Tier 1 Technical Support Representative (Part-Time)
Second shift hours - Wednesday, Thursday, Friday (3/4pm-10/11pm)
Weekends - Saturday & Sunday (8am – 11pm)
Candidates should have excellent communication skills both verbal and written, the ability to work in a team
atmosphere, must be comfortable using a computer and navigating browser screens, and have flexible work hours
to include days, nights, weekends, swing shifts and holidays. Previous customer service experience is a plus. Job
responsibilities include: providing telephone and e-mail support services, performing initial troubleshooting into
customer problems, inputting and updating problems into a database and providing status updates to customers,
staying current in departmental policies and procedures such as email, memos, and training guides and providing
weekly status reports for management. New hires will be expected to quickly become proficient in use of relevant
Inforonics Software products and other vendor packages required to support problem resolution.
Be part of the revolution of Service Availability Management (SAM) and Technical Support Services.
A career with Inforonics expands your potential and keeps you on the cutting edge of these high-growth
industries and the outsourced information technology future. Inforonics’ broad range of technical support
and SAM solutions offers a variety of opportunities to work in such diverse fields as Rich Internet Applications,
Datacenter Management, End-user Support, Mobile Computing, Automation, Web Analytics and
more.
Located in scenic Littleton, Massachusetts, Inforonics offers an entrepreneurial and professional, but casual,
work atmosphere. We know that our employees are critical to our success, and we offer a competitive
salary and comprehensive benefits. In addition, Inforonics' supportive environment includes:
* Fitness Room
* Soccer League
* Jogging/Walking area
* Showers/Locker Rooms
* Pleasant, Hassle free commute!
Equal access to programs, services, and employment is available to all qualified persons. Those applicants
requiring reasonable accommodation to the application and/or interview process should notify a
representative of the Hiring, Morale and Culture Department (HMC).
- Location: Littleton, MA 01460
- Compensation: 10-12 per hour
- This is a part-time job.
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