American Alarm and Communications, a leader in the security systems industry, is seeking an Sales Administrative Assistant to join our team in our Arlington, MA Corporate Office! Since 1971, we have been providing the best possible security technology and customer service to protect homes and businesses across New England.
The Administrative Assistant will coordinate all administrative duties of our very busy sales team. Candidates must be proficient with computer applications, have excellent customer service skills and be able to work well with others while pursuing team goals for productivity and innovation.
Candidates must be able to respond to customer inquiries and needs, as received by telephone, fax, email or in-person; handle incoming calls relating to scheduling sales field representatives; Research customer complaints fully and recommend corrective actions and solutions; work closely with contracts that flows through the sales department; make outbound customer service calls when necessary and as directed, support sales and operations staff with customer-related fulfillment requests.
Having the ability to communicate effectively with customers and company staff, well organized and detail oriented, developing and maintaining good relationships with customers are essential to being successful in this role.
*** Candidates must have 3 + years of relevant work experience and must be highly proficient with software applications such as Microsoft Outlook, Excel, and Word.
Americans With Disabilities Act
American Alarm & Communications, Inc. complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.
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do NOT contact us with unsolicited services or offers