compensation: Commensurate with experience employment type: full-time non-profit organization
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The Program Manager is responsible for the day-to-day operations of residential programs, with the goal of supporting our clients to live a happy, healthy and productive life. The Mission Hill Program Manager will oversee three separate homes and support 9 clients. We achieve our goals by implementing industry best practices, creating innovative solutions to complex problems and employing staff who care deeply about clients and our mission. At HopeWell we value good communication, transparency, reliable support and the pursuit of excellence.
The Program Manager is an integral part of HopeWell's DDS management team. The Program Manager provides leadership and guidance to meet the evolving needs and interests of our clients as they age. We are focused on becoming an employer of choice and an industry leader providing residential supports to adults with intellectual disabilities.
• Build and maintain positive relationship with funding sources, community groups, families and guardians, and other service providers
• Maintain a clean, safe and healthy home for our clients
• Create opportunities for our clients to explore their interests and become engaged members of their communities of their choice.
• Support our clients to make informed decisions that affect their lives.
• Collaborate with our clients and his/her circle of influence (family, friends and guardian) to create innovative Individual Support Program (ISP) goals, objectives and support strategies that meet the client's interests and needs within the required timelines. Train and support staff with the implementation of ISP goals, objectives and support strategies
• Ensure the timely submission of all required documentation
• Coordinate and oversee staffing multiple homes in accordance with required staff to client ratios
• Advocate for clients and staff
• Supervise staff including assistant managers, case managers and support staff.
• Provide and document on-going supervision
• Support staff to realize their professional goals
• Role model best practices
• Provide staff with training opportunities
• Evaluate staff according to HopeWell policies. Collect and compile client input for staff evaluations
• Partner with Human Resources in hiring and performance management. Recruit, train and supervise staff to ensure that performance standards are upheld and that all individuals are working in accordance with agency requirements, mission, goals and principles
• Assure staff comply with all required trainings and certifications
• Manage program budget
• Participate as a member of internal and external teams/committees
• Oversight of overall day to day management of the homes
• Coordinate, implement, and supervise the administrative and clinical operations of the home, including program development
• Implement and ensure compliance of policies, regulations and procedures
• Develops, implements, and maintains data collection and records
• Manage clients' funds; assist clients' with and teach clients' money management skills.
• The ideal candidate will have at least 2-3 years of relevant experience
• Bachelor's Degree required
• ABA experience and training highly preferred
• Prior residential DDS program management experience, including prior direct support staff supervision in the areas of scheduling, interviewing/selection, training and development, and addressing workplace employee relations issues
• Strong communication/interpersonal and leadership skills
• Involvement with Positive Behavioral Support implementation preferred
• Must be a strong advocate to promote and provide community activity supports
• Demonstrated ability to work effectively and collaboratively with a culturally diverse population of individuals, co-workers, care providers, family and community members. Knowledge of First Aid, CPR, and MAP (Medication Administration)
In accordance with Federal law and U.S. Department of Agriculture (USDA) policy, this institution is prohibited from discrimination on the basis of race, color, sex, national origin, religion, age, disability, military status, veteran status, or genetic information. (Not all prohibited bases apply to all programs.) To file a complaint of discrimination write to USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410 or call (800) 795-3272 (voice) or (202) 720-6382 (TDD). USDA is an equal opportunity provider and employer.
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