compensation: Commensurate with experience employment type: full-time non-profit organization
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The Program Manager is responsible for the day-to-day operations of our Shared Living program, with the goal of supporting our clients to live a happy, healthy and productive life. We achieve our goals by implementing industry best practices, creating innovative solutions to complex problems and employing staff who care deeply about clients and our mission. At HopeWell, we value good communication, transparency, reliable support and the pursuit of excellence. The Program Manager provides leadership and guidance to meet the evolving needs and interests of our clients as they age. We are focused on becoming an employer of choice and an industry leader providing supports to adults with intellectual disabilities.
This position is an exciting opportunity to work collaboratively with the Senior Director of DDS services to build the Shared Living program and grow a team in multiple sites. The Shared Living Program Manager would begin their role reporting into the Boston Region Program Director, providing direct service to a caseload of clients and managing a worker in the Roxbury office who has their own caseload. The manager will also provide consultation to staff and supervisors at other sites in our network who are providing Shared Living services.
Over time, this manager would report into the Senior Director of DDS Services, collaborating to support grow the Shared Living program in the Boston region, as well as at other HopeWell sites across Massachusetts. The Program Manager is an integral part of HopeWell's DDS management team.
• Provide focused leadership, support, and supervision for Shared Living staff.
• Actively work to develop a team atmosphere and establish a supportive and productive work environment.
• Ensure that services are being delivered and documented in accordance with the agency's philosophy and all applicable regulatory bodies. Monitor and review documentation, training, and certifications to ensure compliance standards and excellence in service provision.
• Provide information to the Senior Director of DDS Services and generate reports as necessary to maintain satisfactory compliance standards.
• Build and maintain positive relationship with clients, families and guardians, and other service providers. Support our clients to make informed decisions that affect their lives.
• Provide and document supervision to staff.
• Partner with supervisor and Human Resources in hiring and performance management. Recruit, train and supervise staff to ensure that performance standards are upheld and that all individuals are working in accordance with agency requirements, mission, goals and principles.
• Bachelor's Degree required
• ABA experience and training highly preferred
• Five years' experience in providing direct services to DDS clients, preferably in a Shared Living setting; involvement with PBS implementation preferred
• Valid driver's license
• Ability to multi-task efficiently
• Ability to make decisions, direct others and support them
• Strong organizational skills and time management skills
• Empathy and desire to work with adults with developmental disabilities
• Desire to learn and grow professionally and is comfortable asking questions
• Willing to work weekend and/or evening hours for on call responsibilities
• Good communication skills
• Demonstrates flexibility/adaptability, resourcefulness, and professionalism
• Open-minded and motivated to learn, self-initiates
• Open to receiving feedback
• Passion, enthusiasm, excitement for the human services field
• Demonstrated ability to work effectively and collaboratively with a culturally diverse population of individuals, co-workers, care providers, family and community members. Knowledge of First Aid, CPR, and MAP (Medication Administration)
• Clearing of background checks as required by state and federal law.
In accordance with Federal law and U.S. Department of Agriculture (USDA) policy, this institution is prohibited from discrimination on the basis of race, color, sex, national origin, religion, age, disability, military status, veteran status, or genetic information. (Not all prohibited bases apply to all programs.) To file a complaint of discrimination write to USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410 or call (800) 795-3272 (voice) or (202) 720-6382 (TDD). USDA is an equal opportunity provider and employer.
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