficient and skilled in social media applications, including Facebook, Instagram, LinkedIn, Twitter, Craigslist, Company web pages, and MLS.
Creative problem-solving skills.
Ability to multi task, prioritize and be flexible with changing business needs in a team environment.
Ability to perform and deliver in a fast-paced work environment.
Ability to work well with others.
Familiarity with the use of general office equipment, such as email, fax, scanners, copiers, printers, postage and binding machines, and phones and smartphones.
Ability to work collaboratively.
Must communicate effectively and professionally.
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