Our client is seeking to hire Customer Service and Collection Agents for their Andover Location.
Functions:
Knowledge of and adherence to all state and federal collection laws (appropriate training provided by the company).
Servicing inbound and outbound calls professionally and knowledgeably, following appropriate scripts and guidelines.
Negotiate payment plans and settlements with customers based upon client parameters.
Promptly identify disputes to ensure proper account resolution.
Manage assigned work queues.
Participate in various problem solving and decision-making activities requiring skills such as listening, speaking, reading, writing, analyzing, basic math, independent thinking, organization, prioritizing, planning and delegating.
Demonstrate respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment
Promote effective working relations as part of the collection team and cross functionally with other departments to contribute to the achievement of company goals and objectives.
Operate various equipment and systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).
Perform other tasks as may be assigned.
Experience
One or more years of general work experience; service industry preferred
Strong interpersonal and verbal communication skills
Moderate typing skills of 30 WPM preferred
Basic math and written communication skills
Bilingual/multilingual skills desirable
Successful completion of company sponsored two week training program
Education
High School diploma (GED acceptable) or equivalent work experience.
If your interested please contact
Francesca Harris
Operations Specialist
Staffmark, formerly Venturi Staffing Partners
1 Liberty Sq.
Boston, MA 02109
617-654-8842 (Direct line)
francesca.harris@staffmark.com
or
Eurydice Barros
1 Liberty Sq
Boston MA 02109
617-722-0829
eurydice.barros@staffmark.com
.
- Location: Andover
- Compensation: $10-12 hrly
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.