HealthDrive delivers on-site dentistry, optometry, podiatry, and audiology to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence. Full medical and dental benefits are offered for this position including 401k, life insurance, short and long term disability, health spending account and 15 days of paid time off within first year of employment.
The Customer Care Representative's primary responsibilities are answering and responding to inquiries for external staff, providers and customers, in a professional and timely manner in accordance with Company policies and procedures.
Answer incoming telephone calls and provide exceptional customer service when interacting with patients, responsible parties, facilities, insurance plans and all internal and external customers
Triage situations by using multiple programs at once
Retrieve and respond to voice mail messages with 24 hours of message receipt dates
Follow-up on outstanding requests to ensure prompt follow-up is received.
Assist with other duties, tasks and special projects as needed to help meet departmental objectives