Entry-Mid Level Technical Support
enLabelฎ, the world leader in Integrated Packaging Management solutions, is searching for a successful technical support candidate. Entry-Mid level support position with excellent career growth opportunities.
enLabel ฎ is the only solution provider for Integrated Packaging Management (IPM). IPM integrates the management and execution of product labeling, packaging and documentation to make products regulatory compliant and marketable. Only enLabel ฎ offers a unique set of software solutions to integrate product-packaging demands uniformly, thereby eliminating errors, mitigating risks, guaranteeing safety and expediting the time to reach the global market.
Responsibilities:
Provide excellent customer support for external as well as internal customers
Build and maintain customer relationships
Develop and maintain expertise for all software and hardware product lines
Solve customer problems by telephone, web support, VPN and on-site visits
Provide pre-sales support to Sales and Marketing, including providing demonstration files and training
Execute product upgrades and conversions.
Participate in shows, seminars, and training, as required.
Serve as customer advocate
Provide 24 hour coverage as needed
Research and resolutions for custom products on Oracle and SQL environments
Requirements gathering, analysis, and scoping change requests and custom coding requirements
Serve as additional QA resource as needed
Requirements:
Must have strong, current technical skills, experience with delivery of product and services and methodologies for quality assurance and software qualification.
Must also have strong communication skills, a teamwork attitude and commitment to meet deadlines
Minimum 1-5 years systems and application, installation, configuration and deployment experience with strong client interface
BS in computer science, CIS or BIS
Oracle and SQL database required
Development experience with any .Net Framework a plus
Development with CH, etc. (a plus)
enLabelฎ is an EOE and offers a highly competitive compensation and benefit package. Qualified applicants please email resumes to jobs.craig@enlabel.com referencing this position
Please visit our website for additional information:
http://www.enlabel.com
Recruiters: Please do NOT call. Thank you.
- Location: Mansfield/Boston
- Compensation: Commensurate with Experience - Competitive
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.