HealthDrive delivers on-site dentistry, optometry, podiatry and audiology to residents in long-term care, skilled nursing and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence.
The Documentation (Priority Care) Specialist is responsible for the effective procurement and follow-up on documentation required for products and services to be rendered to patients.
Identify and request documents as needed for products and services
Effective follow-up on outstanding documentation. Tasks include:
Outreach to insurance payers
Outreach to primary care physicians
Coordination of outreach to patients or responsible parties
Coordination of outreach to Sales
Calling responsible parties, facilities for needed assistance
Calling, faxing to insurance companies for prior authorization approvals when needed
Manage documents in queue to ensure:
All outstanding items are followed-up on appropriately
Deadlines for service are met
Pipeline on DME items is efficient
Billing criteria are met
Update computer system as required for documentation tracking, service delivery, etc.
Send all necessary paper work to providers for ordering of hardware items
Scan original documents into the computer system and attach to appropriate patient record
Coordinate and complete documentation mailings as necessary
Order DME items from lab(s) as appropriate/required; includes requesting documentation
Update managers/supervisors with feedback from customers to improve services or provide recognition of staff members
Other duties and tasks may be assigned as appropriate or necessary