Circles is an expanding company, where change is both expected and welcome. Our employees thrive in our fast-paced environment where they are encouraged to be creative, entrepreneurial and thoughtful in terms of supporting our customers while ensuring that a high level of quality is delivered with an ever present positive perspective and “can do” attitude. We offer our employees an extensive benefits package including health, dental and vision insurance, RRSP, and a sabbatical leave program. Other unique perks include our employee anniversary and reward programs. Circles, is a wholly owned subsidiary of Sodexo, with sites located in the Boston, MA, Burlington, ON and Chelmsford, MA where this position is located.
Position Overview:
The Service Professional (Customer Service Representative) is a part of our Service Delivery team that provides excellent service to our high-end clientele via phone since our customers are located worldwide. If you are an exceptionally customer focused individual who would enjoy handling all of the items on our members’ personal to do list via phone - from dining reservations in Paris to finding those tickets to the absolutely sold-out show in New York city - then this job is for you!
This is a part-time position, that requires you to be flexible to work anywhere between 24 and 28 hours per week. You will be regularly scheduled for 24 -28 hours a week, but may have the opportunity to work additional hours intermittently throughout the year during our high volume periods.
Comprehensive benefits package including health, dental and retirement savings program available.
Responsibilities:
• Responsible for all initial interaction with members (customers) via phone, identifying and fulfilling requests, and passing along more research intensive requests to coworkers when required
• “Delighting" members through handling incoming phone calls requesting personal services such as dining reservations and suggestions, flower orders, and gift baskets for special occasions, ticket inquiries, locating hard to find items, arrangements for Bed and Breakfasts and other unique lodging, and product comparisons
• Promote meaningful relationships and driving brand loyalty through engaging and informed conversations with members (customers)
• Identify and provide relevant knowledge and insight to members regarding the services that we can offer
• Accurately and completely capture information regarding member (customer) requests, and update into systems appropriately
• Consistently provide high-level customer service in a fast paced, structured environment
• Work towards pre-defined individual performance objectives based on customer satisfaction, productivity and overall positive / proactive behavior
• Share feedback about member (customer) request trends and overall suggestions for improvement to ensure a continual focus on always offering the highest quality of service
Education/ Certification Required: High school Diploma required, Bachelor’s degree or College equivalent preferred.
Experience Required:
• Customer Service skills a must
• Strong communication skills, both written and verbal
• Superior organizational skills, as well as a proven ability to provide quality service in a fast-paced environment
• Phone or Contact Centre experience a plus
• Proficiency using computers
• Prior experience in the Hospitality, Travel, Entertainment industry considered to be an asset
Other Important Competencies required:
• Ability to “build relationship" with customers to drive high Customer Satisfaction
• Ability to demonstrate on an ongoing basis – strong skill sets related to effective communication, computer / multi-tasking and creative problem-solving skills
• Active Listening skills
• Desire for Continuous Learning
• Ability to work effectively in a team-based environment of collaboration on a daily basis
• Ability to display a level of maturity that is reflected in both emotional and professional behavioral skill sets
We are looking for mostly full time and some part time help. This is great opportunity for book readers with a strong work ethic.
Full time shifts will vary, but 5 days per week and 8 hours per shift will be normal.
Part time hours are flexible, anywhere between 20 and 30 hours per week.
Nights and Weekends may be required.
Book knowledge is important to help quickly organize high volume of unsorted books in categories. There is a lot to get sorted in a relatively short period of time!
We’re looking for people who can work independently as well as work with direct supervision. Light to medium lifting is required (up to 50 lbs)
Being very fluent in English is a requirement.
Please respond with a resume and whether you are interested in part time or full time for consideration.
If you have any questions, please feel free to email.
Circle Surrogacy has been helping create families through egg donation and gestational surrogacy for over 15 years. Headed by one of Bostons finest attorneys we are looking forward to our 400th baby being born this next year.
Surrogate Mothers must be:
-21 to 40 years of age
-BMI no higher then 32
-healthy (mentally, physically and emotionally)
-healthy family history
-has given birth on at least one occasion
-no use of illegal drugs, cigarettes, alcohol abuse or anti depressant use
-healthy, full term pregnancies
-committed, stable and patient
Surrogate mothers can earn anywhere from 20,000 to 25,000 depending on your maternity health insurance status. All medical, legal and travel expenses will be covered.
If interested and you meet the above criteria, please click the link above.