craigslist | technical support jobs in boston

Help Desk Technician (Auburn)

2009-12-21T14:51:07-05:00

PC-PLUS is currently seeking a smart and motivated individual to join our team as Tier 1 Technical Support. PC-PLUS is expanding and needs more talented individuals to join our team in providing excellent technical support and customer service to a very wide and varied client base. The ideal candidate for this entry level position will be a self-starter and be comfortable producing professional results in a casual work environment. This is an exciting opportunity for a self-motivated tech to become a part of a growing organization!

Job Description:
�Respond to contact from customers and field engineers, via phone and email
�Provide Tier 1 Desktop support remotely for customers
�Schedule field engineers for onsite visits
�Communicate with users to understand issues and assess problem details, severity, and priority
�Open Cases and Service Tickets for customer calls and emails to track service
�Maintain and track the status of Cases to follow issues through to completion
�Escalate cases to Tier 2 support when necessary, providing details information
�Adapt to quickly changing situations

Qualifications:
�Experience, technical certifications, and college degree are not required, however the ideal candidate should have some mix of these
�Strong computer troubleshooting skills in a client/server environment, knowledge of PC hardware and Windows based software: wider variety a plus
�Excellent communication skills, oral and written
�Ability to work in a fast paced environment and multitask
�Problem solving skills and ability to cope with new and different problems
�Self-initiative and motivation to work without requiring strict supervision
�Ability and desire to learn new skills quickly
�Ability to determine severity and priority of an issue, know when to escalate or hand-off

Please send resume with Salary Requirements

IT Specialist

2009-12-21T14:43:50-05:00

Do you enjoy working with people? Are you a hands-on, solution-oriented technical professional who is looking for a place to develop? Do you like working in a team environment where people support each other and encourage collaboration?

Our client, a large financial services organization in Waltham, is looking for an IT Specialist to join their 25+ person IT Division. The overall function of this position will involve day-to-day end user support and troubleshooting, desktop projects, organization and planning.

Primary duties of the position:

- Maintenance of software and hardware
- Utilizing ticketing system on a daily basis
- Active Directory user management and group policies
- Communication with internal staff re: software updates and hardware upgrades
- Working with IT team to provide feedback on design and implementation ideas
- Supporting Microsoft applications
- System installations

Requirements:
- At least 2 yrs of professional IT experience
- Must have hands-on work experience (contract, full-time or project based) in the last 3 months
- Advanced troubleshooting skills for desktop Windows 2000/2003/XP
- Experience using Ghost 7.5
- Proficient knowledge of MS Office, including Outlook
- Excellent communication skills
- Strong problem solving and decision making skills
- Excellent time management skills

Please submit resume to kfruggiero@psgstaffing.com.

All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the areas largest staffing firms, we helped almost 5,000 people find jobs last year so chances are good that we can help you too

Laboratory Technical Consultant Needed (Multiple Locations in MA)

2009-12-21T14:37:05-05:00

Laboratory department of private practice with statewide foot print is seeking at laboratory technical consultants for one of more of its labs. This individual will serve as the technical consultant and/or supervisor of the lab and will assist our organization implementing additional testing, training laboratory personnel, procuring the necessary documentation needed for compliance with CLIA/state regulations, and hopefully assist in the overall organization and efficiency of our lab. Experience in technical laboratory work is required. Both PT and FT positions available. FT positions come with a comprehensive benefits package including paid holiday, sick, and vacation time as well as health and dental insurance. Please forward your resume to the address above with "Technical Lab Consultant Position" in the subject line.

Product Support Technician (Financial District, Boston)

2009-12-21T12:33:48-05:00

Job Description
---------------
The primary responsibility of the Product Support Technician is to provide product support to our customers via telephone, email, internet, and on-site for the company�s software and hardware products. This person installs and configures customer production systems, performs on-site deployments, trains operators, and provides routine maintenance.

Responsibilities
----------------
* Provide technical support and assistance to customers regarding the operation of our products, including both software and hardware
* Travel to customer locations for on-site technical assistance when required
* Field and triage customer issues and advance next-level requests to the appropriate resource
* Follow-up with clients to ensure satisfaction with all support requests
* Log and track customer support requests and resolutions
* Analyze technical requirements and suggest optimal configuration for customer site deployment
* Install and configure production systems for customers, including the operating system, network connectivity, supporting software, application software, and device drivers
* Support resellers and partners with application installation and configuration and maintenance
* Assist software development by testing application software and hardware, and logging issues
* Procure hardware and software required to build customer systems

Requirements
------------
* Associates degree in Computer Information Systems, or equivalent
* 3+ years experience in Customer Support, Product Support or Software Delivery with direct (face-to-face) customer contact
* Intermediate knowledge of Linux PCs, especially administering users, configuring wired/wireless network adapters, and installing third party software
* Advanced knowledge of Windows networking concepts, including configuration of local area networks, firewalls, routers, DHCP, DNS, VPN
* Experience with database management tools to configure or maintain production systems, and diagnose problems
* Intermediate-level experience with writing SQL statements to query production data
* Ability to work independently with minimal direction showing initiative where applicable
* Excellent analytical and problem solving abilities
* Excellent written and verbal communications
* Valid United States driver�s license

Desirable
---------
* Experience performing system administration tasks in Windows environments, such as domain administration, security permissions, backups, disk images, etc.
* Experience with Point of Sale software, especially in the jewelry industry
* Installing/configuring/administering Ubuntu Linux and Mac OS X

*** NOTE: Serious candidates please submit a resume and cover letter in PDF or Word format, and also include the keyword 'PST02' in the subject line ***

-------------------------------------------------------------------
Job Type: Full-time, regular
Travel Required: Yes (25-50% mostly local within 1 hour drive of Boston)
Relocation Offered: No
Work Status: Authorized to work in the U.S.

Sr. Desktop Support Specialist (Boston)

2009-12-21T09:48:05-05:00

Our client is currently looking to hire a mid-level desktop support professional with a strong motivation to learn and eager to join a team oriented environment. This local educational non profit is a dynamic organization that looks for individuals who are career-motivated, self-driven, eager, professional and hard working. The work atmosphere of this organization is both fun and hard-working - professional workshops are offered for all internal staff and lunch is catered for all employees on a bi-weekly basis. This is a perfect environment for someone who has a strong work ethic and values building strong relationships with co-workers.

This position joins a team of 10 others in the IT Operations Department, reporting to an IT Director with over 15 years of varied technical experience. In addition to learning new technical skills, this position offers tremendous potential for career growth and one-on-one weekly development meetings with the director. This is a great opportunity for someone who likes to take initiative and is looking for professional growth in network or systems management. Individuals whom are looking to continue hands-on desktop work while taking on additional network support responsibilities are strongly encouraged to apply.

- Installation and deployment of 300 wireless laptops
- Desktop migration from Windows XP to Vista
- Software and hardware upgrades, installs and configuration to wireless laptops and PCs
- VPN management
- Creation/maintenance/editing of user accounts (i.e. permissions, security, group policies)
- Troubleshooting MS Office and Outlook issues
- On-site troubleshooting for end users - connectivity and passwords

Qualifications include:
- At least 3 yrs professional desktop experience
- Windows 2000/2003/XP experience required
- Norton Ghost
- Vista experience preferred
- Knowledge of Server 2003 helpful
- Strong MS Office and Outlook knowledge
- Strong communication and customer service skills
- Associates Degree in Computer Science or related field required
- Bachelors Degree in Computer Science or related field preferred
- Flexibility to work OT

Please send resume to Jessica Salerno Incerto at jsalerno@psgstaffing.com.

All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we helped almost 5,000 people find jobs this year so chances are good that we can help you too

Building Energy Codes Project Manager (Lexington, MA)

2009-12-21T08:53:37-05:00

The Building Energy Codes Project Manager is part of a two-person team reporting to the Senior Program Manager, High Performance Buildings, and, ultimately, to the Director of Public Policy. The Codes Project Manager for advocacy is charged with developing and implanting a strategy for the advancement of NEEP�s Model Progressive Building Energy Codes Policy. Please see www.neep.org for more information on company.

Project Manager Roles and Responsibilities:
Successfully manage advocacy portion of building energy codes project to deliver on project goals, including the following specific objectives:
� Update and disseminate the Model Progressive Building Energy Code Policy white paper.
� Identify and recommend updates, and coordinate Northeast states� input to national model energy codes (e.g. IECC, ASHRAE, RECA, DOE, BCAP) to reflect the interests and needs of Northeast states. Reporting back to NEEP staff, advisory committee members, partners and underwriters
� Assist states to plan, fund and implement training and technical support programs to achieve a high level of energy code compliance.
� Manage project communications to share information with partners, state code offices and other stakeholders.
� Facilitate a Regional Energy Code Project Advisory Committee to inform project priorities and activities, and to promote information exchange and knowledge transfer.
� Provide support to advocates and policymakers; research and prepare benefits information; serve on and/or support state energy subcommittees handling code updates; and facilitate information sharing/communications among stakeholders.
� Facilitate development of industry-based resources to assist Building Energy Code Programs in Northeast states, including coordination with ratepayer funded energy efficiency programs.
� Facilitate information exchange and knowledge transfer between states regarding successful energy codes training and support models.
� Issue regular Energy Code Updates
� Maintain project web pages
� Maintain database of stakeholders and key contacts in each state.

Support NEEP organizational objectives in the following ways:
� Contribute to NEEP notes with timely and informative pieces on codes
� Prepare on a timely basis quality quarterly progress reports.
� Assist with grants and other materials to solicit and secure resources to support project activities, as well as with preparation of an annual business plan to implement strategic goals and meet funding requirements for the building energy code project.
� Prepare timely and quality grant progress reports.
� Participate as an active member of the NEEP staff team including attendance and contributions to staff meetings, teleconferences, planning, reporting, organizational development and other staff projects.

Qualifications:
� B.S. in Architecture, Engineering or related field.
� Minimum of five years experience in building codes
� Demonstrated ability to understand technical concepts and write about them clearly and concisely.
� Excellent organizational and interpersonal skills.
� Attention to detail and accuracy.
� Good track record in managing projects and working with various team members to accomplish common objectives.
� Strong verbal, written, technical communication and presentation skills.
� Proficient in Microsoft Office, (PowerPoint, Excel, Word)
� Interest in energy efficiency and environment.

To apply, please send a resume, along with cover letter, by e-mail to "reply to address".

Help Desk Professional (Cambridge)

2009-12-21T07:47:39-05:00

Our company is a rapidly growing technology firm in Cambridge providing high-end technology solutions for companies in a variety of industries, with specific expertise in the Life Sciences industry (Biotech, Pharmaceutical and Health Care).

We are looking for a Help Desk Professional to join our team. Ideal candidates will have:
� Hands-on Help Desk experience across a broad range of technologies
� Experience working within the Life Sciences industry
� Experience with IT Compliance in a regulated industry

For many engagements, our Help Desk Professional will be working on-site at one of our clients� locations, so demonstrated expertise in working with clients (both at the management level and the end-user level), consultants, scientists and multiple technology teams is essential. This position requires someone who is self-managing, able to work independently and capable of completing assignments successfully with minimal direct supervision.

Additional key skills and qualities:
� Must be intelligent, inquisitive, confident and energetic
� Must be able to encounter unfamiliar technologies, applications and situations, figure them out, and provide solutions that match both our clients� and our company�s needs
� Must be very organized, dependable and detail-oriented
� Must be able to meet deadlines in a fast-paced, agile environment
� Must have excellent verbal and written communication skills

This is a contract-to-perm position that requires frequent travel to our clients. All candidates must have dependable transportation.

Desk Top Support (Easthampton,MA)

2009-12-18T20:08:49-05:00

Our Client is in need of a Desk Top Support person. See below:

Responsibilities:
� Provide laptop and desktop support for internal users.
� Develop system image services using Ghost server including developing an imaging strategy, image repository and catalog.
� Assist with implementation and support of Active Directory/Exchange 2003, and support for DNS, DHCP, WINS, IIS, SMTP and Web Services.
Requirements:
� Must be a self starter with good communication and interpersonal skills, and be completely customer focused.
� MS SQL and/or MySQL database knowledge with SQL related scripting/query skills.
� Windows Server Technologies based on Dell Xseries hardware, with some Unix/Linux based work experience.
� Knowledge of MS IIS & Sharepoint server.
� Working knowledge of VMWARE ESX 3.x and Virtual Center, SQL Server Reporting Services,Visual Basic or Visual Studio.
� Microsoft MCSE, Cisco CCNE, A+ Certifications a strong plus.
� Bachelor's Degree in Computer Science, Engineering or equivalent field.
� Must be willing to work in the Easthampton, MA office.

Technical Support Engineer -SharePoint Administration Tools (Woburn)

2009-12-18T16:04:03-05:00

We are not a Help Desk! We are a Technical Support Engineering team. This is a fantastic opportunity for someone with the right attitude to learn and succeed.

Our ControlPoint product has just won �2009 Editors� Best Award� in the Best SharePoint Product category by Windows IT Pro magazine. It�s a very exciting time at Axceler � come joint our team!

Join our Technical Support team and work with our customers to help them use our products to ease their Microsoft SharePoint administration needs. In this role we troubleshoot and diagnose customer issues in a collaborative team-based environment.

Required skills:
� 2+ years hands-on practical experience with Microsoft SharePoint Administration and MS SQL Server
� Expert knowledge of Windows 2003 / Office 2007 / WSS / MOSS

Desired Skills:
� Strong analytical and technical writing skills
� Ability to communicate effectively to both business and technical audiences
� Creativity in problem solving techniques, testing and implementation of recommendations
� Self-motivated, self-starter who enjoys working both independently and as a critical team player

Axceler has an excellent benefits package including health, dental, vision and 401k.

Please submit your resume in confidence to:
Email: dev.resumes@axceler.com and indicate �TS Engineer - SP� in the subject line.

Technical Support Engineer - Lotus Domino Power Tools (Woburn)

2009-12-18T15:52:52-05:00

Are you a highly motivated, customer service-oriented individual? If so, join our Technical Support team and work with our customers to help them use our products to ease their IBM Domino Workflow, Data Integration and Administration needs.

In this role we troubleshoot and diagnose customer issues in a collaborative team-based environment. If you are a creative, self-motivated, detail-oriented individual with excellent oral and written communication skills, this is the role for you!

We are not a Help Desk! We are a Technical Support team. This is a fantastic opportunity for someone with the right attitude to learn and succeed.

Required skills:
� 2+ years exposure to Lotus Domino Administration and Lotus Notes.
� Expert knowledge of Vista / Windows 2003 / Windows 2000/ Windows XP Pro

Desired Skills:
� Java, .NET, JavaScript, RDBMS and Unix
� Lotus Domino development (LotusScript) or Administration in Domino Version 6, Version 7 & Version 8
� Strong analytical and technical writing skills
� Ability to communicate effectively to both business and technical audiences
� Creativity in problem solving techniques, testing and implementation of recommendations
� Self-motivated, self-starter who enjoys working both independently and as a critical team player
� Exposure to Microsoft SharePoint a PLUS!

Axceler has an excellent benefits package including health, dental, vision and 401k.

Submit resumes in confidence to:
dev.resumes@axceler.com and indicate �Tech Support - LN� in the subject line.

Prevention and Wellness IT Support (Allston)

2009-12-18T13:40:54-05:00

The Joseph M. Smith Community Health Center is now accepting applications for the following position:

PREVENTION AND WELLNESS IT SUPPORT

RESPONSIBILITIES:
1. Development of tracking systems to measure and track clinical performance goals for the Pre-vention and Wellness and family practice departments.
2. Work with the IT and P&W staff to assure that clinical data reports submitted are an accurate and complete reflection of the services provided.
3. Develop and improve reports so that they are accessible, useful and reliable for P&W navigators and other staff.
4. Provide day to day user support to members of the Prevention and Wellness, Quality Assurance and Medical directors departments.
5. Work closely with the medical department to interpret data from the CHIA system. Work closely with the IT department to improve the quality of Joseph Smith data in the CHIA system and to make that data useful to the medical providers.

HOURS: 20 hours available; non-exempt. Position offers competitive salary and excellent benefit package. Evening hours might be required.

QUALIFICATIONS:
1. College Degree in Computer Science required
2. Experience with electronic medical records or other health related IT preferred
3. Ability to work independently

Interested candidates should send resume to: Human Resources at 564 Main St. Waltham, MA, 02452 or fax to 781-693-3817 or email hr@jmschc.org.

Visit us at http://www.jmschc.org

Joseph M. Smith Community Health Center is an Equal Opportunity & Affirmative Action Employer

Seeking Salesforce Help (Newton)

2009-12-17T13:48:59-05:00

Small firm seeking salesforce.com expert to maximize firm�s utility of the tool. Seeking consultant to collaborate with principals on enhancing usage and scaling current initiatives. Will consider hourly fee as well as engagement fee.

Drupal Support Engineer - Drupalists who have an obsession for helping (Woburn, MA )

2009-12-17T11:58:31-05:00

Acquia is helping develop next generation websites with leading organizations worldwide.
Sony Music, Thomson Reuters, nVidia, Stanford, News Corp and the White House are a few
of the hundreds of thousands organizations who are using the open-source Drupal project
to manage interactive social media based websites. The unique blend of power, flexibility
and socially smart features are fueling a massive growth in Drupal deployments.

Founded by the Drupal creator, Acquia offers enterprise-class consulting, support, hosting,
website administration and soon a SaaS version of Drupal hosted in the cloud.

Acquia is looking for Drupal experts to join or customer support team to help us provide exceptional service to our growing customer base. We need smart, focused and determined individuals who have a proven ability to listen, read between the lines, and diagnose and solve problems efficiently. You will join a dedicated support team that is helping customers all over the globe overcome obstacles related to their websites. As part of that team, you will interact directly with our customers and partners to resolve technical issues in a timely manner, be responsible for all communications needed to develop and maintain excellent customer relationships, work with engineering to find fixes, workarounds and identify defects, and contribute to the continuous improvement of our support services and infrastructure.
Essential Skills and Characteristics
� 1 � 3 years of Drupal experience and astute diagnostic skills
� Exceptional verbal and written communication skills
� A compulsion for creating order out of chaos. You�re a puzzle-doer.
� Methodical approach to problem solving
� A penchant for turning over all the rocks and resolving issues thoroughly.
� Ability to install and configure Apache, MySQL, PHP, (LAMP/XAMP/MAMP stack)
� Aptitude for building, configuring, and troubleshooting a variety of Drupal site recipes (multimedia, social networking, brochure sites, and so forth)
� Understanding of network protocol layers, security layers and domain models
� Bachelors or Masters in Computer Science or a related discipline
This position is available at Acquia�s main office in Woburn, MA just north of Boston.

