Certifix Live Scan and PostScan Mail are seeking a reliable, customer-focused team member to join our Boston office. This position combines customer support, fingerprinting services, and mail processing operations in a professional office environment.
The primary focus of this role is assisting nationwide Certifix applicants over the phone and by email with fingerprinting and background check services. In addition, this team member will assist local customers in-office with fingerprinting appointments and help process incoming mail for PostScan Mail customers.
We are looking for someone who is professional, detail-oriented, comfortable speaking with customers, and able to multitask in a fast-paced environment.
--Responsibilities
Provide customer support by phone and email for Certifix applicants nationwide
Assist customers with fingerprinting service questions, appointments, and application support
Perform in-office fingerprinting services for local customers
Process incoming mail and packages for PostScan Mail customers
Scan and upload mail items into the PostScan Mail system
Assist with mail forwarding, shredding, and customer pickup requests
Maintain accurate records and customer information
Provide a professional and welcoming experience for office visitors
Support general office operations and administrative tasks
--Qualifications
Strong customer service and communication skills
Comfortable answering phones and assisting customers throughout the day
Professional, dependable, and detail-oriented
Basic computer and email skills
Ability to multitask and stay organized
Previous customer service or office experience preferred
Fingerprinting or shipping/mail center experience is a plus, but training will be provided
--Position Details
Full-time (40 hours) or part-time (20-25 hours) opportunities available
$18-$20 per hour
Located at our Boston office
Training provided on site
Opportunity to work with two growing nationwide service brands
Benefits for full time employees including: health, dental, vision, 401k, PTO and more
--About Us
Certifix Live Scan provides fingerprinting and background check services nationwide. PostScan Mail is a leading virtual mailbox and mail management company that helps customers manage their postal mail online.
Principals only. Recruiters, please don't contact this job poster.