Responsibilities include:
Interaction with attorneys, paralegals, vendors, and corporations in large scale litigation preparation
Assessing situations to maintain maximum client uptime
Solving a wide array of technical and workflow issues
Assessing client needs to effectively design custom workflow in the Axcelerate eDiscovery software suite
Assisting with training of new users
Utilizing software and scripting skills to design custom solutions
Communicating between Recommind departments
Learning new skills independently to effectively solve problems
Skills and Experience Required:
Must have a client-centric, professional manner
Must have strong communication skills
Desire to be part of an exciting, rapidly-growing organization
Ability to work alone or cooperatively as part of a team
Ability to work effectively under pressure to meet client deadlines
Flexibility to work extended hours on a shortened work week
Previous experience working with clients on business solutions a plus
Familiarity with litigation support processes and litigation support software (iCONECT, Concordance, Summation, Relativity, ZANTAZ Introspect, Axcelerate) a plus
Programming/Scripting (Ruby, Perl, Java) knowledge a plus
EDUCATION: Bachelors degree or greater in related field, or equivalent education and experience.
EXPERIENCE:
Minimum 3 years experience working in the healthcare industry.
SKILLS/KNOWLEDGE:
Excellent interpersonal and communication skills. Independent problem solving and self-direction are critical.
Exposure to healthcare software through experience with practice management systems (i.e. IDX Flowcast, IDX Groupcast, Epic) or hospital billing systems.
General knowledge of healthcare insurance billing and insurance networks (MCA, HMO, PPO, etc.) and the contract affiliations that pertain to providers and clients.
Must be able to handle multiple tasks, take initiative and prioritize work under pressure.
Strong attention to detail and accuracy are required.
Capable of becoming an expert in the use of MPVs Contract Management and Eligibility application.
Experience in a technical helpdesk and/or customer service environment, preferably in the healthcare industry.
Experience with detailed and concise documentation or technical writing.
Capable of training how to use MPVs Contract Management and Eligibility applications based on the role of the personnel being trained.
Ability to redirect client inquiries, when appropriate to the other functional areas with the appropriate level of information, to assist in resolving the clients issue.
Works well in a team oriented structure to achieve goals.
COMPENSATION/BENEFITS:
A competitive compensation package will be provided. Benefits include a comprehensive medical and dental plan, STD/LTD, life insurance, cafeteria plan, a 401(k), stock options and PTO policy.
PROCEDURE FOR CANDIDACY:
We are poised for expansion and are looking for a self-motivated, problem solver to join our team to assist with data migrations, new product development, and 3rd party integrations. Due to the nature of dealing with data migrations and 3rd party integration the capacity to solve unknown challenges is a critical ability for this role. You should be highly organized, driven to success, have excellent verbal and written communication skills and possess a strong technical aptitude.
Required Experience:
3+ years SQL development experience
2+ years .Net programming experience
2+ years working with Web Services and Service Oriented Architecture
Beneficial Experience:
2+ years experience with ETL, or similar Data mapping and migration tools
Experience with Advent, Eagle, Charles River, DSTi, or TFM financial systems
Experience with JavaScript frameworks
Duties:
Work with the Infrastructure Team to performance tune over 125 production databases
Work with the Product Development team to assist with product creations
Work with the Client Service team to help extract and load data sets from legacy systems into SatuitCRM.
Support IT administrators in a variety of ways including trouble shooting software or database issues, configuration and implementations.
Work with Dev and QA to resolve technical issues with the application suite
Occasional on-site client data migration projects
Satuit is a privately held, employee-owned technology company located on the South Shore. We offer excellent benefits, a challenging work environment and lots of growth potential for the right candidate.
To apply to this position, please send your resume to hr@satuit.com.
No phone calls or third part representatives please.
We are an equal opportunity employer
- Maintenance of software and hardware
- Utilizing ticketing system on a daily basis
- Active Directory user management and group policies
- Communication with internal staff re: software updates and hardware upgrades
- Working with IT team to provide feedback on design and implementation ideas
- Supporting Microsoft applications
- System installations
Requirements:
- At least 2 yrs of professional IT experience
- Advanced troubleshooting skills for desktop Windows 2000/2003/XP
- Experience using Ghost 7.5
- Proficient knowledge of MS Office, including Outlook
- Excellent communication skills
- Strong problem solving and decision making skills
- Excellent time management skills
Please submit resume to kfruggiero@psgstaffing.com.