APPLY HERE: http://acquia.com/about-us/contact/employment

Customer Support Engineer (Marlborough, MA)

2009-12-17T11:43:21-05:00

Aldata is 100% dedicated to improving and optimizing retail and wholesale business. We are the world�s leading dedicated provider of retail industry specific business solutions.
100% of our customers serve the retail or wholesale markets
100% of our technology is designed for retail and wholesale
100% of our resources are committed to retail and wholesale

Aldata�s modular approach delivers rapid returns on investment, unrivalled business process integration, and proven scalability from 50 to 5000 stores and 1 to 100 warehouses. Our people are experts in retail and wholesale best practices with over 20 years of dedicated experience.

Aldata customers include 15 of the world's top 30 retailers and over 600 more retail and wholesale organizations.

http://www.aldata-solution.com

Job Description:
� Provide level 1 & 2 software support to our global client base for applications related to Retail Supply Chain, Merchandising, Procurement, Store Operations, Warehouse Management and Shelf Space Management
� Provide high level technical support for Web-based applications running on a number of platforms (Windows, Unix, Linux) and on Oracle and SQL Server databases
� Work with clients (phone, email, client portal) to own, escalate and resolve functional and technical issues within a pre-defined SLA
� Document all client issues in the call tracking system
� Coordinate with Development, QA and Product Management organizations to deliver timely resolution to the clients
� Develop and publish documentation (solutions, white papers, how to guides) for internal and external use
� Occasional Travel (Domestic and International)

Experience:

General
� University or Technical College Degree in Business Information Systems, Engineering or Computer Science or equivalent work experience.
� 1 - 5 years Information Systems experience (College hires should have at least had a relevant internship)
� Excellent troubleshooting skills with an ability to develop and document troubleshooting steps and methods
� Exceptional interpersonal skill: Ability to manage expectations of demanding clients, work in a team of peers and effectively coordinate delivery of solutions with other internal groups and departments
� Exceptional Communication Skills: Ability to listen to clients and to understand their complete issue and an ability to explain complex issues in a simple and direct manner both verbally and in writing
� Adaptable and Flexible: Aldata is a dynamic company that is always seeking new and better ways to provide products and services to our clients and that is constantly seeking to provide new and innovative solutions to the market. Therefore it is imperative that our employees embrace a spirit of adaptability, flexibility and openness to change

Technical
� High degree of technical knowledge of one of the following operating systems:
o Microsoft Windows Operating Systems(2007, 2000, XP, Vista, 2000/2003 Server) � Microsoft certification is highly desirable
o UNIX (AIX, Solaris)
o Linux (RedHat on an Itanium architecture)
� High degree of technical competence with relational database technology (Oracle, SQL, Access)
� Technical competence using/configuring Web technologies (IIS) and client browsers
� Familiarity with current programming languages/environments and concepts:
o Desired - .NET, SQL, Stored Procedures
o Other - Visual Basic, Java, C#, C++, XML, HTML, ASP, CSS
� Familiarity with troubleshooting networking issues/hardware (routers, switches, hubs)
� Familiarity with Citrix archtecture
� Familiarity with Enterprise Software Applications
� Familiarity with creation/usage of virtual machine environments (Vmware)
� Familiarity with distributed systems architecture (N-tier)
� Familiarity with CPG industry strongly preferred
� Familiarity with Call tracking and bug reporting systems

Senior Microsoft Systems Engineer (Woburn, MA)

2009-12-17T10:33:52-05:00

Senior Microsoft Systems Engineer

The IT Operations team is seeking a experienced Senior Microsoft Systems Engineer to drive new products, technology and assist in the ongoing support of our key corporate and production systems. As a Senior Microsoft Systems Engineer you will assist in the definition, delivery, administration and support of Windows services and infrastructure. The ideal candidate will have a passion for Microsoft technology with a strong background in architecture and operations. The candidate must have a thorough understanding of Windows Server, Active Directory, MS Exchange along with third-party products like Citrix, Symantec etc.

Primary Responsibilities:

� Develop and manage the Beacon Windows Systems and Active Directory environment in support of the infrastructure operation
� Develop data center and network system designs
� Develop virtualization solutions for infrastructure, desktop and remote client strategies
� Management and administration of the operations infrastructure on a 24x7x365 basis
� Troubleshoot system and network interoperability issues as required
� Drive system and network capacity planning and deployment in a rapidly expanding environment
� Create and maintain procedural and architectural documentation
� Evaluate and recommend upgrades, patches, application and equipment
� Participate in systems architecture design and implementation
� Manage develop requirements, project proposals and deployment projects
� Other duties as required and/or assigned
� Some travel may be required during major remote site rework and/or implementation
� Conduct periodic audits of all physical, logical and security layer aspects of the data and voice network.

Essential Qualifications:
� Must have excellent work experience supporting Microsoft operating environments including Windows 2003/2008 standard and advanced server; Clustering of Microsoft Windows Servers and Applications, Active Directory infrastructure including LDAP access, Group Policy; Exchange Server.
� Expert level knowledge of Active Directory 2003/08 and its related systems and components: security, DNS, replication, etc
� Exchange Server 2003/07; knowledge of Exchange 2010 and Exchange Online is preferred
� Virtualization experience with enterprise technologies such as VMWare ESX/ESXi, VI3/4, Lab Manager, VDI/View required
� Technical Project Management experience including resourcing, reporting and risk analysis
� Prior experience designing systems for high availability and disaster recovery
� Excellent team player; highly organized and ability to work independently.
� Excellent communication (verbal and written), negotiation, presentation and interpersonal skills.
� Ability to handle multiple priorities and meet aggressive deadlines.
� Must be available for off-hour support and escalations
� Automation and scripting (PERL, WMI, VBS, etc) knowledge and experience preferred.
� Documentation skills.
� Ability to participate in 24/7 duties basis as and when needed
� Strong troubleshooting skills: OS, network, and security related

Experience/Education:
� BS in Computer Science, Information Systems or related technical field, or equivalent technical experience.
� Minimum of 10 years experience designing and maintaining a data center and Microsoft networking environments.
� Minimum 10 years of experience managing Microsoft infrastructure
� Current MCSE / MCITP strongly preferred

Send Resumes: employment@beaconhs.com

Senior Technical Trainer/Course Developer (Burlington, MA)

2009-12-17T10:04:15-05:00

Senior Software Technical Trainer -Burlington, MA

Be the first person in training and define the training program for this small and growing security integration software company with big company backing.

Develop courseware and evaluations as well as do the training for internal audiences and non- technical end-user customers using a blended approach of stand-up and eLearning methodologies.

Responsibilities include but are not limited to:
Develop interactive instructor led training materials for software applications:

o eLearning materials
o CBT courses
o PowerPoint presentations
o Lab exercises
o Test questions
o Train-the-trainer materials

Deliver training to internal staff and clients:

o Conduct stand up training sessions
o Conduct WebEx training sessions

Capable of providing voice-overs for training materials as appropriate

Schedule training sessions

Manage new and existing training curriculum to ensure quality course development and rollout, including maintaining updates, and course material distribution.

Administer training records/database

Ability to evaluate priorities and execute tasks accordingly

Ability to travel nationally to large cities up to 40- 50%

Qualifications:

� Understanding of adult learning theory and practice
� Ability to measure how well the students are absorbing the material and to adjust the presentation accordingly
� Strong communication skills required
� Planning and project management skills
� Ability to evaluate priorities and execute tasks accordingly

Tools: Captivate, Camtasia, Articulate, PowerPoint, Webex

Experience:

� 3+ years training or organizational development experience in successfully developing and delivering training solutions in a business setting.
� Previous work in a team environment
� Must have experience training adults, preferably of varying age and experience levels

Education:

� Bachelor�s degree in business, organizational development, communications, or related field is required. Master�s degree preferred.

Salary : to 85K. Excellent benefits package

_________

Director of Technical Operations - Hands on plus team management (Cranston RI)

2009-12-17T08:37:04-05:00

Director of Technical Operations � Hands-On plus Management

Opportunity to lead the IT side of a well established, rapidly growing start up. You will be based in Cranston, RI and be responsible for all network and computer systems operations that are at the core of our services to hundreds of household name companies like P&G, Kraft, Pepsi, and so forth. Please see www.retailsolutions.com. We currently have operations at a co-location site in Waltham, Ma and have three US offices plus a development and operations center in China. We anticipate expanding our services to Europe in the near term. We are looking for a highly motivated, strongly hands-on, technically creative individual that can motive and lead small distributed teams of dedicated professionals. As we transition in size, this role is a combination of hands-on technical design and leadership combined with developing the people in technical teams and planning our growth.
Our technology spans Microsoft, SQL Server, SharePoint, Oracle, Redhat, J2EE and so forth. Required qualifications include:
� Degree in a scientific or technical field, preferably Computer Science.
� Comprehensive knowledge of network design, router configuration, firewall setup, and other computer security measures.
� Analytic strengths to compare and contrast economic and technical tradeoffs in system component and vendor selection.
� Comprehensive knowledge of the design and operations of Microsoft operational environments and best management practices.
� Experience with the operation and maintenance of large, mission critical databases.
� Professional history of increasing levels of responsibility in technically demanding roles.
� Development and management of geographically dispersed mission critical corporate networks.
� 10+ years of relevant experience with strong hands-on knowledge of the best Internet oriented software and hardware practices.

The position is based in Cranston, RI. Modest travel will be required to company headquarters and other operational sites. In this leadership position you will work widely across all groups to understand business priorities and hence technical and infrastructure priorities. You will report directly to the CTO.

Competent Dispatcher

2009-12-17T06:10:15-05:00

Individual will be responsible for entering client data, setting up files, and helping with office duties and other administrative support as needed. This position requires full charge bookkeeping and good people skills.

Requirements also include experience working with QuickBooks, attention to detail, and organizational and multi-tasking skills. We are looking for someone who can work independently as well as part of a team.

Interested Applicant Need Apply By Sending in Resume Via Email.

Software Trainer (Lynnfield, MA)

2009-12-16T20:45:15-05:00

Blue Cow Software is hiring! Join a software company whose motto is �Different From Other Software Companies, But You�ll Get Used To It!�

Blue Cow Software specializes in the creation of Fuel/Energy software. We are seeking a full-time person to be responsible for the installation and training of our software to existing and new customers. This position requires up to 50% travel with our customers mainly confined to the New England area.

As a Blue Cow Software trainer/installer, you would provide training and �go-live� support services for existing and new customers. A majority of the installation/training services are provided at the customer�s location (on-site). When not on-site, you would provide support services to our customers via the phone and/or the internet. Blue Cow Software likes to promote flexibility amongst its staff, and as such, there may also be opportunities to assist in writing help files, creating instructional videos, QA testing, and more. You may also have to share after-hours on-call duties with other staff members.

Blue Cow Software is located in Lynnfield, MA. Blue Cow Software benefits include medical insurance, dental insurance, holiday/vacation/sick days, and a professional, yet casual, working environment.

Job Requirements

To work for Blue Cow Software as a software installer/trainer, you must:

� Possess excellent computer skills with knowledge in Microsoft Operating Systems, MS Office, and Windows networking. MS SQL and/or relational database experience a plus

� Have experience training other people (Experience in the Fuel Industry a plus)

� Excel in communication and customer service

� Have good listening and teaching skills

� Be able to find creative solutions to unique and sometimes complex problems

� Take ownership of technical issues and be able to work with the development team to resolve these issues

� Be able to travel

The trainer should have the following traits:

� Bachelor�s Degree

� A strong desire to learn and expand your knowledge

� Ability to work autonomously

� Ability to work effectively under pressure to meet deadlines

� Ability to cooperate as part of a team

� Enjoy teaching, helping others, and solving problems

� Be patient and be able to relate well to others

� Be organized and efficient

� Excellent problem solving and time management skills

� Willingness to go the extra mile

� Ambitious to move up the corporate chain

If you are looking for a change, a career path with great potential, and an opportunity to work for a successful, growing software business, please contact Camille Bedard (cbedard@bluecowsoftware.com).

IT systems / end-user support (Andover)

2009-12-16T19:58:53-05:00

Upstream Consulting is looking for an IT consultant proficient with supporting end-users in an office environment. All applicants should have a valid US driver�s license and his or her own automobile.

Job will entail,

� Maintaining, troubleshooting and configuring company-wide infrastructure for network, systems, security and users
� Installations, upgrades, updates and repairs of all network and desktop software
� Manage and support updates and repairs of network hardware � switches, routes, LAN/WAN connection
� Assist in planning and creation of imaging for desktops and laptops
� Provide desktop support to end users in multiple OS environments
� Creating network users, user environments, directories and security
� Maintains disaster recovery plan to maintain network systems operation

Qualifications:

� Bachelor�s Degree in a computer science related field is strongly preferred
� At least 5 years of network management experience, specifically Windows, Linux and Apple
� Advanced knowledge of Windows XP management and troubleshooting
� A passion for technical advancement and research
� A strong sense of responsibility and problem solving
� LAN/WAN management and monitoring experience
� Strong leadership and management skills
� Excellent communication and customer service skills
� An ability to work independently without asking me questions every few minutes

A basic skills test will be performed before an onsite working interview is conducted. Compensation will depend on experience.

Web Developer (Westborough)

2009-12-16T19:22:12-05:00

Would you like to work at:

A company recently named one of the top 100 Tech Startups in the WORLD by Red Herring?

A red hot sector like online advertising with Google, Yahoo and Microsoft plowing the road ?

A high growth company in online advertising with a significant established base of 60,000+ websites ?

A company with a fun and challenging work enviroment ?

What this job is about:

You will work together with the Chitika Publisher Sales Team and Account Management Team to implement our ad technology across new and existing clients' websites.

You will work with the Chitika Engineering Team to make our customer-facing system world class. This will involve various web development tasks and debugging challenging technical issues.

You will work directly with Chitika clients to resolve any technical issues. This will involve phone support, incoming support tickets, and external support items (such as Twitter, forums, outside blogs, etc).

How do you know if you will love this job:

You have been playing around with developing websites for a long time now.

You truly enjoy helping others with their website issues.

What is required of you:

Technical experience associated with Internet websites: Javascript, HTML, CSS required.

It would also help to know PHP, CMS's - Joomla, Drupal, WordPress, etc, and have a good working knowledge of UI design (this is not a requirement).

Formal degree is not needed. But experience is.

You are a rock star when it comes to web development. You can easily hit "Control-U" and start debugging website code.

You have been passionately working with websites for a long time now.

This is a FULL-TIME position at our Marlborough office. No telecommuting, no consulting.

This position does not include visa sponsorship. You must be eligible to work in US (current and future)

What do you get:

This is a full time position with market competitive salary + medical + all the standard perks and benefits.

Information Technology Intern (Burlington, MA)

2009-12-16T14:33:51-05:00

The Massachusetts Hospital Association (www.mhalink.org) is looking to fill the position of Information Technology Intern. This position will last 3-6 months in duration for approximately 10-20 hours per week. This position assists the information technology department in meeting its goals and objectives. The Intern will be responsible for setting up users in an active directory environment, creating documentation and working to resolve open support issues within the department. This position offers enhanced exposure to computer networks and systems in a corporate environment. It also offers extensive application exposure as well as back end server management, troubleshooting and support. The Intern provides desktop support coverage as backup to the department.

Requirements: Strong problem solving abilities, good documentation skills, good communication skills, and ability to work well in a fast paced team environment.

Working knowledge in some of the technologies: Windows Server 03, SharePoint, Website design/maintenance, MSSQL Server, Databases, SQL query and scripting (including stored procedures), MS Exchange, iMIS, Dynamics, Cisco PIX and switches command line and UI coding, routing including PCL lists, VoIP phones systems, network backup and recovery planning and execution using Backup Exec, Application and database integration techniques, VMware, HTML, PHP, XML, VB, .NET, OLEDB, Crystal, FRX, Visual Studio, Antivirus software, MS Office 2007, content management systems, website/DNS maintenance and upgrading.

MHA is an Equal Opportunity Employer.

QA Internship (Chelmsford, MA)

2009-12-16T13:37:13-05:00

OurStage is seeking a QA Intern to join our small and dedicated QA/Ops Team. We support a talented engineering team that is using agile development methodologies to produce what is quickly becoming the world�s central platform for NEW-music discovery and promotion. On OurStage, artists, fans and industry professionals come together to discover, judge, and enjoy the best new music and best new artists online. OurStage has grown every quarter since going live in 2007 and currently has over 100,000 artists using our platform, 1.3 million registered users and 4 million unique monthly visitors.

Key things about the position:
� You will be doing comprehensive site testing (some of it manual testing) as well as learning about test automation, helping to hone your coding skills by writing tests and possibly test automation code (if you�re up to the challenge).
� You will help shape our user experience by providing input on designs and features � before and after they go live.
� You will help record/categorize bug reports and verify bug fixes.
� Our development cycle is fast - we put out at least one release per week.
� We are a small team and our work is critical to and noticed by the entire company (and most importantly, our users!).
� We write shining references for top-notch interns.

Skills and Experience
� Undergraduate studying Computer Science or Software Engineering (or equivalent experience � if you�re web-savvy and technically inclined please apply!)
� Experience with Ruby and Ruby on Rails a huge plus.
� Experience with Git, Redmine, and general development tools a big plus.
� Apache, Linux, Mac OS X experience is key to being productive in this role.
� Scripting experience is highly desirable.
� Capable of working and thriving in a fast-paced startup environment.
� Strong communication skills and the ability to work closely with developers.

About OurStage
OurStage, Inc., is a late-stage startup, building the world�s premier platform for online user-generated entertainment content. The OurStage proprietary ranking engine gives the power to the internet community to discover quality music � offering immediate access to the best music for listeners and a genuine shot at fame and fortune for artists.

Audio-Visual Director ( Cambridge, MA)

2009-12-16T10:56:55-05:00

Date Job Opened: 12-16-09

Job Description:

Our client is seeking a Strategic and Hands-On A/V professional to produce and technically direct domestic and international meetings for Senior Management team.

Responsibilities:

� Directs the set-up and operation of AV production equipment.
� Manages Media Support team, demonstrating leadership across all AV technical operations and project management.
� Meets with all levels of management to understand business needs and translates goals into production objectives.
� Responsible for AV for meetings and events for the Senior Management team.

Qualifications:

� Successful track record of technically directing set-up and troubleshooting of A/V technology.
� Ability to manage A/V staff and handle crisis management.
� Excellent communication skills, with exceptional ability to interpret Senior Management needs.
� Strong organizational and creative skills to manage and create programming.
� Expert knowledge of all A/V and media equipment, software and its functions.
� Extensive knowledge of media production and proficiency of media software and systems including PowerPoint, PhotoShop, digital photography and a thorough knowledge of all media communications.

