• Maintaining, troubleshooting and configuring company-wide infrastructure for network, systems, security and users
• Installations, upgrades, updates and repairs of all network and desktop software
• Manage and support updates and repairs of network hardware – switches, routes, LAN/WAN connection
• Assist in planning and creation of imaging for desktops and laptops
• Provide desktop support to end users in multiple OS environments
• Creating network users, user environments, directories and security
• Maintains disaster recovery plan to maintain network systems operation
Qualifications:
• Bachelor’s Degree in a computer science related field is strongly preferred
• At least 5 years of network management experience, specifically Windows, Linux and Apple
• Advanced knowledge of Windows XP management and troubleshooting
• A passion for technical advancement and research
• A strong sense of responsibility and problem solving
• LAN/WAN management and monitoring experience
• Strong leadership and management skills
• Excellent communication and customer service skills
• An ability to work independently without asking me questions every few minutes
Skills and Experience
• Undergraduate studying Computer Science or Software Engineering (or equivalent experience – if you’re web-savvy and technically inclined please apply!)
• Experience with Ruby and Ruby on Rails a huge plus.
• Experience with Git, Redmine, and general development tools a big plus.
• Apache, Linux, Mac OS X experience is key to being productive in this role.
• Scripting experience is highly desirable.
• Capable of working and thriving in a fast-paced startup environment.
• Strong communication skills and the ability to work closely with developers.
Please do not apply unless you live in the Framingham or Lowell area and RT 495...Nashua NH is to far
This is an ON CALL, CONTRACT position, so you must reside in the area of service. Please carefully review the must have's before responding.
MUST HAVE: At least THREE YEARS experience directly supporting end users on Wintel platforms. XP/Vista system operations and recovery, data recovery skills
Virus/spyware/malware removal and cleanup knowledge and tools.
User migration / data transfer to new systems.
Data recovery skills and hardware, migration and upgrade tools and techniques.
Excellent people skills with the ability to deal with customers.
Additional desirable attributes:
MS 2003 Server / SBS is a big plus. Mac's too...
Hardware skills on laptops such as motherboard or powerjack replacement.
Must be flexible, approachable, and casual yet professional.
Please forward your resume for confidential consideration.
We seek a junior Engineer with 0-3 years experience to join our Technical Support team and learn Empirix network monitoring systems - hardware and software used to monitor carrier TDM and VOIP systems. The qualified candidate will provide phone support - 1st level technical end-user support for customer’s and field technicians’ questions and issues regarding product installations, everyday use, and configuration.
Success in this position leads to a career path in 3G and 4G carrier network infrastructure technical support and sales or deployments of Empirix products in Tier 1carriers.
This position is a full-time, entry level position with standard hours M-F schedule in the Service Assurance Business Unit – Service Provider Solutions, located in Bedford, MA.
Requirements
• Skill in supporting clients or technical support of IP networks or telecommunications.
• Good knowledge and/or project experience with telecommunications and/or networking equipment - knowledge, understanding, and practical application of technologies, protocols, and related standards including routers and switches, Ethernet, WAN, etc.
• Experience in VoIP a plus - working knowledge of one or more of the following VoIP protocols and their associated standards: SIP, H.323, MGCP, MEGACO, and MGCP–OR- a working knowledge of ISDN and SS7 protocols a plus.
• Proficient in Linux/Unix
• Demonstrated troubleshooting and technical problem solving of network protocols, and professional telephone presence is required
• BS in CIS, or Telecommunications, or Systems Engineering
Candidates must be authorized to work in USA without company sponsorship and currently reside within commuting distance of Bedford, MA
About Empirix
Hammer Test Engine™, with more than 30 patents, is the acknowledged global standard for validating the quality of IP networks, systems and applications. Hammer test solutions simulate users and emulate devices interacting with IP applications. The Hammer carrier-class monitoring solutions provide complete visualization into real-time IP service quality in a network. Synthesizing a wide range of critical operations data for validating service quality from the subscriber’s perspective,
Monitoring, tuning, setting configurations, and maintaining a range of AV and VTC components and systems.
Performing functions per requirements and equipment including: audio and video switchers, video display devices (projectors, TV Monitors, plasma monitors, video wall), H.320 multi-point control units, bridges, H.323 gateways, computer display interfaces, and telecommunications transport facilities.
Providing client consulting and training on control, interfaces and use of the Audio/Video and VTC equipment.
Utilizing monitoring, performance analysis, software and hardware equipment to trouble shoot and isolate problems, gauge performance and record activity.
Devise solutions to moderately complex operation problems within the capacity and operational limitations of installed equipment.
Test and register new customer sites
Ensure that all conference results including problems incurred during conferences are logged and inputted into database.
