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favorite this post Full Time Admin/Customer Service Position (Belmont, MA) hide this posting unhide

brighton Street at Hittenger

(google map)

compensation: Salary position
employment type: full-time

Administrative Assistant Needed for a Fine Art Photography Lab

You will be our first line of defense when it comes to customer service. You will perform standard administrative tasks, such as answering phones, handling incoming emails, and greeting our walk-in customers. You will assist customers with quotes for their jobs, maintain good communication throughout, and help trouble shoot if a problem should arise. Many of the jobs we handle are nuanced, with multiple steps involved, and they require consistent communication with our clientele, necessitating an eye for detail.

While a background in photography is certainly not required, it would be very helpful. You will ultimately help customers with making the best decisions for their print or framing jobs by listening to their needs, and providing them with a variety of options for their work.

Day to day tasks:

Answering phone calls, emails, and greeting customers
Making job quotes for clients, editing as needed, and then moving jobs into the production line
Reviewing files and prints with customers, providing professional feedback as requested
Keep the flow of communication going between the front desk, and the back-of-lab production area
Assisting with shipping jobs when needed
Taking job deposits and closing out orders upon completion
Helping to arrange couriers and/or shipping for particular jobs
Walking customers through our processes: scanning, printing (both inkjet and digital silver), framing and mounting

About you:

Organized, organized, organized!
Friendly, outgoing, "can do" attitude
Not afraid to pick up the phone to communicate with a customer. You will be talking on the phone a lot, you will need to be comfortable with it!
A problem solver
A decision maker - some of our customers come in looking for guidance, and trust us to make appropriate recommendations for their jobs.
An overall good communicator - not only with customers, but also with your coworkers
Eagerness to learn. As stated, you do not need to come in armed with a knowledge of photography, but you do need to be open to learning.
Comfortable asking questions. Don't assume you know everything - we don't expect you to! We are here to help you, and we are always happy to answer any questions.
Think one step ahead. Without fail, it always comes in handy.


Please send resume to Eric Luden. No phone calls please

Start date would be ASAP
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6667223101

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