On-Site Computer Technician (Boston)

2009-12-16T09:39:24-05:00

Please read carefully before sending your resume. Thank You!

Geek Choice is a rapidly expanding nationwide computer service company. Our objective is to become the household name for on-site support services, which include troubleshooting, maintenance, upgrades, networking, and training/consulting for clients at their home or place of business. All of our work is performed by certified technicians, whose qualifications and expertise meet the standard we�ve set for our business. You could be one of those technicians.

Geek Choice technicians offer the following on-site services to our customers:

� On-Site Service and Repair
� Upgrades
� Networking
� Detection and Removal of Viruses and Spyware
� Firewalls and Internet Security
� Data Recovery and Storage
� Preventive Maintenance
� Custom PCs
� One-on-One Training and Instructional Overviews
� More

Technical Requirements

� Minimum Technical Certifications : A+ or equivalent
� Microsoft Certified Partner a plus!
� Extensive familiarity with the use and support of all major home and business applications.
� Comfortable configuring and supporting Windows-based servers
� Strong knowledge of PC troubleshooting and repair.
� Proven experience installing and maintaining networks, performing data recovery and loss prevention, and establishing safeguards that remove and prevent viruses/spyware
� Must be able to pass a comprehensive technical competency test that covers a wide array of issues likely to be encountered on the job.
� Sales and Marketing experience a plus.

The successful candidate will:

� Have a flexible schedule, with availability for same day or next day service
� Understand what Part Time means to us: Daytime work generally from 9-5, with evening shifts available. Weekend scheduling is also available and encouraged.
� Be an excellent communicator, have a professional and presentable appearance, and possess strong customer service skills
� Be a team player
� Be an energetic, enthusiastic and entrepreneurial self starter with a pro-active attitude that reflects a drive to succeed and achieve results
� Establish trust with our customers while meeting and exceeding their needs for service.
� Submit to a background check, drug screen, possess a valid driver�s license and have a clean driving record

Apply by submitting resume with references to techs@geekchoice.com

Litigation Support Specialist (Boston)

2009-12-15T17:03:17-05:00

This position will fulfill all litigation support needs in the firm. This includes, but is not limited to: managing large Concordance databases; training attorneys, paralegals and staff on using software; providing electronic discovery consulting to attorneys and paralegals; working with vendors on litigation support projects; and other litigation support tasks. In addition, this position will support the help desk when necessary to provide basic IT support. We are looking for an applicant who is organized, capable of managing multiple projects and meeting tight deadlines.
Qualified applicants MUST have the following experience:
1. Concordance Administration
2. Opticon
3. Knowledge of the litigation support process
4. Client Profiles
Preferred experience:
1. CaseMap
2. Opticon
3. Legal Access Ware (LAW)
4. Crystal Reports
5. MS Excel
6. MS Access
7. MS PowerPoint
Other Qualifications:
� Three (3) plus years of litigation law clerk, litigation paralegal, litigation technical support or similar experience
� Strong project management skills and attention to detail
� Basic understanding and knowledge of document collection, scanning, coding, and production
� Competency with software currently used within the legal environment and the ability to quickly learn and understand new software
� Strong knowledge of Concordance or other litigation support software
� Ability to create new reports in Client Profiles
� Ability to manipulate data in different applications/formats including but not limited to Concordance, MS Access, Excel, raw text files, etc.
� Strong strategic thinking, analytical problem solving and decision making skills
� Ability to work independently and collaboratively within a team environment
� Excellent communication (verbal and written) and interpersonal skills. Ability to interact professionally with a diverse group of clients, lawyers and staff
� Ability to work under time pressures to meet frequent and aggressive deadlines

Desktop Support Specialist (Boston)

2009-12-15T17:01:07-05:00

Description: Law firm is recruiting for a Desktop Support Specialist to manage and maintain the hardware for the firm�s PC and printer environments, primary employee in charge of responding to Help Desk inquiries, and assist the Network Administrator in administering the firm�s data network systems, including software, printers, and PCs throughout the firm. The Desktop Support Specialist will maintain the firm�s Blackberries and other portable resources, including distribution, installation and end-user support.
Applicants should possess the following:
� Strong ability to troubleshoot Windows operating systems (XP, Vista, 7), and Microsoft Office (XP, 2003, 2007).
� Installation/deployment of software/hardware on new and current computers.
� Familiarity with Ghost Imaging and ability to maintain images.
� Solid understanding of network topologies and protocols, and familiarity with PCs, printers, cell phones, Blackberries and peripheral devices and equipment.
� Excellent communication skills suited to a professional service-oriented organization.
� Printer troubleshooting.
� On-site troubleshooting for end users - connectivity and passwords, etc.
� Set up audio/video presentations.
� Familiarity with Worldox GX, Dictation software/devices, Livenote, Avaya phone systems, Client Profiles, Citrix remote access a plus
� An understanding of Windows Server 2000/2003, Active Directory, and Exchange 2000/2003 a plus
Additional Requirements:
� Willingness to work occasional late nights and early mornings
� Applicants must also have a bachelor's degree and/or a certificate in a technology-related discipline
� 2-4 years of technical support experience, preferably in a law firm environment, is required.
� Basic network knowledge

ERP Functional/Technical Lead-CRM Applications (Watertown, MA)

2009-12-15T15:33:01-05:00

Reporting to the Sr. Manager, Business and Technical Analysis the ERP Functional/Technical Lead�s core responsibility is to maintain and enhance Oracle eBusiness suite functionality. The ERP Functional/Technical Lead will work closely with Business Users to gather, prioritize and configure new functional and technical requirements for Oracle CRM applications.

Responsibilities
�Capture and communicate new ERP functional and technical requirements in collaboration with business users.
�Maintain the ERP module configurations. The ERP Functional/Technical lead will be responsible for addressing and configuring new data attributes, security, data entry, workflow and business rule enhancements and changes.
�Develop and, if required, carry out test plans for system upgrades and changes.
�Investigate and resolve system issues in partnership with IT and Oracle Support, including but not limited to the creation and management of Oracle service requests.
�Provide guidance to Sales, Marketing, and Customer Service staff on the best usage of the system
�Identify opportunities for the improvement of the system (for example, new upgrades and releases from Oracle)
�Maintain documentation to support extensions and set-ups of applications.
�Participate on other Enterprise initiatives as they relate to the ERP system.

Required skills and experience:
�College degree in Computer Science related field preferred
�5-10 years hands on ERP functional experience including understanding business requirements, implementing functional configurations and troubleshooting application issues,
�5-10 years hands on technical experience in Oracle CRM Applications including extension and customization development.
�Strong analytical skills.
�Strong communications skills.
�Ability to work in a fast paced environment.
�Ability to multi-task and prioritize competing tasks.
�Knowledge of SQL- Ability to write SQL statements for data analysis, consolidation and reporting.
�Experience with Oracle R12 preferred.
�Current solution includes the use of Oracle TeleSales, TeleService, Sales Force Automation, and Territory Manager. Experience with these modules is required.

Data Content Manager (Littleton, MA)

2009-12-15T14:13:16-05:00

The Data Content Manager is responsible for the accuracy and integrity of a large, dynamic product tree database that is the foundation for the company�s reporting capability. This position must balance the protection of high data standards with the daily demands of customers requiring product availability within the company database. The position is also responsible for providing support to the interface capabilities developed and delivered by the company in conjunction with hospital customers.

TASKS/RESPONSIBILITIES

Database
� Responsible for defining and enforcing data standards, input procedures, change management processes, and related response times to ensure accurate data.
� Identify legitimate data sources of raw product tree data. Reformat raw data (with as needed assistance from engineering) into required format and use sound judgment (with as needed assistance from hospital services) to populate company-specific data elements.
� Provide rapid response to new product tree data requests including tracking requests, sourcing data, applying standards and input procedures, data entry, and updating all stakeholders as milestones are achieved.
� Proactively identify existing data inconsistencies and drive large, complicated data cleanup projects to completion.

Project Management
� Under the direction of the VP of Operations, function as a hands-on project manager responsible for specific tasks per project as well as organizing, tracking, and driving concurrent, medium-to-large scale data management projects from kickoff to close on schedule with interdisciplinary teams.

QUALIFICATIONS
� Must have 3-5 years of database and project management experience
� 4-year college degree
� Self-motivated, entrepreneurial, meticulously organized, with an acute attention to detail
� Ability to withstand internal/external pressure to circumvent standards and processes
� Demonstrated project management experience
� Demonstrated knowledge of relational databases
� Knowledge of hospital/IDN technical environments a plus

CONDITIONS
� Occasional on-call support
� Willingness to work flexible hours in order to resolve urgent tasks in accordance with standards and policies.

PC Technician, Onsite (2 needed) (Lowell and Framingham)

2009-12-15T12:08:43-05:00

Lucky Gorilla Computer Repair

Experienced and customer focused PC tech needed to service home and small business customer computers, networks and peripherals. You will be serving as an on call tech, as needed for first responder / break fix, onsite support and assistance and project work.

Please do not apply unless you live in the Framingham or Lowell area and RT 495...Nashua NH is to far

This is an ON CALL, CONTRACT position, so you must reside in the area of service. Please carefully review the must have's before responding.

MUST HAVE: At least THREE YEARS experience directly supporting end users on Wintel platforms. XP/Vista system operations and recovery, data recovery skills

Virus/spyware/malware removal and cleanup knowledge and tools.

User migration / data transfer to new systems.

Data recovery skills and hardware, migration and upgrade tools and techniques.

Excellent people skills with the ability to deal with customers.

Additional desirable attributes:

MS 2003 Server / SBS is a big plus. Mac's too...

Hardware skills on laptops such as motherboard or powerjack replacement.

Must be flexible, approachable, and casual yet professional.

Please forward your resume for confidential consideration.

Lot Supervisor (Somerville)

2009-12-14T19:07:09-05:00

New England�s largest automotive dealer group is looking for a full time Lot Supervisor at our Mercedes-Benz location in Somerville.

The ideal candidates will have:

-clean driving record
-Massachusetts Driver�s License
-exceptional customer service skills
-motivated and enthusiastic work ethic
-lot attendant/valet experience
-management experience

Please submit resume via email.

First & Second-Level IT Support Engineer (Prudential Tower)

2009-12-14T17:13:58-05:00

On a mission to triple its business in the next five years, CSN Stores ($200M+ online retailer) is looking to expand our technology team to drive its growth strategy - expanding its ecommerce portfolio into new categories, investing in existing businesses and launching into new countries. CSN Stores is headquartered in Boston, MA (Prudential Tower in Back Bay).

Background Info on CSN Stores: (www.csnstores.com)
� Profitable, rapidly growing, $200M+/year online retailer.
� Located in the heart of Boston's Back Bay, in the Prudential Tower.
� Ranked number 63 on the Internet Retailer's Top 500 list for 2009.
� Ranked as the No. 3 largest online retailer for housewares & home furnishings in the U.S.
� Ranked as the 4th fastest-growing private company in Massachusetts by the Boston Business Journal in 2008.
� Listed in the Top 35 Private Companies in Massachusetts for 2008.
� Recently covered by media organizations such as The Today Show, Real Simple, The New York Times, The Washington Post, Daily Candy, Rachel Ray Show, Chronicle/A&E Network and 2,000+ additional outlets in the U.S., Canada, the U.K. and Ireland.
� Awarded the 2007 "Perfect Balance Award" by the Ad Club of Boston for a great work-life balance.
� Our 200+ stores are visited by around 7 million people per month and the numbers are continually growing.
� We�re looking for great talent to join our company.
� We're easily accessible by public transportation.
� Our technology jobs do not typically require travel.

OPEN ROLE: FIRST & SECOND-LEVEL IT SUPPORT ENGINEER

We're looking to grow our systems administration team by bringing on board a talented individual early in his/her career who wants broad exposure to the technologies that support our infrastructure and our large-scale Internet e-commerce platform. We offer an opportunity for talented individuals
to get on board with an organization that has similar potential to Amazon, eBay and Google. The best way to learn about growing, scaling and supporting a critical internet software system is to work with a company like ours.

Responsibilities:
� Providing first and second-level support to our employees for all IT-related concerns, which includes supporting and troubleshooting technologies such as: Windows XP, Windows Server 2003, Exchange Server 2007, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, VOIP telephony, CISCO networking and our own proprietary software
� Preparing, repairing and deploying desktop computers and other office equipment
� Maintaining and expanding our Ethernet networks
� Managing, monitoring and troubleshooting daily batch and backup processes
� Helping with the planning and deployment of new and upgraded products
� Helping to seek out and implement ways to make a system or process more efficient

Qualifications:
� BA or BS degree from a 4-year college or university
� A high degree of technical aptitude and troubleshooting skills
� A strong sense of customer service, attention to detail and desire for organization
� Experience in a college lab, helpdesk or other service-oriented IT role a large plus
� Solid understanding of Microsoft technologies
� Unix/Linux (particularly FreeBSD) knowledge/interest a plus
� Ability to handle multiple tasks concurrently and prioritize appropriately.
� Familiarity with email, FTP and HTTP technologies
� Scripting ability, especially using VBScript and/or PHP, a large plus

Other traits we look for:
� Excellent interpersonal and team building skills
� An easy-going attitude and strong sense of humor
� A positive, people-oriented and energetic attitude
� An analytical, creative, and innovative approach to solving problems
� An interest in working hard and being challenged in a fast-paced environment, and having fun while doing it

Why should I join CSN Stores?

CSN Stores is a fast-growing company in a very open office environment where financial and marketing information is readily shared and everyone's opinion counts. We offer competitive salary, profit sharing, health, dental and life insurances, 401k plan with company matching and other perks including season Red Sox, Celtics and Bruins tickets and snacks. We find that our benefits package rivals that of most Fortune 500 companies. We pride ourselves on being a great place to work. Now is the time to join.

So, where do I send my resume?

If you are a self-motivated, high-energy professional looking for a fast-paced environment with great advancement potential, please forward your resume via email to techjobs@csnstores.com. You can also send it to: CSN Stores, ATTN: Recruiting, Prudential Tower, 800 Boylston St. Suite 1600, Boston, MA 02199, or via fax to 617-532-6800.

Note: CSN Stores is an Equal Opportunity Employer.

Computer Support Tech (Braintree)

2009-12-14T16:22:19-05:00

Come join our Team in performing Network and Desktop Support both onsite and offsite in a professional company. Must have great technical skill set (strong on networking), excellent communication talents, and have a polished face to face demeanor for on site support. Must be a team player and willing to share knowledge and brainstorm.

Travel is required to go to client facilities, so reliable transportation is needed. Experience with Kaseya and Connectwise are a strong plus. MCPs are encouraged to apply. Minimum 4 years of support experience.

� Location: Braintree

� Compensation: $40-$45K per year

Sr. IT Associate (Field Technician) (Boston)

2009-12-14T16:19:39-05:00

JOB DESCRIPTION

We're looking for a Sr. IT Associate to join our team. The Sr. IT Associate is responsible for the following:

*Network Administration for multiple clients including server, network and desktop setups;
*Mentoring the jr. and mid-level associates on the team;
*Taking the lead on project work and making sure the projects given to him/her by the IT Manager are on time and on budget;
*Providing full network audits to new clients to assess needs;
*Assisting the IT Manager with specifications, proposals and contracts for clients;
*Traveling onsite to clients' offices for scheduled visits and emergency work;
*Being the "face of NSK" for clients.

JOB REQUIREMENTS

All Sr. IT Associates must have the following:

*At least 5 year experience as a network administrator (primarily in Windows);
*Experience setting up, configuring and maintaining client servers;
*Prior consulting experience as a technical consultant;
*Prior experience writing SOWs.
*Must be a team player;
*Must be willing to travel to multiple client sites in the Boston area (NSK provides transportation).

COMPANY DESCRIPTION

NSK Inc is an information technology consulting company focused on IT management for small business and creating custom software for specialized needs.

We handle all aspects of IT services from critical network infrastructure setup to assisting the end user in being more productive with their PCs.

NSK Inc is headquartered in Boston, MA with an additional office in Palo Alto, CA. We provide support and expertise for your most important IT-related decisions and projects. Providing technical services to small and medium-sized businesses and groups working within large organizations, we provide a broad array of technology solutions to business-driven information challenges. We also create custom software products for investment banks, equity management organizations, and other specialized industry areas.

Cross Platform Desktop Support Specialist PT (Salisbury, MA)

2009-12-14T15:23:42-05:00

Cross Platform Desktop Support Specialist

Creative firm on the North Shore/New Hampshire border is seeking a part-time Desktop/Network Support Specialist with unique skills, creative thinking and advance problem solving.

Is Run... your friend? Alt-F2? Ctrl-Alt-F1?

Are dual monitors an inalienable right?

Do you know these acronyms without a search engine? NTFS, SSH, RSA, EXT4, ADSI, RHEL5, GPO, CPAN, FPU, PEBKAC, ETL

Do puzzles like the Prisoner's Dilemma and 12 Coins amuse you? Bore you?

Do you think crisply? Do you speak crisply?

This is a good opportunity in a really nice environment for the right person. We're a mix of XP/Linux/Mac

IT Technician (Peabody, MA)

2009-12-14T13:42:43-05:00

Weston & Sampson Services is looking for an IT Technician that will be responsible for assisting with a specialized area within our firm that assists our clients.

Required Background:

� High School Diploma or Equivalent is required
� Experience working with computers and programming.

Required Skills:

� LAMP server install, Windows, Unix and Linux
� Program language: PHP, Java, Visual Basic
� Database: MYSQL, Microsoft SQL Server and Microsoft Access
� Operation System: Windows XP, Windows 7, Server 2008, Ubuntu, Redhat and Unix knowledge.
� Iphone and iTouch setup
� Ability to solve problems quickly and completely as an individual as well as a team player.
� Strong interpersonal and communication skills along with great customer service skills. Must be a good listener, pro-active and have the ability to effectively communicate with all staff types.
� Ability to self-teach

When applying for this position, please send resume, along with cover letter and salary requirements. In the subject line please put IT Technician. We are not accepting calls from agencies for this position.
AA/EOE

Weston & Sampson offers a competitive benefits program including medical, dental, STD, LTD, life insurance, 401k with match and profit sharing, generous paid time off and tuition reimbursement. Salary and position title are commensurate with education level and post-degree experience. This is a full-time position, M-F, 8:00 pm to 5:00 pm. Some flexibility on start/end time.

Customer Solutions Specialist (Tier II) - TC (Cambridge, MA)

2009-12-14T11:10:28-05:00

Description:
Our client is actively seeking a dedicated and skilled Customer Solutions Specialist to join their growing team. The successful candidate will support their industry-leading online video platform which is utilized by millions. You will become an essential part of their team, working closely with QA, Engineering, and Product Management groups to provide the best service possible to their customers.

