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favorite this post Moving & Storage Dispatcher (Newton) hide this posting unhide

compensation: Salary
employment type: full-time

Operations at PBP is the heart of our company. The people in ops seats must gather all info from sales and communicate any concerns or questions to the appropriate salesperson. Must forecast issues before they become problems. Must have the ability to triage and deploy resources in the right direction. Must be able to support the crews and maintain all Trucks, materials, and equipment thresholds to ensure moves are staffed appropriately with the necessary man power and materials. Must distill all info from the BOL and ensure no charges were missed. Must be able to field and address all client concerns. Must advocate on behalf of crews.

Primary roles and responsibilities include:
- supervise all equipment and truck maintenance
- recruit, hire, train, schedule, and manage all movers
- maintain efficiency and optimize profitability
- manage and satisfy all claims
- call clients to confirm all details and serve as liaison between sales and the crews
- Organize crew meetings and enforce company-wide policies and procedures
- HR functions including maintaining employee files on all movers
- Identify and solve issues in real time
- Participate in higher level business forecasting


Anticipated time commitment
it will be incumbent upon the operations managers to make sure there is physical coverage of the newton dispatch location from 630am - 5pm Monday through Friday. More flexible hours and responsibilities on Saturday and Sundays to be shared and agreed upon as necessary

Measurables
- Client satisfaction
- Truck maintenance and cleanliness goals
- Crew support and training goals
- Maintain and enforce all company safety initiatives
- Equipment maintenance and tracking

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6556335688

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