employment type: full-time
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Senior Associate, Product Success
Location: Boston, MA
Position is available: Immediately
We are seeking a Senior Associate to join the Support & Operations Team, which is part of ANet's national Program Operations Team. The Support & Operations Team sets up and supports internal staff and partner schools so that they are able to fully leverage ANet's products and services in order to improve instructional practice. The Senior Associate will manage the support, training, and logistics around administering ANet's assessments and leveraging our various technology platforms for a portfolio of ANet's regional teams and their corresponding partner schools. No matter who they're interacting with, the Senior Associate will ensure strong operations so that our school partners have what they need to drive student learning. Given this role will impact students across hundreds of ANet partner schools, a successful Senior Associate will keep the student experience front and center in everything that they do.
WHAT YOU'LL DO
Ensure our school partners have a strong back-to-school and in-year experience through training and resources
Be an expert in our online platforms and educate partners on the use of our products
Facilitate conversations with partners to gain understanding of local infrastructure and operations to plan for implementation of ANet's products and services throughout the year
Deeply understand partner experience and collaborate within and across teams to take targeted action based on data
Regularly analyze of a variety of data sources tied to partner experience and share insight and implications with relevant teams across ANet as well as externally with partners
Analyze product usage data to determine trends in usage data that should inform our product strategy. Proactively elevate and engage with ANet's Product Team to help build their understanding of user experience
Ensure a smooth partner journey for a portfolio of up to 300 schools
Monitor tasks for districts and schools associated with cultivation, setup, and administration of our assessments
Perform partner health checks and proactively alert customers of any impending issues
In order to be successful in this role, candidates must demonstrate the following:
You have a passionate commitment to and a sense of urgency for the support of schools, along with a belief that all students can achieve at high levels; you believe in the power of formative assessment, coaching, and professional development as critical levers in school improvement.
You are motivated by working in an environment where we live out our core values daily. You are eager to examine personal archetypes and biases while discussing topics related to race, class, and privilege which relate to ANet's Advance Equity and People Matter values, and our work towards becoming an anti-racist organization.
Ideal candidates may also demonstrate the following preferred qualifications:
You bring prior experience working in an education setting, working closely with schools, and/or in an operations role for a nonprofit.
You have familiarity with leveraging project management resources and tools (ex: Wrike) and/or customer support platforms (ex: Freshdesk).
We are now accepting applications for this position, which will be reviewed on a rolling basis. To apply, please click on the blue “Apply” button. You will then be prompted to complete a brief application and upload a resume and thoughtful cover letter in which you outline why you are interested in working for ANet and how your skills and experience meet the qualifications of the position.
ANet is committed to maximizing the diversity of our organization. We are an equal opportunity employer and encourage individuals of all ethnic and racial backgrounds and gender identities to apply to our positions.