You'll be expected to review and debug code, track issues, respond to technical questions via phone and email, and contribute to their online community and knowledgebase as well. If your experience lines up with the requirements above, we'd love to hear from you!

Required:
- 2-5+ years experience in technical support
- Proficiency in HTML, XML, JavaScript, FTP, and Flash/AS3
- Working knowledge of Java, .Net, Ruby, and/or PHP
- Excellent customer service skills
- Bachelor's Degree in Computer Science or a similar field

Desired:
- Understanding of browser compatibility issues and internet networking processes
- Experience with video encoding software and online video

____________________________________________

Interested candidates should send their most up-to-date resume (Word format preferred) to tcurran@hollisterstaff.com and reference job code: 66669
____________________________________________

Hollister is a leading New England full-service recruiting firm, distinguished by our unwavering focus on one guiding belief: By creating and nurturing respectful, productive relationships with our candidates and clients, we ensure that excellent people find their way to the right roles. Our clients represent the area's most vibrant and successful businesses - from emerging companies to Fortune 500 enterprises. By partnering with them to understand the fundamental dynamics of their business, we are able to efficiently and effectively serve their full range of recruiting needs.

Hollister Associates, Inc. and Hollister Staffing Solutions are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, ancestry, national origin, age, disability, handicap, genetics or veteran status.

HELP DESK ANALYST (Suburbs)

2009-12-14T09:07:40-05:00

We are currently looking to fill a Helpdesk Analyst role for a small consulting company. The role is primarily responsible for supporting and maintaining desktop & mobile hardware, printers, software and user functionality for the organization on a day to day basis.

Duties and Responsibilities:

- Troubleshoots software, hardware and basic network connectivity problems.
- Provides resolutions to end users in a timely manner.
- Makes recommendations regarding upgrades in equipment and/or software to ensure that the systems are running smoothly.
- Participation in hardware and software review.
- Licensing of applications as well as researching new ways to assist users in working efficiently.
- Manages Helpdesk ticketing system.
- Troubleshooting and problem-solving skills are essentials in this role.
- Installs new software and hardware.

Qualifications:

- A Bachelor's degree is preferred.
- A+ certification is preferred.
- At least 3-4 years of Desktop Support experience, as well as experience with Windows 2000 & XP, MS Office, Printers, and Laptops.

Candidates must have a technical background, excellent communication and customer service skills. The ability to work in a team environment and work towards deadlines is required in this role. Someone who is self-motivated and committed to daily duties.

This position offers excellent benefits and a competitive pay. If interested, please submit resume to kfruggiero@psgstaffing.com.

All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we helped almost 5,000 people find jobs last year so chances are good that we can help you too.

Sr. Help Desk Analyst (Cambridge)

2009-12-14T08:50:50-05:00

Our client, an international consulting organization, is growing and adding to staff. We are currently looking for a Sr. Help Desk Analyst professional to join a rapidly growing IT team. This position is a hands-on role that requires a high level of professionalism, poise and the ability to interact with senior level management on a daily basis.

Duties to include:
- Windows XP support for desktops and laptops
- Exchange/Outlook support
- Printer and peripheral support, including hi-def conferencing and A/V equipment
- Blackberry and other PDA support
- MS Office support, including daily Outlook troubleshooting
- Hardware troubleshooting, repair and builds
- On site and remote (VPN) support for international offices

Requirements include:
- Demonstrated leadership in previous corporate position including experience working with senior level management
- Professionalism, poise, and demonstrated maturity in previous roles
- Ability to solve problems in a fast paced environment
- Ability to collaborate with other team members and make valuable suggestions for improvements
- Strong understanding of Windows enterprise environment
- Experience supporting remote locations and users, specifically international support
- Experience supporting Blackberry and other PDA devices
- Hardware knowledge to include builds and refurbishes

This is a Monday - Friday position. Flexibility in hours required. OT and weekend on-call may be required.

All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the areas largest staffing firms, we helped almost 5,000 people find jobs last year so chances are good that we can help you too.

Desktop Support Specialist (Boston)

2009-12-14T08:41:11-05:00

DESKTOP SUPPORT SPECIALIST

We are currently looking for a mid level Desktop Support professional to work at a local community college in the Boston area. This is a dynamic IT team with room for growth into a higher level desktop position.

Duties include:

- Installation of software on new and recycled computers for the computer lab
- Desktop imaging
- Daily software, application and hardware support for 1,000+ end users in a Windows environment
- Upgrading/deleting software on recycled and new computers for staff, faculty and students
- VPN set up and management
- Creation/maintenance/editing of user accounts (including permissions, security)
- Troubleshooting MS Office issues, specifically Outlook
- Support of PDA and blackberry support
- Printer troubleshooting
- On-site troubleshooting for end users - connectivity and passwords, etc.

Most importantly, we are looking for someone who is reliable, professional and hard working. This is a mid-level position and requires leadership skills, professionalism and the ability to work towards deadlines. This is an excellent opportunity for someone who is looking for a growth opportunity within the academic community.

Qualifications:

- At least 3 yrs professional desktop experience
- WINDOWS 2000/2003/XP experience required
- Experience with user management in Exchange environment
- Strong MS Office troubleshooting skills, specifically Outlook
- Strong communication and customer service skills
- Associates Degree in Computer Science or related field required
- Bachelors Degree in Computer Science or related field preferred
- Flexibility to work OT

Please send resume to jsalerno@psgstaffing.com.

All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we helped almost 5,000 people find jobs this year so chances are good that we can help you too.

Satellite installer - Dish Network (Boston )

2009-12-13T11:22:28-05:00

We are a large DISH Network DNS subcontractor serving ILLINOIS, IOWA, FLORIDA, MASSACHUSETS, NEW HAMPSHIRE, HAWAII. We have company housing available in most areas with no upfront cost. Pick your city. Need for FSM, QC and local manager available.

Must have approved late model truck or van with insurance, 24' ladder, digital camera, cell phone and all other tools and supplies for installation.

$80/$20 for installs and $35 on service calls. We pay every two weeks _ Friday.

Job Duties and Responsibilities
The Satellite Contractor / Technician spearheads the installation, as well as assists with testing and repairing equipment that receives digital signals for residential customers by performing the following duties:
- All work completed to DNS Standards
- Uses problem-solving and technical skills to install satellite dishes and related equipment
- Evaluates job site to assess optimal placement of satellite dish and communicates with customers to review the installation process
- Troubleshoots systems to determine the appropriate resolution for reported problems with usage
- Provides customer education regarding system usage
- Manages the administrative processes by retrieving appropriate documentation
- Ensures that the highest quality of service is provided to promote

please email work4dm@gmail.com

Technical Suppport Engineer - SharePoint Administration Tools (Woburn)

2009-12-11T16:14:41-05:00

We are not a Help Desk! We are a Technical Support Engineering team. This is a fantastic opportunity for someone with the right attitude to learn and succeed. Our ControlPoint product has just won �2009 Editors� Best Award� in the Best SharePoint Product category by Windows IT Pro magazine. It�s a very exciting time at Axceler � come joint our team!

Join our Technical Support team and work with our customers to help them use our products to ease their Microsoft SharePoint administration needs. In this role we troubleshoot and diagnose customer issues in a collaborative team-based environment.

Required skills:
� 2+ years hands-on practical experience with Microsoft SharePoint Administration and MS SQL Server
� Expert knowledge of Windows 2003 / Office 2007 / WSS / MOSS

Desired Skills:
� Strong analytical and technical writing skills
� Ability to communicate effectively to both business and technical audiences
� Creativity in problem solving techniques, testing and implementation of recommendations
� Self-motivated, self-starter who enjoys working both independently and as a critical team player

Axceler has an excellent benefits package including health, dental, vision and 401k.

Please submit your resume in confidence to:
Email: dev.resumes@axceler.com and indicate �TS Engineer - SP� in the subject line.

Director of Enterprise & Technical Services (Boston)

2009-12-11T15:17:57-05:00

Position Overview:

As the Director of Enterprise & Technical Services, you will be responsible for managing Bullhorn's Technical Support Engineering team and for the client satisfaction and profitability of Bullhorn's Enterprise Accounts.

This role will require you to partner with and be a point of contact for C-level executives (CEO, CIO, CTO) and technical leadership/stakeholders at Bullhorn's key accounts to provide technical guidance, facilitate issue resolution and provide a voice for the enterprise clients back to Bullhorn. Internally, you will be the senior technical liaison between Bullhorn Support, Bullhorn Professional Services and Bullhorn Software Engineering to create stronger, more seamless processes designed to ensure optimum client satisfaction and profitability.

As the day-to-day manager of Bullhorn's Technical Support Engineering team you will be responsible for creating capabilities and processes for supporting Bullhorn�s core platform, Bullhorn's integration and reporting services and for transitioning our Enterprise clients from the Implementation to Production environments. Finally, you will provide mentorship to all Bullhorn Technical Support Analysts and work with the support team to ensure that our core team of Analysts and Engineers continues to deliver world-class technical and application support.

Responsibilities:

�Manage Technical Support Engineering
�Manage technical relationship with Bullhorn's Key accounts
�Act as senior technical point of contact for the client Bullhorn configuration and custom configurations.
�Help clients optimize their use of Bullhorn
�Provide guidance on client's internal infrastructure
�Collaborate with Bullhorn's Account Management Team
�Manage communication between Technical Support and Bullhorn's engineering teams
�Identify and communicate technical trends across Bullhorn's key accounts
�Become the client's voice back to Bullhorn
�Collaborate with Professional Services team to:
��Define and manage processes and procedures around transitioning enterprise clients into production.
��Engage and facilitate the transition of Enterprise clients from Professional Services to Production environment and Support
�Support & troubleshoot custom code developed for Bullhorn's key accounts
�Develop capabilities and process to provide reporting and integration services to our clients including:
��API Support
��Saratoga Support
��Cognos Support
�Provide mentorship for Support Analysts and Senior Support Analysts Assist in managing and developing the overall support process

Skills and Experience:

�Must have a bachelors degree, preferably Computer Science, MIS or other technical discipline
�Must have 8+ years experience managing internal IT environments or providing IT consulting services to large corporations
�Must have experience developing & supporting custom applications
�Must have strong written and verbal communication skills
�Experience managing Customer Service teams strongly desired
�Experience developing and managing support processes strongly desired
�Experience deploying and managing Software-as-a-Service applications strongly desired

About Bullhorn

Bullhorn is the global leader in On Demand, front office staffing and recruiting software, providing the only completely integrated front office solution for staffing and recruiting firms. Bullhorn's customers achieve the highest placement rates in the industry. By enabling recruiting, sales and management to live and work together, Bullhorn synchronizes sales and recruiting to generate, source and fill job orders in real-time, at anytime and from anyplace. Delivered through software as a service, Bullhorn continually meets the evolving business needs of its customers. More than 1,400 firms and 14,000 users worldwide, including some of the largest global staffing firms, partner with Bullhorn to meet the employment demands of the global economy. For more information, visit www.bullhorn.com or call +1(888)GoLive8.

Bullhorn offers a competitive compensation package that includes base salary, bonus, paid vacation, medical/dental/vision plan, and 401K.

To apply for this position, please send your resume to jobs@bullhorn.com
For a list of open positions here at Bullhorn, please visit our website: www.bullhorn.com

Help Desk and Technical Support Specialist (Jamaica Plain, MA)

2009-12-11T13:12:19-05:00

The Help Desk and Technical Support Specialist will provide primary support for web-based IT systems which are used by health care professionals (including, but not limited to, health care providers, public health professionals, and nurses). The position will provide the first line of help desk support for end users, will assist in developing help desk support policies and procedures, and will coordinate, solve, and triage technical issues through the use of bug tracking software. Strong communication skills, professional pro-active approach to problem solving, willingness to learn new technologies, and reliability are all necessary skills. Analytical mindset, ability to communicate cause and effect and identify a resolution path based on technical understanding of the issue are critical and required skills for all potential candidates.

Responsibilities:
1. Staff Help Desk Support Center
2. Effectively and professionally communicate with system end users to triage and address concerns
3. Keep detailed records of all support calls and issues
4. Monitor all end user requests to ensure that they are followed-up upon and properly closed
5. Work with programmatic and technical staff to create and update support policies and procedures
6. Coordinate resolution of end user issues by assessing, researching, delegating, or solving them based on the situation

Required skills:
1. 2-3 years of experience in IT help desk role, or similar position
2. Background in computer application customer support for users with varying levels of IT experience and knowledge
3. Understanding of SQL, Java is strongly preferred
4. Ability to define symptom, root cause in the code, and identify an appropriate resolution path
5. Experience tracking and analyzing customer service and support issues in a health care setting
6. Ability to communicate effectively orally and in writing with patience and professionalism
7. Ability to take initiative and work independently
8. Ability to communicate with and work with technical support staff to analyze IT systems
9. Prior experience with JIRA, Bugzilla, or similar software is preferred

Green IT Expert (Watertown, MA)

2009-12-11T11:48:20-05:00

Green IT Expert

The Cadmus Group is seeking experienced consultants for part-time "Green IT" work.

Responsibilities include:

1. Working with our energy efficiency consultants to conceive, plan and implement green IT energy-saving solutions and best practices on networked computers, servers and data centers at client sites.

2. Lead the planning and design of �Green IT� commercial programs for our utility clients.

Applicant must have excellent verbal and written communication skills, solid troubleshooting expertise, and at least 5 years experience implementing programs to save energy through Green IT initiatives. Utility experience is a plus.

This position is located in our Watertown, MA office. To apply, please visit our website at http://www.cadmusgroup.com/careers to submit your resume and a cover letter explaining your interest and suitability for this position.

Cadmus is an Affirmative Action Equal Opportunity Employer.

Technology Support Consultant (Newton, MA)

2009-12-10T14:47:32-05:00

Braver, one of the areas fastest growing professional firms, has a unique opportunity in its Technology Department for a Technology Support Consultant/Help Desk Technology Consultant. This position requires a high degree of technical expertise and knowledge of Windows 2003 server and activity directory and Exchange 2003. An accounting background and Microsoft certification is beneficial. Primary responsibilities include maintenance of active directory, update work stations, and install software as needed. Working closely with the Director of Technical Services and other technical consulting team members, you will interface directly with all levels of management and staff. We require a forward thinker who can work independently, have the ability to prioritize requests, meet deadlines and must have excellent interpersonal and communication skills. We require a minimum of two years hands-on experience in a similar role, excellent analytical reasoning skills and problem solving ability.

This is a full-time position that requires the availability to work nights and weekends as required. Ability to travel locally is required.

We offer competitive salary and benefits.

Please send your resume and salary requirements in complete confidentiality to: HR@BraverTechnology.net

No phone calls please. EOE

Dual Role Computer Technician/Customer Service Rep (Somerville MA)

2009-12-10T14:41:07-05:00

FULL TIME COMPUTER TECHNICIAN WITH SALES/UPSELL SKILLS NEEDED FOR GROWING NATIONWIDE COMPUTER SERVICES COMPANY

Geeks Mobile, a rapidly growing computer services company is seeking to add a full
time computer technician/Customer Service Rep to its staff, in our office in Somerville

Responsibilities include.

-Assisting and training our non-technical dispatchers in computer terminology and with technically savvy customers
-Closing inbound customers on using our service - an in home computer repair, or remote support
-Performing Remote support sessions using Logmein, to remove viruses and spyware, as well as resolving any other windows related issues.
-Performing customer retention tasks by assisting our field technicians with more complicated problems, and resolving any customer needs after the field tech leaves the site
-Performing in-house repairs for dropped-off computers.
-Researching, developing, and maintaining tools for our field technicians.
-Assisting other dispatchers with allocating calls to field technicians.

Requirements
-At least 2 year in a help desk role resolving technical questions in a windows environment(NOT password resets/account management)
-Proven record in customer problem resolution
-Strong customer service skills
-Strong capability to resolve all kinds of Windows Client OS issues
-Knowledge on how to research answers to difficult technical issues.
-Strong knowledge of the Windows OS / XP/VISTA
-A+, Network+, MCP certified or equivalent

COMPENSATION: $14.00/hour with incentives and GENEROUS profit sharing/health insurance.

NO PHONE CALLS ABOUT THIS JOB PLEASE

Only applicants with the word localgeek in the subject line will be considered.

Systems Analsyt

2009-12-10T14:03:40-05:00

Stonebridge & Company seeks System Analysts for prestigious hospitals on the East Coast. The ideal candidates will have experience with:

*MEDITECH applications

*One to three years hands-on experience using MS SQL to administer health related databases with demonstrated experience creating and executing DTS packages,

*Experience with MEDITECH financial applications an enormousplus

*MS SQL reporting services a plus,

*Experience with reporting applications such as Crystal Reports, Cyberview are positive.

Please forward resume along with salary requirements to:

Carolyn McKenna
Stonebridge & Company
office 203.256.1185 ext 107
cell 203.521.4014

carolynm@stonebridgecompany.org

Desktop Support (Boston, MA)

2009-12-10T11:32:11-05:00

Marchon Partners is seeking Desktop Support professionals for a 3mth + contract in Downtown Boston. This is a M-F 8 hr day some overtime work is needed and possible 2nd shift work on occasion. You will be part of an integration team, coordinating all move activity, interacting with vendors, doing misc deployment, change and reporting functions.

Required Skills:

Minimum 3 years IT move project management experience in trading/non-trading floor, and/or banking environment with the following background/skills:

- Excellent writing, time management and communication skills are required.

- The ability to multitask, work independently, as well as positively participate on a team

- Effective project coordination/inventory management

- Working knowledge of various IT hardware, operating systems and software

- Working knowledge of DMAC move process

- Exposure to and/or knowledge of IBM MAXIMO toolset

Please e-mail your resume to Alicia at acalas@marchonpartners.com for consideration. You must be a US citizen and able to work on a W2. Corp. to corp is available. Pay is commensurate with experience. level. Please provide resume and expected rate when submitting your resume.

Technical Support Specialist (Cambridge, MA)

2009-12-10T11:21:46-05:00

Marchon Partners is seeking a Customer Support Specialist to join a technology media company in Cambridge, MA. This is a full time position.

This person will be providing efficient and accurate technical assistance to our growing customer base of online video publishers. The right candidate is a highly motivated person with experiencing working in a customer facing role. Candidates must have an experienced technical background, and a working understanding of web-based technologies, and high enthusiasm for customer success. The ideal candidate will like researching issues, replicating technical problems, and communicating directly with customers to ensure they are providing outstanding customer support. Candidates must be highly motivated, a self-starter, have the willingness to wear multiple hats and enjoy being a productive team player. The success of your problem solving will directly impact the success of our online video publishers, editors, content owners and developers. We are looking for someone who is passionate about providing complete customer satisfaction with timely support and assistance.

