Kaplan International is a Kaplan company specializing in English language courses and international study abroad programs. Kaplan International now has over 40 English language schools in the UK, Ireland, USA, Canada, Australia and New Zealand. In North America, Kaplan International has 20 English language schools in popular locations across the nation focused on helping students achieve their goals and have an experience of a lifetime! We are looking for an enthusiastic and detail oriented individual to join our customer service team which processes enrolments and inquiries from agents and schools.
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The Educational Sales Advisor processes student enrollment applications from overseas; maintains our student database; generates invoices and monitors invoice accuracy; establishes regular communication with KI field staff, international partner agencies, and students; provides high-quality customer service to our agents, students and field staff; and completes special projects and requests as needed.
Key Job Responsibilities
-Handle enrolments (bookings) to schools in the U.S. and Canada
-Provide detailed advice and information on courses and services offered at those schools
-Develop excellent relationships with our partner agents
-Build strong relationships with colleagues in U.S. schools and developing a high level of familiarity with each school's staff and facilities
-Provide efficient, friendly and proactive customer service to agent partners and school personnel.
-Continually look for ways to improve service, response times and quality of information
-Provide our agents with information on US immigration/visa regulations
-Take responsibility for own administrative tasks, i.e. filing, scanning etc.
-Other duties as assigned
-Bachelor's Degree or equivalent
-Strong written and verbal communication skills
-Foreign language ability
-Excellent organizational skills and the ability to solve problems and meet deadlines
-Commitment to excellence in customer service
-Computer literacy and data entry skills
-Must be legally authorized to work in the United States
- Fluent or native speaker in the assigned territory language (Turkish)
- Prior experience with industry and/ or international students
- Prior sales experience
Apply Online: https://kaplan.com/work-with-us/join-our-team/