Technical Support Representatives Needed

We are looking for Technical Support Representatives for our organization.
NOTE: Please read the entire post prior to applying
The position will initially entail several responsibilities:

• Help Desk
• Computer Maintenance and Updates
• Tier II Support (higher level computer/server maintenance)

All work will be performed remotely from your home (for now) and we will provide the tools necessary to do the job. We are looking for individuals interested in long term employment with opportunities for advancement.

Candidates should be able to
• Pass a Level 2 Security clearance (criminal, credit, character checks)
• Be professional and clear spoken
• Be self motivated requiring little supervision
• Possess excellent written and documentation skills
• Have thier own internet connection

Job descriptions (this position will initially serve all three positions):

Title: ResQuer Technician
Pay: Will begin hourly, part-time [possibility for full-time]
Location: North Shore Boston, USA & Reading, UK (work from home initially)
Required Skills:
• Degree is not required.
• Should have a very good knowledge of Windows and Macintosh Operating Systems and applications.
• Candidate should possess strong verbal and written communication skills.
• Should be very clearly spoken, customer focused, and have a professional manner over the phone.
• Should be able to pass a background check for level 1 security clearance.
• Applicant should have a computer available to perform work.

Description:
ResQuer Technician communicates on a regular basis with customers when they need assistance with almost any computer application. A strong understanding of specific applications is not required, however is helpful. ResQuers should have strong skills in troubleshooting and should be self motivated individuals capable of little or no supervision. Initially the employee will work from home and then we will have a facility within a year.
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Title: Level 1 Tier II Support Technician
Pay: Will begin hourly, part-time [possibility for full-time]
Location: North Shore Boston, USA & Reading, UK (work from home initially)
Required Skills:
• Degree is not required but will carry weight in decision making process.
• Should have a strong knowledge of most Windows and Macintosh Operating Systems.
• Candidate should posses strong verbal and written communication skills.
• Should present in a professional manner over the phone.
• Should be able to pass a background check for level 2 security clearance.
• Applicant should have a computer available to perform work.

Description:
Level 1 Maintenance Technician connects remotely to users computers and checks logs on the system, performs updates, checks virus definitions and also does some assistance with the ResQue Me program (helping users with Office and various other programs). Initially the employee will work from home and then we will have a facility within a year.
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Title: Level 2 Tier II Support Technician
Pay: Will begin hourly, part-time [possibility for full-time]
Location: North Shore Boston, USA & Reading, UK (work from home initially)
Required Skills:
• Degree is not required but will carry weight in decision making process.
• Should have a strong knowledge of most Windows and Macintosh Operating Systems.
• Candidate should posses strong verbal and written communication skills.
• Should present in a professional manner over the phone.
• Should be able to pass a background check for level 2 security clearance.
• Applicant should have a computer available to perform work.

Description:
Level 2 Network Administrator connects remotely to users computers to assist Level 1 Technicians when needed. This job also entails more detailed operations of servers and corporate networks. Candidate should have strong skills in all Windows Operating Systems. Experience in Novell, UNIX and Linux is a plus. Initially the employee will work from home and then we will have a facility within a year.

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Title: Technical Customer Service Manager
Pay: Contingient on Responsibilities
Location: North Shore Boston, USA & Reading, UK (work from home initially)
Required Skills:
• Degree or equivalent experience is required.
• Should have a strong knowledge of most Windows and Macintosh Operating Systems.
• Candidate should posses strong verbal and written communication skills.
• Should present in a professional manner over the phone and in person.
• Should be able to pass a background check for level 2 security clearance.
• Should be very organized and capable of maintaining a team's level of customer service.

Description:
The Technical Customer Service Manager is responsible for maintaining an organized team and ensuring that our technicians meet their customer service goals. The Technical Customer Service Manager reports directly to the CEO of our UK Operations and will be responsible for producing regular reports to show team progress and goal expectations. Will also be responsible for handling any client complaints and dealing with them accordingly. May entail having an assistant as well. It should be made aware that we take Customer Service extremely serious and have very high (but realistic) standards to uphold.

ALL APPLICANTS:

Should include a cover letter with their Resume stating their current employment status, professional goals and any additional languages spoken fluently.
Position(s) to start Immediately.

Location: North Shore (International)
Compensation: Wages consist of a flat rate (per shift) amount and an hourly amount depending on what type of support you are providing ($16.50 - $125.00 p/h)
Telecommuting is ok.
OK for recruiters to contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

Technical Support Representatives Needed (North Shore (International))