Responsibilities include working directly with customers to respond to technical issues and questions via phone and email, track issues to complete and thorough resolution
Provide clear communications of responses and technical instructions; analyze technical trends for product and documentation enhancements; and actively contribute to our online community and knowledge database for up-to-date customer information and solutions.

Technical Experience
� Must have strong technology background with a comprehensive knowledge of PC-based (Mac a plus) applications and basic network applications, including knowledge of browser compatibility issues.
� Working knowledge of web-based technologies, including HTML, XML, FTP, JavaScript and Adobe Flash.
� Familiarity and working knowledge with online video and rich media.
� Exposure to video encoding applications.
� Working knowledge of Internet Networking processes.

Qualifications and Required Experience
� College degree (CS Degree preferred but not required).
� 1-2+ years work experience in a Customer Focused position.
� Excellent communication skills and strong customer focus.
� Exposure to online technical problem solving and triage.
� Proven analytical/problem solving ability.
� Demonstrated ability to lead and manage initiatives to completion.
� Proven ability to work with the team to quickly and calmly resolve technical issues.
� Understanding of internet technologies including browsers, networking, firewalls & proxy servers.
� Demonstrated ability to learn new skills quickly.
� Ability to work independently and as a part of a team.
� Required to be flexible, detail oriented and organized with the ability to multitask.
� Strong data entry skills.
� On-call availability.

Please e-mail your resume to acalas@marchonpartners.com to be considered.

Systems Consultant - entry-level opportunity in investment technology! (Boston)

2009-12-09T17:20:26-05:00

Eze Castle Software (�Eze�) is currently seeking a Systems Consultant to join our core Global Technology Services (GTS) team. Eze is a leading investment technology company with locations throughout the U.S., and in London and Hong Kong. The Eze OMS, our award-winning order management system (OMS), has been a market leader of investment technology since its launch in 1995. It is used by more than 380 investment managers to streamline their investment process.

Eze is a member of BNY ConvergEx Group ("ConvergEx"). ConvergEx is a premier provider of customized global agency trading and investment technology solutions to institutional clients worldwide. With a broad global footprint, ConvergEx has offices located in the U.S., Europe and Asia, operating in over 100 markets.

The Systems Consultant role is an opportunity to launch your career within our expanding global firm! We offer a high energy, fast-paced environment which focuses on teamwork and continual development. This position is for the candidate that desires to learn and grow while gaining exposure to both internal teams and external client environments. Be part of our growth!

Job Functions

Troubleshooting and supporting 2nd and 3rd tier service requests.
Managing product life cycle including installation and upgrades.
Remote monitoring and preventative maintenance of client systems.
Collaboration with and support of internal teams (i.e. Development, Quality Assurance, and Sales).
Managing all installations and upgrades.
Administering systems, networks and hardware.
Analysis, design, and implementation of client environments, including disaster recovery planning.

Qualifications

A Bachelor�s degree or higher from an accredited educational institution is required. (Computer Science / MIS preferred).
Ability to learn quickly, effectively prioritize and execute tasks in a fast paced environment.
Ability to work independently or within a team.
Good communication skills, both written and oral.
Basic understanding of Microsoft server and workstation operating systems (i.e. 2003 XP, Vista).
Possess good troubleshooting techniques with a proven track record.
Hands-on windows server administration and infrastructure experience a plus.
Understanding of database structures, theories, principles, and practices a plus.

Benefits

Compensation includes a competitive base salary, performance bonus, 401k matching & excellent benefits.

About Eze Castle Software

Eze Castle Software (Eze) specializes in providing technology solutions to hedge funds, mutual funds, pension funds, and other investment managers. Eze OMS, our award-winning order management system, has been the market leader since its launch in 1995. It is used by over 380 investment managers worldwide.

Eze is a member of BNY ConvergEx Group. We have over 340 team-members with headquarters in Boston and offices in New York, Stamford, San Francisco, London, and Hong Kong. Eze Castle Software, LLC is an equal opportunity employer.

Technical Support Engineer (Brookline)

2009-12-09T11:41:23-05:00

Grandstream Networks is a leading manufacturer of IP voice/video telephony and video surveillance solutions. The company was just named one of the Deloitte Technology Fast 500 companies in 2009 and we continue our growth despite the market conditions.

We currently have full-time Technical Support Engineer opening in our MA office with full benefits.

The Technical Support Engineer Job Requirements:

Posses knowledge of TCP/IP such as DHCP/DNS/HTTP, routing protocols such as ARP/RIP.
Taken courses related to C/C++/JAVA, or script Perl/PHP/Shell in Linux/Unix with popular computer operating systems (UNIX, Windows).
Web application or web programming knowledge is a plus.
Understanding of real-time communication protocols such as RTP/RTCP and knowledge of VoIP protocols (e.g., SIP) and network sniffing tools is desired.
New graduates with Bachelor Degree in Computer Science/Computer Network Engineering preferred. Foreign language skills a plus.

Job Description:

Work with our development engineers on analyzing the reported bugs and conduct functional test against interim bug fixes.
Work with our senior test and support engineers on test plan, test cases and test procedure, conduct test independently and generate test report and bug report in the lab or SOHO environments.
Maintain client server applications and develop new applications.
Sustain and support our company IT infrastructure such as IP PBX, SIP Proxy, Shipping and Customer Support System
Support major customer's inquiries regarding our product, and resolve their issues regarding our product, via email or phone calls.

Please visit our website www.grandstream.com
Please send resumes to hr@grandstream.com

Customer Technical Support Specialist (Needham, MA)

2009-12-09T11:26:45-05:00

EasyLobby, Inc. (www.easylobby.com), a leading supplier of visitor management software applications, is seeking a Customer Technical Support Specialist for permanent hire. We are a small but growing company who excels at what we do and are having great success delivering our products and serving our customers. We have a fast-paced, fun and driven workplace and an excellent group of people to work with. If you are willing to work hard, are energetic and self-motivated, and share our philosophy that our customer is the most important resource we have, then you will love working at EasyLobby.

Responsibilities will include:
� Become expert in use and configuration of EasyLobby products
� Handle and resolve customer calls and emails
� Log customer issues into CRM system and track resolution
� Represent EasyLobby and its products in a professional manner
� Qualify customer bug reports and produce repeatable cases
� Interact with developers to insure problem resolution
� Deliver on-site installations (perhaps once a month, mostly local)
� Test new releases and perform light IT tasks

Required Skills/Experience:
� Bachelors Degree in technical or related field
� Experience with customer technical support for Windows products
� Expertise on Windows operating systems
� Experience supporting windows and web applications
� Strong English oral and written communication skills
� Ability to work productively and independently
� Legally able to work in the US

This position is on-site at our offices in Needham, MA. Hours are 10:30 AM to 7:00 PM with 1/2 hour lunch break. Please email resume to jobs@easylobby.com. Position is available immediately. EasyLobby is an Equal Opportunity Employer. Candidates must be able to come in to EasyLobby for an interview, there is no travel budget for this position.

BODY SHOP TECHNICIAN (831 ROGERS STREET LOWELL, MA)

2009-12-09T11:01:31-05:00

WE ARE SEEKING A HIGHLY QUALIFIED BODY SHOP TECHNICIAN---THIS INDIVIDUAL MUST BE ABLE TO PERFORM ALL ASPECTS OF THE BODY SHOP . WE HAVE A STATE OF THE ART FACILITY WITH MANY AMMENITIES.

OUR BENEFIT PACKAGE INCLUDES PAID VACATIONS, HOLIDAY PAY, 401K, BLUE CROSS, DENTAL, DISABILITY OFFERED AND MOST IMPORTANTLY A VERY BUSY SHOP.

CONTACT:
DARRELL FISHER
LANNAN CHEVROLET OF LOWELL, INC
978-458-2526
DFISHER@LANNAN.COM

Data Center Technician (Needham, MA)

2009-12-09T10:41:14-05:00

Hi,

My direct client, an investment management firm, has an immediate need for a Data Center Technician.

Duration: 6+ month contract
Location: Nedham, MA
Salary: Open - NEED DAY RATE
Start Date: ASAP

-Rack, stack, cable and connect servers and network equipment
-must have infrastructure experience
-cabling and connections
-experience with routers and switches
-troubleshooting

Schedule will be Monday � Friday 10 � 6:30
Oncall on Every other week nights and weekend.

If qualified and interested, please send updated resume to sienac@bluewolf.com

I look forward to hearing from you

Siena Carter
Technical Recruiter
sienac@bluewolf.com

Sales Engineer (Danvers)

2009-12-09T10:21:06-05:00

Job Description
The Sales Engineer provides technical assistance to the sales team on a daily basis to assist in the acquisition of new customers. The Sales Engineer oversees technical support for customers using VaultLogix Internet Vaulting, LiveVault and eVault services. The Sales Engineer will also provide recommendations to customers for data backup and our other services. Establish policy configurations and perform restores for customers and develop an understanding of how customer applications interact with VaultLogix's services. In addition, the Sales Engineer will escalate customer issues to Second Level Support, follow up on after hours trouble tickets, help define and document all procedures and processes, provide email and phone support to the VaultLogix customer base and work with other departments to resolve customer�s issues.

Daily Responsibilities:
�Support the sales team�s effort to close new business
�Develop and maintain a core competency on VaultLogix�s product line and technologies
�Install and follow up on demo accounts for prospects
�Ability to multi-task.
�Explain product and services.
�Evaluate client concerns and resolve problems to the client�s satisfaction.
�Research and resolve multi-platform O/S related issues.
�Troubleshoot technical issues.
�Prioritize and organize daily follow-ups to ensure timely resolution.
�Respond to and track all client requests in a timely and effective manner.
�Perform weekly reports in a timely manner.
�Review backup sets for both Tier 1 and Tier 2 customers on a daily basis.
�Complete scheduled installations and provide on-demand assistance to wholesale partners
�Follow up with customers after the completion of an installation to verify that the service is
functioning properly and service level expectations have been met.

Must possess strong written/verbal communication, organizational, problem-solving, analytical and troubleshooting skills are essential, as are decision-making skills. Also, be self-motivated; work independently but most importantly, function as a team player to work effectively with others when needed.

Requirements:
BA/BS or equivalent a minimum of 2-year work experience.
Must possess a general knowledge of W2K3/2K8 server, Windows XP and PC hardware/software installation and configuration. Experience using MS SQL, MS Exchange, TCP/IP Networking UNIX, Novell NetWare, and LINUX a plus. Experience should be within a technically related field and any experience in service industries such, as Telecom, Storage, IT consulting, etc are a plus.
Must have previous sales experience. Experience with eVault and LiveVault is a must. Experience with Asigra also a plus.

Sales Engineer

2009-12-09T09:39:02-05:00

Job Description
The Service Engineer (SE) oversees technical support for customers using VaultLogix Internet Vaulting, LiveVault and eVault services as well as provides technical assistance to the sales team. The SE will also provide recommendations to customers for data backup and our other services, establish policy configurations and perform restores for customers and develop an understanding of how customer applications interact with VaultLogix's services. In addition, the SE will escalate customer issues to Second Level Support, follow up on after hours trouble tickets, help define and document all procedures and processes, provide email and phone support to the VaultLogix customer base and work with other departments to resolve customer�s issues.

Daily Responsibilities:
�Evaluate client concerns and resolve problems to the client�s satisfaction.
�Develop and maintain a core competency on VaultLogix�s product line and technologies
�Ability to handle high volume of inbound client calls.
�Ability to multi-task.
�Explain product and services.
�Research and resolve multi-platform O/S related issues.
�Troubleshoot technical issues.
�Prioritize and organize daily follow-ups to ensure timely resolution.
�Respond to and track all client requests in a timely and effective manner.
�Perform weekly reports in a timely manner.
�Review backup sets for both Tier 1 and Tier 2 customers on a daily basis.
�Complete scheduled installations and provide on-demand assistance to wholesale partners
�Follow up with customers after the completion of an installation to verify that the service is
functioning properly and service level expectations have been met.

Must possess strong written/verbal communication, organizational, problem-solving, analytical and troubleshooting skills are essential, as are decision-making skills. Also, be self-motivated; work independently but most importantly, function as a team player to work effectively with others when needed.

Requirements:
BA/BS or equivalent a minimum of 2-year work experience.
Must possess general knowledge of W2K/2K3 Server, Windows XP and PC hardware/software installation and configuration. Experience using Novell NetWare, MS SQL, MS Exchange, UNIX, LINUX and TCP/IP Networking a plus. Experience should be within a technically related field and any experience in service industries such, as Telcom, Storage, Consulting, etc are a plus. Experience with eVault and LiveVault is a must, Experience with Asigra also a plus.

Internet Retail Order Processing-Part time Seasonal (Waltham MA)

2009-12-09T06:16:24-05:00

Internet Retailer seeks detail oriented individuals with excellent computer skills to process orders during our busy Christmas season.

We offer flexible hours (Monday- Sunday) and employee discounts on our extensive gift lines.

IT Specialist, Phone Support M-Th &Sat, 9a-5p work from home

2009-12-08T17:32:38-05:00

IT Specialist, Phone Support M-Th &Sat, 9a-5p work from home
Boston, MA; New York, NY; Chicago, IL; San Francisco, CA; Washington, DC;

Information Technology – Dec 08, '09

About Ropes and Gray:
Ropes & Gray is a leading national, and increasingly international, law firm. It is consistently recognized as a top-ten player in its Private Equity, Investment Management, Intellectual Property, Government Enforcement, Life Sciences and Complex Business Litigation practices, among others.

The firm has a strong track record of growth and accomplishment. Building around its leading national practices the firm has, in the last five years, quadrupled its New York presence, doubled its California presence, and opened an office in Chicago. The firm has also grown internationally, adding offices in Tokyo and Hong Kong.

Job Description:
Looking for a highly qualified and motivated IT Specialist to provide first tier phone support for the efficient resolution of technology problems and requests.

This role is responsible for providing in-depth technical support and leading the problem-solving/troubleshooting efforts for internal customers in all domestic and international offices.
The IT Specialist receives, prioritizes, documents, and actively resolves end user technical requests via the phone using diagnostic skills, knowledge management and help request tracking tools.

This is a work from home position and requires proven ability to work independently with limited direct supervision. The assigned shift is from 8am to 4pm, Monday through Friday and requires on-call weekend support on a rotated basis. Occasional travel to a Ropes & Gray office for training or other business needs.
An ideal candidate has experience providing support in a legal environment where there is high volume. The IT Specialist, Phone Support position is assigned to the User Support & IT Training Team and reports to the Manager of User Support.

ESSENTIAL CAPABILITIES:
*Excellent listening, questioning and analytical skills
*Ability to remain calm under pressure & work in a concise, clear & focused manner
* Ability to understand and assimilate to the organization's culture, philosophy and values
* Ability to demonstrate analytical problem solving skills by balancing the use of trouble shooting tools with a practical application of experience and creativity in minimal time
* Ability to understand customer needs and expectations, provide excellent service in direct and indirect manner, and fulfill customer expectations
* Ability to relate to non-technical users in user-friendly language
* Ability to gauge one's strengths and limitations, escalating problems when needed, in effort to move self and others forward positively
* Ability to manage multiple and sometimes competing priorities

Requirements:
ESSENTIAL FUNCTIONS:
* Provide exceptional customer service while responding to telephone calls, e-mail and personnel requests for technical support. Track & monitor the problem to insure a timely resolution and follow-up
* Works with callers and other help desk specialists to resolve simple to complex information system problems
* Perform day-to-day activities within established service levels & metrics
* Create balanced & comprehensive strategies to achieve goals through careful preparation & organization
* Provide expert level document formatting skills in Word in support of heavy document production environment (Styles, Outlines, Numbering, Table of Contents, etc)
* Apply functional knowledge and troubleshooting skills to resolve issues related to problems with Blackberry devices, Remote Access capabilities (VPN, Citrix, RSA tokens ,etc), Document Management system (preferably FileSite), MS Outlook (delegates, rules, etc), Hardware, Printers & other network devices (Issues are not limited to these areas)
* Develops a knowledge of Firm's total computing environment & the quality management processes and practices

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
* Minimum of 2 years of experience with Help Desk work in a law firm or relative experience.
* Associate's Degree in Computer Science or completion of a program at a recognized technical institute required
* Prior experience and proven success in a work from home capacity
* Microsoft Certified Applications Specialist Certification within 12 months of hire
* Prior experience with troubleshooting enterprise and desktop applications
* Experience working with a trouble ticketing system and an environment where calls are distributed via a call routing system
*Strong written & oral communication skills
* Self starter who is a curious learner, independently motivated, professional, responsible and reliable

Additional Information:
ESSENTIAL CAPABILITIES CONT:
* Capable of translating knowledge of approaches, tools & techniques into resolving technical (hardware, software, application) problems
* Ability to work independently with minimal supervision in an organized, disciplined and consistent manner
* Willingness to receive constructive criticism or feedback on job performance and adjust work habits
* Ability to quickly process information with high levels of accuracy
* Ability to deal with changes and adapt to a changing environment
* Ability to maintain strict confidentiality of the firm's internal and personnel affairs
* Ability to work well with others, harness different skills and experience, and build a strong sense of team spirit
* Willingness to expand IT diagnostics of issues to incorporate new problem solutions
* Proactively seeks out and attends training
* Ability to work in a multi-office environment
* Ability to work effectively in a culturally diverse environment

Apply Online

Member Services Representative (Beverly, MA)

2009-12-08T16:43:18-05:00

Member Services Representative

Full time � 8:00 AM � 4:30 PM, M-F
Beverly, MA

Summary:
Client is one of the world�s most recognized brands. In this call center/help desk environment, incumbent will communicate with, and provide support to, members of a unique rewards-based wellness program with more than 100,000 members in the US. Incumbent will help members succeed with client�s wellness products and services by resolving issues with client website, passwords, devices, and connections. In addition to solving member problems, incumbent must deliver a superior service experience by being articulate, friendly, and positive over the phone and via email.

Requirements:
Excellent communication skills, verbal and written, as half of customer communication occurs via email. Excellent spelling and grammar required.

Exhibit poise under pressure.

Work as part of a team. Share knowledge.

Be dependable. Unexcused absences/tardiness cannot be tolerated.

This is a semi- technical position; some familiarity with WWW and PCs is required.

Attention to detail. Focus.

Touch-typing.

Positive attitude. Ability to encourage and motivate.

High school education or equivalent.

Computer Repair Tech (Dedham)

2009-12-08T16:06:42-05:00

local computer repair shop looking for part time help. must know how to remove viruses. must be a people person. please email resume, skills & days/times available to work. thanks for looking & have a great day.

