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favorite this post Service Advisor (CLOSED SUNDAYS!)--Mercedes Benz of Burlington (Burlington, MA) hide this posting unhide

compensation: pay plan / commission
employment type: full-time

Lyon-Waugh Auto Group, a growing luxury auto dealer group with an extraordinary reputation in the industry, is now hiring a Service Advisor!

Duties Include:

Greet and service the client promptly and courteously
Inspect the vehicle and apply proper tools and resources to accurately identify and verify clients’ service needs. Record them along with current vehicle and client information on the repair order. Verify client approval of service work
Refer to service history, inspect vehicle, and recommend additional needed service to clients. Promote the sales of appropriate services, parts and accessories by thoroughly understanding the product and service lines
Advise clients on the care of their cars and the value of maintaining their vehicles in accordance with factory specifications
Write and verify accurate repair orders and complete by reviewing all copies, including supporting documentation. Ensure client gets claim check
Ensure new and used car warranty repairs by approving adjustments within standard warranty periods
Coordinate with the Service Manager, Shop Dispatcher or other service personnel and communicate with clients and technicians regarding repair work. Determine time of completion
Check on progress of repairs throughout the day. Contact clients regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and receive proper authorization before any additional repairs are performed.
Ensure requested vehicle repairs and services are performed correctly upon completion by inspecting the vehicle prior to delivery back to client
Establish ongoing consulting relationships with clients by being available during normal hours to answer questions, explain additional repairs needed and make subsequent service appointments
Meet all requirements of state and federal law dealing with automobile repair and consumer protection

What we can offer YOU:

Generous compensation packages
Benefits including: Medical, Dental, Life, Disability, 401(k), Vision, FSA and more
2 weeks of paid vacation time
Recognition, awards and bonuses for personal excellence and longevity
State of the art facilities- AIR CONDITIONED SHOPS!
Growth opportunities within our entire Lyon-Waugh family of dealerships


Valid driver’s license, clean driving record
Must be able to drive a manual shift
Extraordinary communication and customer service skills
Ability to work well and multitask in a high volume, fast paced setting
Self-motivated and results driven with a positive team-player attitude
Technical certification preferred

As a leader in the automotive industry, Lyon-Waugh Auto Group is dedicated to forming long-lasting relationships with our clients and our employees. We are heavily involved in our community and charitable causes and we spoil our employees with trips, sporting event tickets, BBQs and more!

To apply, please visit:
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6847586750


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