compensation: High Hrly Wages, Work Life Balance, Benefits, PTO employment type: full-time
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West Bridgewater, MA
The strong multitasker we select will maintain service technicians/installers' daily schedules and sipatch as service calls/projects are received. The Service Coordinator will schedule and maintain all maintenence contracts and coordinate visits, verifying and upholding contract obligations. In addition to entering customer data into a computer, this professional will provide response and feedback to customers regarding service queries, and make outbound calls to customers to schedule appointments for maintenance agreements.
•2+ years of experience as a dispatcher or coordinator in service industry.
•Ability to thrive in a fast-paced environment.
•A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians by radio and tracking devices.
•Excellent organizational skills and the ability to coordinate multiple appointments.
•Demonstrated listening, written/verbal communication, and interpersonal skills.
•Experience gathering customer information and keying it into a computer.
•High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.
•Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.
•Knowledge of the local geographic territory.
•Willingness and ability to work evenings and weekends.
•Experience in the area of customer service and/or a related service line.
How We Reward Your Professionalism
Full-time employees receive competitive pay; comprehensive paid training; medical, dental, vision, and prescription plans; paid time off and holidays; and 401(k) with company match; and healthcare flexible spending account (HFSA). Part-time employees receive competitive pay, comprehensive paid training, and 401(k) with company match. In addition, all employees are invited to participate in our commitment to community outreach, including our extensive support as the Official Global Partner for the Night to Shine prom initiative for special-needs students, sponsored by the Tim Tebow Foundation™.
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