Sales Engineer Opening for Prospering Network Security Firm (Copley Square)

2009-12-08T15:09:13-05:00

As one of the fastest growing software companies in North America (2,459% growth in the last five years), we're not only looking for the best and the brightest, but the most innovative and passionate people to join our team.
Rapid7 is the leading provider of unified vulnerability management solutions. Rapid7 NeXpose helps organizations to improve their security posture by providing actionable insights into the real threats from vulnerabilities across their entire IT infrastructure. More than 400 organizations such as Black & Decker, Trader Joe's, Florida State University, the New York Times, and the City of Philadelphia, continually rely on Rapid7 products and services to mitigate risk and remain compliant.
Rapid7 has been recognized with numerous industry accolades including the "Red Herring 100 Award", Info Security Products Guide "Tomorrow's Technology Today Award" Network Products Guide "Best Products and Services Award", Info Security Products Guide "Global Product Excellence Customer Trust Award", and a SC Magazine "Award Winner". Backed by Bain Capital, the Company is headquartered in Boston, Mass.
Position Overview
Rapid7, the leading provider of enterprise vulnerability management seeks a Sales Engineer with an outgoing personality, the ability to work well in a team environment and the motivation to hit the ground running.

Responsibilities
� Become a product expert with our proprietary software solution
� Support prospects through product evaluation process
� Design solutions for enterprise deployments
� Act as the primary liaison between sales, support and development
� Regularly research and report on open client issues
� Identify and create content for inclusion in the online Knowledge Base
� Ability to critically analyze and troubleshoot software and network issues
� Write technical documentation including RFP responses
� Conduct periodic technical training in-house

Required Skills and Experience
� 5-7 years of relevant work experience
� Bachelor�s degree in Computer Science or related field
� Technical certifications (CISSP, CEH)
� Consultative style for creating solutions technical challenges
� Ability to use API to create custom solutions and technology integration
� Self motivated, eager to learn, attentive to detail
� Superior communication and organizational skills
� Ability to learn new skills on the job
� Ability to conduct in depth investigation and troubleshooting
� Exceptional time management and prioritization abilities
� Ability to work well both independently with minimal supervision and as a member of a team

Technical Skills
� Experience with Vulnerability Management and Penetration Testing
� Windows Server 2000/2003, Linux administration and installation
� IDS/IPS, AV, NAC, SIM/SIEM
� Scripting (Perl, Python, Ruby)
� RDBM (MySQL, SQL Server, Oracle)
� Java and web technologies such as HTML, JavaScript, and XML
� LAN, WAN, routers, switches, firewalls and proxy servers

QC Final Inspection-1St Shift (N. ANDOVER, MA)

2009-12-08T15:03:34-05:00

Position is a full time position in production. Final Inspection . Final Inspection of all parts ensuring the parts meet customer requirements using visual inspection, adhesion testing, thickness testing. Prior QC - Final Inspection experience helpful. Ensure customer specs are met by fulfilling customer process expectations through strict conformance to quality procedures and protocol.

Ideal candidate:

Hours of work will be Monday Through Friday 2:00 p.m. to 10:30 p.m.

Technical experience prior inspection experience in a manufacturing environment. Quick learner, self-starter, service-oriented.

Will be working closely with the Production personnel to ensure timely completion of all production orders.

Quality Control Clerk - 1st Shift (Norwood, MA)

2009-12-08T11:58:16-05:00

The Quality Control Clerk is responsible for performing audits and identifying errors in completed documents. In addition Quality Control Clerk is responsible for documenting and reporting findings.

PRINCIPLE ACCOUNTABILITIES include the following. In this position, either directly or through others, the incumbent will:
� Conduct audits on production work, based on client requirements.
� Review, verify, and document audit errors reported by client.
� Log reported/identified errors and required supporting information into audit database.
� Create and communicate necessary quality reports for company, client, and contractor purposes
� Participate in/contribute to quality performance reviews or discussions with client.
� Provide assistance to production staff (in-house or contractor), as needed, regarding rules and procedures.
� May assist with training of production staff.
� Maintain understanding of current process requirements, rules, and procedures.
� Maintain a record of completed work.
� Maintain confidentiality and security of client information per client guidelines.
� Maintain levels of productivity and quality based on department standards.

Additional responsibilities and duties may be assigned.

KNOWLEDGE/EXPERIENCE/SKILLS: Minimal requirements for education, knowledge and experience:
� High school Diploma or GED.
� 1 - 3 years production experience preferred.
� Type a minimum of 10,000 alpha numeric and 10-key strokes per hour (KSPH) at a 98% accuracy or better.
� Good communication skills
� Ability to work independently in a team environment.
� Ability to use personal computer.
� Detail-oriented.
� Good time management skills.

PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS: This position requires the ability to perform the essential duties and responsibilities in the following environment:
� Work schedule generally consists of 40 hours per week, which may include on-call status, evenings, and/or weekends.
� May be required to spend long periods of time sitting with close visual acuity to personal computer.
� High levels of repetitive motion on a daily basis.
� Ability to lift 20 - 50 pound containers.

This position description has been prepared to assist in defining job responsibilities, physical demands, working conditions and skills needed. It is not intended as a complete list of job duties, responsibilities and/or essential functions. This description is not intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under their supervision. SOURCECORP retains and reserves any or all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.

WANTED!!!!!! (310 A Main St. Everett, MA 02149.)

2009-12-08T11:25:33-05:00

WANTED!!!!!!!!!!

A PEST CONTROL TECHNICIAN, WITH THE MINIMUN
OF 2 YEARS IN THE FIELD OF EXTERMINATION AND PESTICIDE APPLICATION.
MUST ALSO HAVE THE CERTIFICATE ( BE LICENSED FOR THE
USE OF PESTICIDES AND EXTERMINATION). IF NOT ABLE TO WORK FULL-TIME
ALSO OPENING'S FOR A PART-TIME POSITION FOR TECH'S WITH THE SAME 2YEARS
EXPERIENCE, ( CERTIFIED AND LICENSED). ALSO OPENING'S FOR A SALES TECH. POSITION.
MUST ALSO BE CERTIFIED AND LICENSED.

PLEASE CONTACT:
(917) 553-5418 OR
1(800) 301-4661.
TVF PEST CONTROL, INC.
310 A MAIN ST.
EVERETT, MA 02149

Technical Support Engineer (Boston)

2009-12-08T10:42:08-05:00

Great opportunity to join a growing company right in the heart of Boston. We are looking for someone with 2-3 years of experience with strong customer facing and communication skills to join us as our technical support engineer.

Responsibilities include:
- Providing technical support to customers regarding our software and hardware products
- Occasional travel to customer sites (local to Boston) to assist in on-site tech support
- Log and track customer support and follow up
- Assist in software development testing

Requirements:
- AS in CS or equivalent
- experience troubleshooting, installing and configuring Windows XP
- Experience with system administration on the Windows Platform
- Networking experience in Windows including backups, domain administration, etc.
- Experience configuring PC hardware
- Knowledge of Linux and SQL

Copier Service Technician (Norwood)

2009-12-08T08:38:35-05:00

Copier Service Technician
________________________________________
Position summary:
The copier service technician provides customer service by maintaining, servicing and repairing office equipment at customer locations within the assigned territory.
Position responsibilities:
� Set up and prepare new copier/fax/printers/scanner equipment for install.
� This position is responsible for on-site repair and maintenance of copier/fax/printers/scanner equipment.
� Refurbish used equipment, which includes cleaning and repairing.
� Provide outstanding support by meeting customers needs in a courteous and timely manner.
Requirements:
� Candidates will possess a high school diploma or equivalent.
� Candidates with 2 or more years of copier/printer repair experience are preferred.
� Excellent customer service and trouble shooting skills are essential.
� Strong technical and mechanical ability, outstanding communication skills are essential.
Benefits:
* continuing education
* medical
* mileage reimbursement
* opportunity for advancement
* team oriented work environment

Case Analyst (Norwood)

2009-12-07T17:37:00-05:00

Recommind, Inc. is a fast growing software company that develops revolutionary enterprise search and categorization technology. We are the leading provider of enterprise search, knowledge management, and eDiscovery solutions. Top law firms and Fortune 500 customers like Bayer, BMW, Cleary Gottlieb, DLA Piper, Novartis, Pfizer, Simmons & Simmons, Staples and Shearman & Sterling rely on Recommind�s products to quickly and accurately search, organize, and review their critical documents and matters. We offer a competitive salary, and benefits package including health, dental, 401K, and vacation days.

Position Summary:
The Case Analyst is responsible for telephone, email, and onsite support for hosted and licensed clients of Recommind�s Axcelerate and Insite eDiscovery software suite. The hosting administrator will have the opportunity to utilize technical and customer service, skills to solve a variety of challenging and unique problems. This is not a call center position.

Responsibilities include:
� Interaction with attorneys, paralegals, vendors, and corporations in large scale litigation preparation
� Assessing situations to maintain maximum client uptime
� Solving a wide array of technical and workflow issues
� Assessing client needs to effectively design custom workflow in the Axcelerate eDiscovery software suite
� Assisting with training of new users
� Utilizing software and scripting skills to design custom solutions
� Communicating between Recommind departments
� Learning new skills independently to effectively solve problems

Skills and Experience Required:
� Must have a client-centric, professional manner
� Must have strong communication skills
� Desire to be part of an exciting, rapidly-growing organization
� Ability to work alone or cooperatively as part of a team
� Ability to work effectively under pressure to meet client deadlines
� Flexibility to work extended hours on a shortened work week
� Previous experience working with clients on business solutions a plus
� Familiarity with litigation support processes and litigation support software (iCONECT, Concordance, Summation, Relativity, ZANTAZ Introspect, Axcelerate) a plus
� Programming/Scripting (Ruby, Perl, Java) knowledge a plus

Education:
� BA/BS degree required

Case Analyst (Norwood)

2009-12-07T17:33:43-05:00

Part time Computer Network Technician (Marl/Fram/Westborough)

2009-12-07T15:15:22-05:00

Description

� CMIT Solutions of Central Metro-West is the premier IT services franchise in the US. Our goal is to be the preferred IT business partner of small to medium sized businesses by providing a range of services and solutions � from training, installation, system maintenance and support to disaster recovery.

Position: FLEXIBLE PART-TIME COMPUTER NETWORK TECHNICIAN

CMIT Solutions is currently seeking knowledgeable Computer Network Technicians to help us support and develop client/partners in the Framingham, Marlboro, Southborough, Westborough area.

Responsibilities will be to assess client/partner environments, support, design, install, troubleshoot and maintain client/partner networks and computers.

Requirements

Experience
� A self-starter with proven computer and networking capabilities
� 3-5 years designing, supporting and maintaining client/partner networks
� Strong knowledge of PCs and networking
� Strong knowledge of wired and wireless networks
� Experience using Microsoft Office

Desired Qualities
� Positive high energy
� Ethics-driven with extreme client/partner focus
� Ability to take initiative and manage time effectively
� Integrity
� Team spirit
� Strong desire and passion to excel
� Punctuality is essential

Required Skills
� Excellent people skills.
� Good verbal and written communication skills.
� Excellent trouble-shooting skills
� Ability to project a positive service attitude.
� Ability to develop rapport and present and promote products and services to potential clients/partners

Certifications
Ideal candidates will have one or more of the following certifications:
� MCSE
� A+
� CNE

CMIT Solutions requires that all Computer Network Technicians pass the necessary CMIT Solutions certifications.

Computer Network Technicians are required to read and understand all company marketing and promotional materials as they relate to the sales of the company's services and products.

THIS IS A PART-TIME POSITION.

Please send resumes via email link

Senior Technical Support Analyst, Financial services (Boston)

2009-12-07T14:36:21-05:00

This is a great opportunity to join a well established and growing Boston based financial services firm. I have been working with this client for years and people really seem to love it here, great people, growth potential and low turnover. If you are interested in being considered, send your resume ASAP!

Senior Technical Support Analyst

In this role you will provide a high level of customer support in all aspects of desktop support, to include PC hardware and software, LANs, Blackberrys and printers. Ensure that support is provided in a professional, friendly manner, with an emphasis on urgent response. Conduct advanced network administration duties to include working with Active Directory and Exchange Admin Tools. Provide technical guidance as necessary to IT management in areas of specific expertise. Act as team lead on small to medium-sized projects. Evaluate new hardware and software technology and make recommendations as appropriate. Train members of the staff. Provide phone support as necessary.

Major Responsibilities:
� Install and configure new PCs, laptops, BlackBerries and peripherals.
� Perform network administration duties to include using active directory, Microsoft operating systems and Exchange Admin tools.
� Perform project management tasks on small to medium projects.
� Research and test new technology.
� Troubleshoot and solve calls on the phone, remote connection and at the caller�s desk.
� Assign and escalate calls as appropriate.
� Document problems and their solutions.
� Train users on basic tasks.
� Assist Audio Visual and Video Conference setup.
� Maintain PC and Laptop Images utilizing Altiris.

Experience/Skills Required:
� 3-5 years in a desktop support or help desk role with experience with Microsoft operating systems and desktop suite of applications.
� Strong familiarity with PC hardware and software.
� Strong interpersonal skills and a proven ability to work well in a fast-paced environment with other members of a team.
� Effective oral and written communication skills.

Experience/Skills Preferred:
� Bachelor's degree.
� Should have in-depth knowledge of Microsoft Operating Systems.
� Microsoft Certified Professional.
� Microsoft Certified Systems Engineer is a plus.

HelpDesk Associate (MCP Required) to 44k (Needham)

2009-12-07T13:33:12-05:00

Our client is looking for an experienced help desk candidate to help out with clients, internal issues as well as remote users. Experience and a Microsoft Certification is required.

Duties and Responsibilities:

Provide technical / desktop support to 70 PC users in multiple locations
Help desk, troubleshooting, remote support for Windows XP and Windows Vista machines
Assist the IT Manager in all IT operations
Manage user and mail accounts in Active Directory/Exchange 2007
Actively participate in the design and development of new processes

--------------------------------------------------------------------------------

Requirements

Bachelor's degree in a related field
One to two years of technical and desktop IT support experience
Microsoft Certified Professional (MCP) certification minimum
Basic Active Directory experience
Exposure to Windows 2003, Windows 2008, Exchange 2007
Strong customer support skills - the basis for this position
Strong communication skills - must provide honest, direct feedback
Excellent verbal and written communication skills
Must have the ability to meet deadlines, prioritize appropriately, cope well with change, and maintain composure under pressure
Be accountable for results, approach obstacles proactively, and look for ways to resolve problems and issues

Applications/Support Engineer (Stoughton, MA)

2009-12-07T13:11:27-05:00

Application/Support Engineer

For over 20 years, CSMi has been a leading provider of performance measuring and tracking products for the Physical Therapy and Athletic Training markets. We seek a junior Engineer with 0-3 years experience to join our Technical Support team.

The qualified candidate will be responsible for:
� Providing end-user support for customers� and field technicians� questions and issues regarding product installations, everyday use, and configuration
� Installation of hardware and software updates PCs, laptops, and Mobile Devices
� Tracking all customer communication, service activities and non-conforming material reports via our ISO system
� Providing support to engineering for new product development, product testing and manufacturing
� Creating and maintaining FAQ�s, service documents and user manuals
� Providing in-house IT support for CSMi servers and PC�s

Minimum Requirements:
� Installation and maintenance of the Windows XP and Vista operating systems
� Solid electrical knowledge (AC Drives, DC Power Supplies, Transformers, Relays, Fuses, etc�)
� The ability to read electrical schematics
� VB6, and/or another modern programming language

Experience with the Following a Plus:
� Compliance Testing (CE, UL, etc�)
� AutoCAD
� Simple webpage development (HTML, Dreamweaver, FTP, etc�)

This is a full-time position with standard hours M-F. Compensation is commensurate with skills and experience. Benefits includes medical insurance and a 401(k) plan. Success in this position leads to a career path of increasing technical training and responsibilities.

Please e-mail your resume to: jobs@csmisolutions.com

Relocation will not be considered.

Technical Support Representative (2612) (Ipswich, MA)

2009-12-07T10:53:37-05:00

EBSCO Publishing is entering its third decade as a leading provider of reference databases for students, library patrons, doctors, nurses, business people and researchers around the world. This is an exciting time for EBSCO. We are a thriving company, on the cutting-edge technologically, and currently expanding our customer base, physical campus, and most importantly, our talented workforce. We believe that people are our strength and appreciate your interest in EBSCO Publishing. EP�s Customer Service department is currently seeking a Technical Support Representative.

The Technical Support Representative will be responsible for answering customers� questions and resolving concerns in a timely and efficient manner (within 24 hours whenever possible) via telephone and e-mail channels. Must advocate on behalf of target customers for issues, enhancements and defects. Ensure all customer communication and activities are logged. Follow up with customers on issues, enhancements and defects. Also, follow up with customers as necessary to ensure their issues have been resolved. Generate FAQs for our customers knowledge base. Understand products serviced and systems used.

1-2 years experience supporting customers using Web-based services preferred. Excellent verbal and written communication skills are required. Must understand the technical environment (Internet, Web-based services, etc.) Evening and weekend shifts are required. Must be comfortable with operating a personal computer on average for 7+ hours a day.

Apply online at http://careers.ebscohost.com

EOE M/F/H/V

IT Support Specialist (So Boston)

2009-12-07T10:06:01-05:00

IT Support Specialist
We are looking for an IT Support Specialist to join our team in South Boston. This open role is due to growth within the organization!

The role is a dynamic combination of desktop support and network support functions. Reporting to the Director of IT, this position joins a small team responsible for a large organization. At least 3 years of corporate experience in a technical support capacity is required for consideration in this position.

Duties will include:
- Supporting 100+ end users and 60+ remote users in daily troubleshooting
- Hardware and software updates and upgrades for both PCs and laptops
- Windows Mobile and cell phone configuration and troubleshooting
- Active Directory user management (adds, edits, permissions, etc.)
- Upgrade of network connections, messaging and applications
- Re-imaging and configuration of Windows 2003 laptops to Windows Vista
- Setting up A/V equipment for meetings and presentations
- Assisting in maintaining and troubleshooting of WAN
- Identifying, researching, and resolving technical problems
- Logging and tracking calls using Sharepoint system and follow-up for routine user problems
- Maintaining database of inventory of workstations, hardware and software
-Video Surveillance monitoring and troubleshooting
Requirements For this role:
- At least 3 years of corporate technical support experience
- At least 1 year of network support/assistance
- Strong understanding of Active Directory user functions
- Strong understanding of Windows applications and MS Office Suite 2003 / 2007
- Experience migrating and/or updating PCs and/or laptop for network configuration
- Knowledge of antivirus software, automation and diagnostic software

Help Desk Associate (Boston)

2009-12-07T09:49:07-05:00

Help Desk Associate (Boston)
We are currently looking for a Help Desk Level I candidate to join a growing IT team at a healthcare organization in the Boston area.