Responsible to report, trouble-shoot, escalation to maintenance and equipment vendors for problems logged.
Responsible for execution of customer supported requirements as documented
Participation in weekend on-call rotation is required
Required Skills
The qualified candidate should possess:
Familiarity with H.320 and H.323 Video Teleconferencing Standards.
Working knowledge of Video Teleconferencing Hub and Audio/Video Switching Technologies.
Working technical knowledge of audio visual platforms, including video conferencing, bridging services, desktop video products and systems such as (Polycom and Tandberg).
Ability to coordinate, procure, cable, test and install A/V equipment, including but not limited to; overhead projectors, microphones, public address system, podiums, lighting, video walls, and VTC cameras.
Ability to perform regular equipment maintenance and minor repair and/or replace defective electronic components.
Knowledge of Video Switchers and Routers
Familiarity with Cat5/6 wiring concepts and fiber optic technology for secure networks.
Knowledge of Wide Area Networks including router, firewall and proxy configuration, bandwidth management, tunneling protocols and encryption ad algorithms.
Candidates need to have work experience / in-depth knowledge and technical problem solving skills as they pertain to the technologies listed below:
• IP Video Conferencing (IPVC) and IP video gateways / Audio and video in an integrated video/audio conferencing environment;
• Gatekeepers and Bridges (MCU)
• Working knowledge of H.323 and H.320 networks.
• Large-scale dial plan structures
• Web collaboration and streaming video
• ISDN, frame-relay and satellite links and Network Management
• LAN/WAN Connectivity and TCP/IP networking environments
• VPN
• Wireless technologies
EDUCATION/FORMAL TRAINING:
The qualified candidate will have a Bachelors Degree in Telecommunication Engineering or System Engineering with at least 2 years experience in an Audio/Video and Video Teleconferencing related discipline. In lieu of degree, a technical Associates Degree with applicable years of Audio/Video and Video Teleconferencing related experience would be considered. CVE certification desired.
Additional Responsibilities:
• Responsible for maintaining and creating a positive work environment on their shift that promotes teamwork and cohesion.
• Assisting individual agents in resolving tickets as well as answering process related questions to enable them to resolve or create tickets.
• Ensuring awareness among agents of changes that have taken place to either customer or company process.
• Aiding Senior Management in setting goals and guidelines for the Support Department by way of offering insightful opinions and advisements based on observed experience.
• Monitoring customer traffic via email and phone and making necessary adjustments to agent priorities to facilitate timely resolution of said traffic.
• Verify that all alerts and tickets have been handled in correspondence with the restrictions specified by contractual obligation or general guidelines.
The Shift Lead will report the Director of Technical Support and will work in conjunction with additional leads of our 24 by 7 by 365 Technical Support Department. Our Support Department serves as outsourced support for a number of different IT areas including: virtualization; HR applications; Sales Enablement applications; Mobile (handheld) applications; network appliances and more.
You should be familiar with recent computing technology including virtualized machines, Blackberry/Smartphones, MS Office and any other enterprise technology.
The more prior experience you have supervising a group of individuals working towards cohesive goals, the better. We are pursuing a candidate who thrives as both a leader and a lover of technology.
About Inforonics
Inforonics is a leading provider of premium boutique outsourced Technical Support as well as a prime provider of managed hosting and monitoring solutions. , helping reduce customer costs by allowing them to operate in a more efficient manner. Inforonics maintains, enhances, and supports custom developed hardware and software solutions with detailed service level descriptions and uptime guarantees for a fixed monthly fee.
Be part of the revolution of Service Availability Management (SAM) and Technical Support Services. A career with Inforonics expands your potential and keeps you on the cutting edge of these high-growth industries and the outsourced information technology future. Inforonics’ broad range of technical support and SAM solutions offers a variety of opportunities to work in such diverse fields as Rich Internet Applications, Datacenter Management, End-User Support, Mobile Computing, Automation, Web Analytics and more.
Located in scenic Littleton, Massachusetts, Inforonics offer an entrepreneurial and professional, but casual, work atmosphere. We know that our employees are critical to our success, and we offer a competitive salary and comprehensive benefits. In addition Inforonics’ supportive environment includes:
Qualifications:
• BS/BA in Computer Science or a related field
• 5+ years experience with Salesforce.com in an Administrator or Business Analyst capacity
• Excellent analysis skills and the ability to develop processes and methodologies
• Team player with exceptional written and verbal communication skills.
• Ability to meet deadlines
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Demonstrated ability to work well independently and effectively in a team environment as well.
• Critical judgment necessary
• Ability to present information clearly
• Creative and proactive problem solving and conflict resolution
• Salesforce.com Certification; Force.com developer certification