This position provides telephone and email troubleshooting and support for software and hardware. 70% of the support is via the telephone while 30% will be via email correspondence. This position includes a high volume of inbound telephone calls. Experience working in a customer support center or high volume help desk position is preferred.

Required skills: strong verbal and written communication skills, excellent customer service skills, a positive attitude, a strong problem-solving ability, and the ability to work independently.

At least 1 year of help desk/technical troubleshooting experience is required.

This position is an excellent opportunity for someone looking to growth within an organization and move forward within a dynamic IT department.

Please submit resume to jsalerno@psgstaffing.com.

All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the areas largest staffing firms, we helped almost 5,000 people find jobs last year so chances are good that we can help you too.

Sr. Desktop Support Specialist

2009-12-07T09:27:52-05:00

Our client is currently looking to hire a mid-level desktop support professional with a strong motivation to learn and eager to join a team oriented environment. This local educational non profit is a dynamic organization that looks for individuals who are career-motivated, self-driven, eager, professional and hard working. This is a perfect environment for someone who has a strong work ethic and values building strong relationships with co-workers.

This position joins a team of 10 others in the IT Operations Department, reporting to an IT Director with over 15 years of varied technical experience. In addition to learning new technical skills, this position offers tremendous potential for career growth and one-on-one weekly development meetings with the director. This is a great opportunity for someone who likes to take initiative and is looking for professional growth in network or systems management. Individuals whom are looking to continue hands-on desktop work while taking on additional network support responsibilities are strongly encouraged to apply.

- Installation and deployment of 300 wireless laptops
- Desktop migration from Windows XP to Vista
- Software and hardware upgrades, installs and configuration to wireless laptops and PCs
- VPN management
- Creation/maintenance/editing of user accounts (i.e. permissions, security, group policies)
- Troubleshooting MS Office and Outlook issues
- On-site troubleshooting for end users - connectivity and passwords

Qualifications include:
- At least 3 yrs professional desktop experience
- Windows 2000/2003/XP experience required
- Norton Ghost
- Vista experience preferred
- Knowledge of Server 2003 helpful
- Strong MS Office and Outlook knowledge
- Strong communication and customer service skills
- Associates Degree in Computer Science or related field required
- Bachelors Degree in Computer Science or related field preferred

Please submit resume to kfruggiero@psgstaffing.com.

All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we helped almost 5,000 people find jobs this year so chances are good that we can help you too

IT support partners (Boston and surrounding areas)

2009-12-07T01:29:51-05:00

We are looking for IT companies in the Boston area to partner with to offer our Remote Data Backups service to their clients and to provide onsite support for our current clients when the need arises in your local area.

Our partner program is well established and includes everything you need to promote the service. Everything is branded with your logo and contact info and is very customizable. We pay 20-40% on re-occurring commissions every month and you can either manage the clients yourself or we can for you. All the information about how our partner program works and how to get started can be found on our website www.RemoteDataBackups.com.

Remote Data Backups, Inc. has been providing business class online backups for over 10 years and we have thousands of clients all over the U.S. that also often need onsite technical support when they use our backup service. Typically this is when they have experienced a hardware failure and they need to get up and online before they can recover their data through our software. We send these clients directly to our partners.

Production Technician Needed - only apply if qualified (Allston, MA)

2009-12-06T19:06:23-05:00

A growing company needs a Production Technician to join our Allston, MA team. We are a manufacturer of high-end servers used in the digital video production industry. These are robust, multi-Terabyte servers that are installed worldwide by reality TV shows, broadcast news and TV stations, Hollywood studios, universities and other schools, sports teams -- any installation where teams of video editors work with many hours of digital footage.

The server is a Linux-based operating system, RAID-5 storage, uses Western Digital SATA drives, 3-ware RAID controllers and Supermicro motherboards, and we offer both Gig-E and 10G. Will train on the product features and proprietary build specs.

To qualify as Production Technician you must be able to:
* Receive and review Quality Control reports from factory for each server and vet the results (read/write speeds, bonnie + test results), and be comfortable working with the factory to appropriately approve/deny the readiness of each server according to company guidelines
* Physically receive each server from factory, unpack, put it up on the bench and power it up for final QC bench check -- this means prep each server according to customer's order using a process/checklist.This is the final check before it goes out to the customer, and depending on how "finished" the server arrived from the factory, and what the customer ordered, this part of the Production Specialist's job can take anywhere from ten minutes or several hours. You may have to:
* Build, rebuld, partition or troubleshoot RAID (RAID 5, anywhere from 4T to 96T solutions)
* Run installation or upgrade scripts
* Program a licensed USB dongle
* Install or update OS software on the server
* Update firmware on the SATA drives
* Install or swap out Gig E or 10G network cards
* Add a second "mirrored" OS drive
* Test motherboards
* Install or swap all internal components including RAM, fans, OS drive, CPU etc
* Burn and label CDs and DVDs with utilities and images
* Take ownership of the spare parts

Only when the production specialist blesses it does each server become ready-to-ship. We're a small office, so packing the server into its box and labeling for shipping may even be required -- we all wear numerous hats cheerfully. Again, please only reply if you can cheerfully do all of those tasks. There's only minimal time for training. If you don't know the difference between a server an a JBOD, do not apply. If you don't know the difference between Gig E and 10G, do not apply. If you can't peer into a server and tell the difference between SATA and IDE drives, do not apply. We need a good, smart, hardware guru willing to become a vital part of our small team. Decent salary and health benefits, preferred shift is 11am to 7pm.

No phone calls, NO RECRUITERS.

television / monitor repair tech (massachusetts)

2009-12-06T11:03:12-05:00

Wanted television / monitor repair technicians to join our company. We have been in business for more than 23 years provided electronic repair services throughout massachusetts. Candidate must have required knowledge of display repair. Must possess very good people skills, be trainable. I am looking for a superstar type.

Woopid Tutors - Video Tutorial Creators (Remote)

2009-12-05T13:39:25-05:00

What We Want
Woopid.com wants individuals who have a passion for technology. We want people who have an expertise and fascination about various aspects of technology, whether it be Adobe Photoshop, Google Earth, iPod, Windows Server 2003, Playstation 3, programming, or almost anything else in the tech spectrum (obscure or mainstream). Candidates will be involved in explanative script writing and tutorial production. For now, we�re looking for individuals to work from home, but more traditional employment is a possibility.

Who We Are
Woopid is a company that provides in-demand, direct tech help via the use of short, engaging video tutorials. Check us out at www.woopid.com. Browse around to see what kind of videos you�ll be creating.

What We Pay
We�ll pay you now for the videos and content you produce. In addition, when a video you make sells on Woopid, you�ll receive a portion of that sale. Contact us for more details. There is also a contest in which the winner will win a Kindle.

What You�ll Do
We�ve developed a unique method for creating simple, attractive tutorials. It�s what we like to call, The Woopid Way (TWW). You�ll get all the tools you need to get from A-Z, including a support team to help you along the way.

Requirements:
- Motivated individuals who are able to examine how they use technology
- Ability to work on your own and stay focused
- Willingness to learn and put effort into a growing company
- Excellent communication skills - ability to write well
- Ability to effectively utilize either a PC or Mac
- If on a PC, TechSmith Camtasia Studio 6.0
- If on a Mac, TechSmith Camtasia Studio 1.0 (or a Windows system with Camtasia Studio 6.0)
- Access to a PC or Mac with high speed internet
- Basic video editing experience a plus

How to Apply:
Please send us an email telling us about your tech knowledge, what applications/concepts you think you may like to do (along with how proficient you feel you are), and what OS platform you are on, by replying to this posting through craigslist.

For our official work page, visit Work.Woopid.com
For a list of suggestions (but not limitations) to tutorialize: Suggestions

Technical Support Engineer (Brookline/Boston)

2009-12-04T17:18:50-05:00

Grandstream Networks have multiple opening for support engineers. We are a growing company with great potentials. These are full time jobs with full benefits. We have offices in Boston, Dallas, and Los Angeles.

The SDTS (Sustain Development Technical Support) Engineer Job Requirements:

Posses knowledge of TCP/IP such as DHCP/DNS/HTTP, routing protocols such as ARP/RIP.
Taken courses related to C/C++/JAVA, or script Perl/PHP/Shell in Linux/Unix with popular computer operating systems (UNIX, Windows).
Web application or web programming knowledge is a plus.
Understanding of real-time communication protocols such as RTP/RTCP and knowledge of VoIP protocols (e.g., SIP) and network sniffing tools is desired.
Fluency in a foreign language is a plus.

New graduates with Bachelor Degree in Computer Science/Computer Network Engineering preferred.

The SDTS Engineer Job Description:

Work with our development engineers on analyzing the reported bugs and conduct functional test against interim bug fixes.
Work with our senior test and support engineers on test plan, test cases and test procedure, conduct test independently and generate test report and bug report in the lab or SOHO environments.
Maintain client server applications and develop new applications.
Sustain and support our company IT infrastructure such as IP PBX, SIP Proxy, Shipping and Customer Support System
Support major customer's inquiries regarding our product, and resolve their issues regarding our product, via email or phone calls.

IT Support & Data Entry- Now Hiring! (Cambridge, MA)

2009-12-04T17:07:27-05:00

IT/ Customer Service Support

Sedo.com � an innovative, dynamic and quick-paced Internet company with offices in Cambridge, Massachusetts, London, England and Cologne, Germany is hiring! Check us out! www.sedo.com

We�re looking for bright & motivated candidates to fill this unique opportunity which combines technical support with data entry and supporting our Security & Compliance team with tracking user behavior & trends through back-end systems. Recent college graduates and current students are welcome to apply for this unique opportunity.

Responsibilities:
� Trouble-shooting computer and network related problems
� Administer Windows Active Directory (user and group administration, group policies, software distribution)
� Install and support Windows XP & set up outlook
� Designing and instituting an office computer maintenance regimen
� Ensuring proper employee use of computer security software
� Maintaining the general health of office computers and IT equipment
� Data entry
� Organize and track spare hardware, look over licenses, procurement of IT equipment and document IT processes

Qualifications:
� Familiar with MS Windows operating systems
� Open Source software (ie. Mysql, DMS, ticket systems JIRA and Confluence)
� Basic understanding of VPN/RAS
� Basic understanding of servers
� Translate �IT� language into layman�s terms
� Linux/Mac
� VB Script, PHP, HTML
� Works well independently and in team environments
� Able to balance workloads, deal with the unexpected and meet deadlines
� Previous experience in customer service, IT and data entry

Interested candidates please contact our human resources department at jobs@sedo.com. Please include a resume and cover letter for immediate consideration.

Tech Support Engineer - Entry (Bedford, MA)

2009-12-04T15:21:59-05:00

Technical Support Engineer � Telecommunications

Empirix leads the market in innovation and expertise for IP communications management with an extensive set of products designed to test and monitor VoIP and IMS networks and voice applications.

We seek a junior Engineer with 0-3 years experience to join our Technical Support team and learn Empirix network monitoring systems - hardware and software used to monitor carrier TDM and VOIP systems. The qualified candidate will provide phone support - 1st level technical end-user support for customer�s and field technicians� questions and issues regarding product installations, everyday use, and configuration.

Success in this position leads to a career path in 3G and 4G carrier network infrastructure technical support and sales or deployments of Empirix products in Tier 1carriers.

This position is a full-time, entry level position with standard hours M-F schedule in the Service Assurance Business Unit � Service Provider Solutions, located in Bedford, MA.

Requirements
� Skill in supporting clients or technical support of IP networks or telecommunications.
� Good knowledge and/or project experience with telecommunications and/or networking equipment - knowledge, understanding, and practical application of technologies, protocols, and related standards including routers and switches, Ethernet, WAN, etc.
� Experience in VoIP a plus - working knowledge of one or more of the following VoIP protocols and their associated standards: SIP, H.323, MGCP, MEGACO, and MGCP�OR- a working knowledge of ISDN and SS7 protocols a plus.
� Proficient in Linux/Unix
� Demonstrated troubleshooting and technical problem solving of network protocols, and professional telephone presence is required
� BS in CIS, or Telecommunications, or Systems Engineering

Candidates must be authorized to work in USA without company sponsorship and currently reside within commuting distance of Bedford, MA

No agency submissions accepted

DO NOT REPLY TO THIS EMAIL - Submit resumes at: https://home.eease.com/recruit/?id=476523

About Empirix
Hammer Test Engine�, with more than 30 patents, is the acknowledged global standard for validating the quality of IP networks, systems and applications. Hammer test solutions simulate users and emulate devices interacting with IP applications. The Hammer carrier-class monitoring solutions provide complete visualization into real-time IP service quality in a network. Synthesizing a wide range of critical operations data for validating service quality from the subscriber�s perspective,

Technical Support Engineer-Lotus Domino Power Tools (Woburn)

2009-12-04T15:12:50-05:00

Are you a highly motivated, customer service-oriented individual? If so, join our Technical Support team and work with our customers to help them use our products to ease their IBM Domino Workflow, Data Integration and Administration needs. In this role we troubleshoot and diagnose customer issues in a collaborative team-based environment. If you are a creative, self-motivated, detail-oriented individual with excellent oral and written communication skills, this is the role for you!

We are not a Help Desk! We are a Technical Support team. This is a fantastic opportunity for someone with the right attitude to learn and succeed.

Required skills:
� 2+ years exposure to Lotus Domino Administration and Lotus Notes.
� Expert knowledge of Vista / Windows 2003 / Windows 2000/ Windows XP Pro

Desired Skills:
� Java, .NET, JavaScript, RDBMS and Unix
� Lotus Domino development (LotusScript) or Administration in Domino Version 6, Version 7 & Version 8
� Strong analytical and technical writing skills
� Ability to communicate effectively to both business and technical audiences
� Creativity in problem solving techniques, testing and implementation of recommendations
� Self-motivated, self-starter who enjoys working both independently and as a critical team player
� Exposure to Microsoft SharePoint a PLUS!

Axceler has an excellent benefits package including health, dental, vision and 401k.

Submit resumes in confidence to:
dev.resumes@axceler.com and indicate �Tech Support - LN� in the subject line.

Technical Support Engineer - SharePoint Administration Tools (Woburn)

2009-12-04T15:09:49-05:00

We are not a Help Desk! We are a Technical Support Engineering team. This is a fantastic opportunity for someone with the right attitude to learn and succeed. Our ControlPoint product has just won �2009� Editors� Best Award� in the Best SharePoint Product category by Windows IT Pro magazine. It�s a very exciting time at Axceler � come joint our team!

Join our Technical Support team and work with our customers to help them use our products to ease their Microsoft SharePoint administration needs. In this role we troubleshoot and diagnose customer issues in a collaborative team-based environment.

Required skills:
� 2+ years hands-on practical experience with Microsoft SharePoint Administration and MS SQL Server
� Expert knowledge of Windows 2003 / Office 2007 / WSS / MOSS

Desired Skills:
� Strong analytical and technical writing skills
� Ability to communicate effectively to both business and technical audiences
� Creativity in problem solving techniques, testing and implementation of recommendations
� Self-motivated, self-starter who enjoys working both independently and as a critical team player

Axceler has an excellent benefits package including health, dental, vision and 401k.

Please submit your resume in confidence to:
Email: dev.resumes@axceler.com and indicate �TS Engineer - SP� in the subject line.

HELP DESK SPECIALIST (BOSTON)

2009-12-04T08:10:28-05:00

Help Desk Support Specialist
Hours: 2:30 p.m. to 10:00 p.m.
Monday through Friday
The Help Desk Support Specialist provides the first level technical software and hardware support to all users of the Firm�s networked systems. We are seeking a TELEPHONE SUPPORT APPLICATIONS CANDIDATE with the following credentials (WE ARE NOT INTERESTED IN ANYONE WITH AN ENGINEERING BACKGROUND):

Responsibilities include, but are not limited to:
� Provide telephone support to all users of the Firm�s networked systems, with emphasis on Microsoft Word and other Office applications.
� Work closely with the Manager of Training and Support, Sr. Applications Analyst and other IT staff members when seeking answers to complex questions about user problems.
� Remain current with all network applications software/template/macro changes and enhancements.
� Occasional weekend coverage and some holiday shifts.

Required Experience:
� Extensive understanding of MS Office 2003.
� Proficient in the use of Microsoft Office applications. Certification a plus.
� Advanced knowledge and ability to troubleshoot Windows 2000/XP operating systems.
� Knowledge supporting Hummingbird DM/Docs Open and Deltaview.
� Experience with troubleshooting printers (both network and stand alone).
� Experience deploying and troubleshooting Blackberries.
� Knowledge of running and troubleshooting videoconferencing equipment.
� Minimum 2 years of Help Desk experience in a law firm or legal environment.
� Bachelor Degree, or equivalent experience.

Tech Support/Jr. Project Manager (Marlborough)

2009-12-03T17:52:01-05:00

ABOUT THE COMPANY:

GMI was founded in 1999 with one goal in mind: use state of the art technology to make global market research more efficient. Today, GMI provides research from over 200 countries and territories through a wide range of technology. Our company is the partner of choice for market research anywhere in the world. We have an entrepreneurial and spirited culture that rewards those who contribute to the company�s success. We currently have a great career opportunity for a key team member in our Marlborough, MA office.

RESPONSIBILITIES:

- Set up and redirect links to client surveys
- Troubleshoot software issues with clients
- Test survey questionnaires
- Create sample definitions within sampling software and send invites
- Ongoing project field work
- Escalation as appropriate with systems or technical issues
- Provide technical support for client software, lead conference calls with clients

QUALIFICATIONS:

- 1-3+ years of work experience, with proven ability to deal with clients/customers
- Must be computer savvy
- Programming skills a plus
- BA/BS in a related field
- Strong communication, strategic thinking, independent project management and leadership skills
- Ability to develop and maintain productive business relationships
- Competitive nature accompanied by strong teamwork ethic and passionate about satisfying clients
- High-energy with ability to work in a fast paced, dynamic and unstructured environment
- Excellent written and verbal communication skills, including ability to present to groups
- Ability to manage multiple clients and projects under tight deadlines essential
- Market research experience a plus

TO APPLY PLEASE VISIT https://home.eease.com/recruit/?id=479638

TO LEARN MORE GO TO: www.gmi-mr.com

Desktop / PC Technician (Boston, MA)

2009-12-03T16:42:49-05:00

We're currently looking for 8-10 Desktop/PC Technicians for a large computer roll-out project:

Start date is immediate, candidate submittals must have the following experience:

* Technical Desktop support experience in a complex IT environment
* Working knowledge of Mac or Windows environments with intermediate technical support skills in at least one of the two platforms
* 1 year of experience delivering customer service either in person or over the phone
* Physically able to lift 40 lbs on a regular daily basis; Physically able to carry equipment up and down stairs.
* Experience on projects with similar work: deploying standard desktops or printers to hundreds or thousands of users across an organization
* Experience imaging both Mac or Windows desktops and laptops
* Demonstrated detail-orientation with ability to follow documented checklist of procedures
* Experience with LANDesk highly preferred
* Experience installing and configuring software packages in the context of a large-scale desktop deployment
* Experience working with ticketing systems (e.g. Remedy) to track work
* Experience working with asset tracking systems to manage desktop inventory
* Knowledge of system migration utilities (Windows or Mac) is advantageous
* Ability to demonstrate a professional demeanor with well developed interpersonal, communication, customer service, and teamwork skills

If interested, please send your resume and Word format and forward your availability to speak with one of our recruiters.

HELP DESK ANALYST

2009-12-03T14:45:44-05:00

We are currently looking to fill a Helpdesk Analyst role for a small consulting company in the N Shore area. The role is primarily responsible for supporting and maintaining desktop & mobile hardware, printers, software and user functionality for the organization on a day to day basis.

Duties and Responsibilities:
- Troubleshoots software, hardware and basic network connectivity problems.
- Provides resolutions to end users in a timely manner.
- Makes recommendations regarding upgrades in equipment and/or software to ensure that the systems are running smoothly.
- Participation in hardware and software review.
- Licensing of applications as well as researching new ways to assist users in working efficiently.
- Manages Helpdesk ticketing system.
- Troubleshooting and problem-solving skills are essentials in this role.
- Installs new software and hardware.

Qualifications:
- A Bachelor's degree is preferred.
- A+ certification is preferred.
- At least 3-4 years of Desktop Support experience, as well as experience with Windows 2000 & XP, MS Office, Printers, and Laptops.

Candidates must have a technical background, excellent communication and customer service skills. The ability to work in a team environment and work towards deadlines is required in this role. Someone who is self-motivated and committed to daily duties.

If interested, please submit resume to kfruggiero@psgstaffing.com.

All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we helped almost 5,000 people find jobs last year so chances are good that we can help you too.

Experienced Help Desk Technician (N.Andover, MA)

2009-12-03T12:09:35-05:00

Seeking highly qualified and motivated Help Desk Technician to provide remote support for all clients. Must have proficient knowledge to troubleshoot MS Applications/MS Operating Systems/ Hardware/Networking issues through resolution or escalate as appropriate using diagnostic skills, knowledge management and ticket tracking tools. (i.e. MS CRM and SysAid).
This position is expected to work in the office, performing support remotely, however, may be expected to provide 10-15% on-site support, depending on company needs. The ideal candidate should be able to work independently with limited supervision. Must be adaptable, flexible and team spirited.
Technical experience required
� MS Operating Systems and MS Applications
� Proficient in back-up procedures
� Networking/Hardware/Software support
� Active Directory � fundamental understanding for providing user access support

Education - Advanced degree or certificate in Computer Science or Information Technology field of study. MS Certification a plus.
Valid driver�s license required.

Help Desk Representatives (Danvers)

2009-12-03T10:43:12-05:00

Wireless Analytics LLC is a rapidly growing provider of wireless telecom expense management services for mid- to large-sized companies. Our services dramatically reduce mobile communication costs and significantly improve support to wireless users within our client�s companies.
Due to our continuing growth, we are looking for a customer-centric individual to join our team. At Wireless Analytics, we pride ourselves on attracting the best and brightest employees that the telecommunication industry has to offer.

We are currently seeking Help Desk Representatives to join our team. The successful candidate will receive and act upon customer wireless inquiries submitted by phone or email. You will manage the life-cycle of each inquiry you receive and act as a liaison between our clients and their approved wireless carriers until the appropriate resolution is obtained. All inquiries are tracked through our internal Help Desk application. Additional duties will include spreadsheet analysis and administrative support.

Requirements:

- 1-2 years of customer service experience required
- Background in wireless telecom preferred (knowledge of Sprint a big plus)
- Knowledge of Microsoft Office applications (Outlook, Word, Excel, Access)
- Interest in, and knowledge of, wireless phones, gadgets, high tech and electronics a plus
- Experience in a call-center environment
- Strong problem-solving and investigative skills
- Able to work both independently and in a team environment
- Strong attention to detail, excellent organizational skills and ability to multi-task
- Strong verbal and written communication skills
- Willingness to learn new things and grow your skills
- Sense of humor is mandatory

In exchange you will receive:

- A rewarding career that is never dull
- A pleasant, comfortable, modern office
- A fun, friendly and relaxed environment
- A competitive compensation package including salary, bonus, health, dental, 401k, 2 weeks paid vacation and personal time

To learn more about Wireless Analytics, LLC please go to www.wirelessanalytics.com

To apply, please submit resume and cover letter, with salary requirements to careers@wirelessanalytics.com. You are also welcome to call our HR department at (978) 762-0900 ext 126 & leave a detailed message with salary requirements.

Help Desk/Network Engineer (IT Consulting) (Downtown)

2009-12-03T10:09:26-05:00

Welsh Consulting, located in Boston, MA, is an IT consulting firm providing IT strategy, support and project-related services to small and growing businesses in the greater Boston area. We provide our employees with a rich array of resources and experiences to expand their technical knowledge and encourage professional growth. At Welsh Consulting we value, encourage and reward initiative, teamwork and the desire to learn.
We currently have an opportunity for a technical position to provide both remote and onsite support to serve our growing client base. This role incorporates help desk functions as well as network administration. The candidate to fill this position will be challenged on a daily basis working in an energetic, fast moving, collaborative, demanding and results-oriented work environment.

Technical Experience/Skills Required:
� Strong troubleshooting skills
� Experience providing desktop support to non-technical users of Microsoft Office and other business applications
� Experience troubleshooting and supporting LANs, WLANs and WANs
� Experience working with the following network protocols - TCP/IP, DNS, DHCP, etc.
� Experience working with Windows XP/Vista and Windows Server 2003/2008
� Experience providing support for handheld devices including BlackBerry, Palm/Windows Mobile , Apple and Android
� Experience providing support for networked printers
� Exceptional interpersonal skills and the ability to represent Welsh Consulting in a professional manner
� Exceptional communication and organizational skills
� Bachelor�s degree

Technical Experience/Skills Desired:
� Experience working with Exchange Server 2003/2007, SQL Server 2000/2005
� Experience working with backup software, firewalls, routers, switches, etc.
� Experience working with virtualization and shared storage solutions
� Strong troubleshooting and project management/task management skills
� Microsoft and Cisco certifications
� Experience implementing and maintaining LANs, WLANs and WANs in a business environment

Description of the Role:
� Answer calls from clients and troubleshoot issues remotely, with and without the use of remote access tools
� Resolve network and desktop issues in a timely fashion to ensure that clients are able to conduct their business without interruption
� Monitor remote systems through console to ensure uptime and proper functionality
� Monitor antivirus and Windows updates
� Run reports to provide client network status
� Check client backups
� Coordinate with client�s other technology providers (ISP, phone vendor, software vendors, etc) to resolve technical issues that may arise
� Participate in technical meetings and R&D efforts
� Assist with projects when applicable
� Participate in emergency phone rotation
� Conduct weekly network maintenance (where applicable)
� Interact and develop rapport with client personnel

Compensation is commensurate with skills and experience. Our benefits package includes medical and dental insurance, a generous pension and 401K plan, paid training classes and fully-paid MBTA/Commuter Rail Pass.

Please email your resume to: consultant@welsh.com

Relocation will not be considered.
No telephone calls, please.

Computer Support Tech (Braintree)

2009-12-03T08:54:13-05:00

Provide remote and on-site computer support to businesses: installing, configuring and troubleshooting desktops AND servers, software and other equipment. Candidates should have strong verbal skills, the ability to work face-to-face with clients and strong troubleshooting skills (especially with Windows XP/Vista clients, Windows 2K/2K3/SBS servers and networking).

Position will require travel to client locations so reliable transportation is a requirement. Experiences with Kaseya and Connectwise are strong pluses. MCPs are encouraged to apply. Minimum 4 years of support experience.

MRI Field Service Engineer

2009-12-02T15:06:34-05:00

Shields Health Care Group is an independent, New England-based medical service provider with a national reputation for blending exceptional customer service with superior technology. Patients, partners and colleagues define our 25 years of quality diagnostic services as a true mark of successful teamwork. Known for our advanced diagnostic imaging, we are a sought after provider � not only because of our technology but also because of our teamwork and tremendous opportunities for professional growth. If you desire to be part of a winning team we encourage you to explore opportunities available at Shields Health Care.

We are currently seeking an experienced GE MRI Field Service Engineer to join our winning team!
The qualified candiate must have a minimum of 2 years of GE Field Service Engineer experience. The candidate will be responsible for maintaining, troubleshooting, installing and modifying the GE MRI systems throughout the Shields network.

We reward our staff with comprehensive benefits that include medical, dental insurance, 401(k), wellness programs and much more! When forwarding your resume please reference Job Code: FSE.

Shields Health Care is the official MRI provider of the Champion Boston Celtics, the Boston Bruins, the New England Revolution and the New England Patriots

IT Support / Engineer (Boston)

2009-12-02T14:54:25-05:00

PC & Network Engineer (CR227)

Well-rounded PC & Network Troubleshooter with
excellent customer service skills

This is a full time opportunity

We're growing again and we're looking for another member to join our team.

We're looking for a candidate with the following skills:

First level inbound telephone / desk-side support for basic IT issues
- general pc troubleshooting
- general network troubleshooting
- Microsoft Office 'how to' assistance
Create and manage technical support ticket escalations
Updating of technical documentation for customer installations
Creation and maintenance of customer FAQs and self-help documentation
Daily Review & analysis of various job summary reports
Daily Maintenance and management of automated system monitoring alerts

We are looking for candidates with

a degree from a four-year college or university
a positive attitude and a passion for technology
excellent oral and written language skills
exceedingly friendly customer-service-oriented approach
effectively and exceedingly organized work style

Technical Must Have's:

at least two years of Windows XP setup, installation and troubleshooting experience in a real, live business environment.
Experience in setup and configuration of wireless networking equipment
Experience troubleshooting basic connectivity issues with PCs and networks
Experience with the usability of Microsoft Office 2003 and 2007 applications
Experience with Group Policies and how to setup / use / troubleshoot them
Solid understanding of routing and switching
Ability to diagnose / fix printing issues (toner / paper jams / etc.)
Basic AD account management skills & experience

Technical Nice-To-Have's:

Windows Server 2003 administrative experience
Use of other Enterprise-level Symantec endpoint protection products (SAV / SEP)
A+ Certifications (hardware, security, etc.)

Job Particulars:

You will be working full-time from 7:30am to 3:30pm with the occasional overtime as required
The hours are NOT flexible - if you cannot be in downtown Boston at 7:30am, reliably, every day, you do not need to apply.

How to Apply:

Send a resume along with salary requirement to the address above with Job Code: CR227 in the subject line - failure to include the job code will likely result in your resume being misplaced or inadvertently discarded.

Compensation / Benefits

Compensation: DOE
Benefits: 401(k) + Health Insurance

Information Technology Co-Op/Intern (Watertown)

2009-12-02T11:41:52-05:00

This internship begins Jan 2010 and ends June 2010
We are looking for individuals, who have strong organizational, technical, and communication skills and the ability to work in a goal oriented, team environment.

This full-time paid internship is an exciting opportunity for an Information Technology student to increase his/her knowledge of the operations and functions of a vibrant and fast growing company. This internship position will allow you to undertake challenging assignments that provide the opportunity for you to learn about new technologies; sharpen your skills and make significant contributions to the company.

Overall Job Summary

� Member of the Internal IT Support Staff
� Reports to the Manager of Information Technology
� Provides primarily application support and some hardware support to Molecular�s end user community as required.

Job Functions and Responsibilities

� Assists in the maintenance and administration of the following systems: Corporate web site, corporate Intranet, email, system backups, restores and archiving, Windows server administration
� Assists the IT group in support of all corporate internal applications
� Compiles and maintains application documentation for custom applications.
� Follows established guidelines to assure custom application quality and control (testing, versioning, etc.).
� Perform hardware/software upgrades installation and troubleshooting

Skill Competencies

� Ideal candidate will enjoy challenges in a fast paced, progressive environment.
� Excellent written and verbal communication and presentation skills.

Behavioral Competencies

� Written and Oral Communications
� Ownership and Accountability
� Teamwork � Promoting Quality
� Setting High Personal Standards
� Initiative

Requirements
� Knowledge of the following technologies: Windows 2000/2003, Linux/Unix, Active Directory, Exchange, DNS, Networking (TCP/IP), Apple Computers
� Be able to work in a team environment
� Be able to start his shift at the appropriate time.

Wanted: Electronics Repair Tech with Good Customer Service Skills! (Boston Commons)

2009-12-02T11:40:14-05:00

Repairs@CEX (we are not CEX we are a separate company) is looking for a part-time Electronics Repair Technician and customer service Guru. Prior experience in retail and or electronics/computer repair is a plus. Some skills in electronics and computers is a must. This is a demanding position in a fast paced environment that will require hard work and dedication.

Repairs@CEX repairs various mobile electronics, from computers to cellphones, iPods, Xbox's, etc. We are located in Downtown Crossing in Boston. This is a fast-paced work environment that requires both interaction with customers and conducting repairs simultaneously. We are willing to offer training in the electronics that we repair. While we offer flexible work scheduling, employee must be flexible to work weekends in addition to some weekdays (primarily Friday thru Monday at this time), from 10am to 7pm, or 11am to 8pm shifts, about 20 hours per week possibly more.. Hourly pay is 10-12 per hour BOA. Candidates must have a professional appearance and demeanor. Resumes with spelling errors, bad grammar, and without a cover letter are not considered.

Interviews to be held on Thursday 12/3.

Member Support Analyst (Dedham, MA)

2009-12-02T01:57:27-05:00

Hebrew SeniorLife (HSL) is a 100+-year-old organization dedicated to providing seniors with the highest quality of life through an integrated network of health care, research, housing and teaching programs in the Greater Boston area. It is the largest nonprofit provider of senior health care and housing in New England. Our mission is to honor our elders by respecting and promoting their independence, spiritual vigor, dignity and choice and by recognizing that they are a resource to be cherished. Our health-care network comprises Hebrew Rehabilitation Center, a long-term, sub-acute, and long-term medical acute care facility in Boston; three senior housing sites�Jack Satter House in Revere, Simon C. Fireman Community in Randolph, and Center Communities of Brookline; and Orchard Cove, a life-care community in Canton.

The Institute for Aging Research in Boston, affiliated with Harvard Medical School, is one of the most prestigious aging research facilities in the country. HSL�s NewBridge on the Charles, our premier multigenerational continuing care retirement community in Dedham, consists of 256 independent living units, 50 assisted living units, 41 memory support assisted living units, and a 268-bed Health Care Center, which offers long-term and sub-acute care. Hebrew SeniorLife also offers services to the community, including Adult Day Health programs and outpatient clinics in audiology, exercise, memory disorders, osteoporosis screening, and rehabilitation.

This position will provide Member and Help Desk support to Hebrew SeniorLife members.

Duties Include:
-Answer member support calls and opening service request tickets from member's calls.
-Provide technical support to members over the phone for Independent Living and Assisted Living, including assisting with the Health Center resident issues.
-Document the resolution process and monitor the member support email box and voice mail box
-Ensure that Help Desk database information is current, accurate and complete
-Monitor member support database for open tickets and follows up with residents on open/past due calls.
-Assist with technical support issues on members PCs, MACs, printers, phones and TVs
-Assist with the ongoing design and operations of the Information Technology Help Desk and Health Center as needed
-Perform other related duties as required/directed by supervisor.
-Coordinate with Outside vendor on TV installations and repairs for Members

Requirements: Must have excellent written and oral communication; customer services; and telephone skills. Must be able to interact with management, technical staff, and members. Must be proficient with Microsoft Windows and MAC operating systems. Must have experience with networked desktop and laptop Computers. Needs to be proficient configuring MAC Mail. Knowledge of how Yahoo Mail, Gmail, and Hotmail work and how to synch with MAC mail, Outlook Express and Outlook.

Hebrew SeniorLife (HSL) is an equal opportunity employer, and we offer a competitive compensation and comprehensive benefit package, as well as many opportunities for personal and professional growth. If you are motivated by new opportunities and seek a stimulating and rewarding career, we invite you to join our diverse team of talented professionals who are dedicated to helping seniors and their families. Everything we do flows from these tenets and are further inspired by the duty of tikkun olam�to heal the world.

To learn more about Hebrew SeniorLife and our career opportunities, visit our Web site at www.hebrewseniorlife.org.

To Apply for this position, please CLICK HERE

ATM Second Line Maintenance Technician (Newton/Needham, MA)

2009-12-02T00:20:31-05:00

Pendum

Pendum is the nation's largest independent provider of ATM and branch equipment solutions for national and community banks, credit unions, and off-premise deployers. We are the only national service company that offers an end-to-end solution encompassing ATM hardware, maintenance, cash services, turn-key managed ATM services, and value-added branch services such as teller automation systems and branch coin and cash.

Location: Centered around Newton, MA, this position will service an area covering portions of the Boston metro area.

*Drive company vehicle to various ATM or customer locations.
*Be readily available to accept ATM repair calls from the Call Center within service hours.
*Run diagnostics on troubled ATM's
*Perform 2nd line and 1st line mechanical and electronic repairs on various ATM models within service zones.
*Understand ATM error codes and troubleshoot for problems if fix is not apparent.
*Successfully utilize all testing equipment such as a multimeters and communication break out box, etc.
*Perform preventative maintenance on ATM's when applicable.
*Maintain and order car stock for various ATM types within region.
*Must work with ATM owner, bank representative, or subcontractor to solve and report customer ATM issues.
*Communicate with customers in person or via telephone on troubled machines when needed.
*Activate, deactivate, install, and shelve Mas Hamilton locks.
*Diagnose software or communication faults on various ATM's within region.
*Provide on site training for newly hired field technicians.
*Position includes but is not limited to the above responsibilities.

*Minimum 2 years experience in ATM service or related field preferred.
*Basic PC knowledge and the ability to follow PC applications.
*Comprehensive knowledge of mechanics and mechanical repair.
*Ability to write reports, records, and correspondence.
*Ability to read and understand manuals, repair orders, and technical information.
*Possession of a valid drivers license and operate a motor vehicle safely in accordance with the Driver Physical Qualifications established by the U.S. Department of Transportation, Federal Highway Administration.
*Unrestricted ability to bend, stoop, squat, walk, climb, twist, turn, and reach out.
*Excellent customer service and communication skills.

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

RESPOND HERE! To respond immediately, access the online response form at: http://sh.webhire.com/servlet/resp/rf?jobid=2409651&boardid=1904