For assigned projects, the Jr. Business Analyst will work with the Sr. Business Analyst and EBI user group to define the scope of work and a timeline for deliverables. The Jr. Business Analyst will participate in all aspects of the project, including, requirements gathering, documentation, testing and deployment.
The Jr. Business Analyst will provide user support with the assistance of S&T staff for various EBI systems.
Responsibilities:
Project analysis outline scope of project requirements, identify and document requirements through interaction with users, review requirements with users and development team. Remain involved with users and development team through project completion.
System testing write test scripts and perform testing, ensuring that all components of system are covered; coordinate end user/user acceptance testing.
Provide level 2 support for the application(s), handling calls that cannot be resolved by the Help Desk. Create new user accounts related to PTS.
Skills:
Strong attention to detail, flexible and motivated
Organized multi-tasker
Experience with relational database structure
Excellent communication skills, both written and oral
Education Requirements
Bachelors Degree in Business, MIS, or related field
Company Overview
EBI Consulting was founded in 1989 with the purpose of creating value for our clients by utilizing innovative applications of engineering assessments, environmental health and safety (EH&S) management, and due diligence techniques. EBI Consulting is know for the high quality of our product, the professionalism and business expertise of our consultants, our responsiveness, and the personalized nature of our services. EBI Utilizes, and is constantly improving upon, state of the art technology and communications to expedite the delivery of our services. Nationwide offices help to ensure exceptional, efficient, cost-effective and expedited services.
EBI has grown and been profitable for more than 20 years, has no indebtedness to banks or outside investors, and is currently investing in new technology and personnel with the primary objective of improving profitability for its clients. EBIs people have years of successful business and technical management experience with multi-national companies including W.R. Grace & Company, Earth Tech, Dow Chemicals Rohm & Haas/Shipley Company, and Stone & Webster Engineering. EBIs personnel have advanced business management and technical degrees including chemistry, biology, geology, geophysics, and structural, civil, electrical and environmental engineering and certified industrial hygiene.
For more information about EBI and open positions please visit our website at www.ebiconsulting.com.
Plans and Expectations for Future Growth
After adjusting to the 2007-2008 changes in economic conditional, EBI has developed and followed an aggressive plan to develop new services and business lines, acquire new clients, and invest in existing lines of business that have the potential for significant growth. Our goal and strategic plan call for EBI to grow revenues from $30M to over $50M in three years.
What the Successful Candidate should anticipate
We expect the successful candidate would work with our team to help EBI realize our goals while at the same time, the successful candidate will realize personal, professional and financial growth.
Benefits
EBI offers competitive compensation, bonus opportunities, group medical & dental insurance, 401k plan with employer contribution, tuition reimbursement, paid vacation, and progressive career opportunities.
EOE M/W/D/V
Submittal
Please submit a resume and cover letter in Word or PDF format via email to jobs@ebiconsulting.com. You must include the following information:
1. Reference job #, job title and resource
2. Brief summary of past related experience (highlight your experience as it relates to our need & industry);
3. List of your education credentials and professional registrations
4. Salary history
Department: Information Technology
Supervisor/Reports to: Director of Technical Operations
Job Description:
As the Helpdesk Analyst, this individual will be a key member of the IT team and will be primarily responsible for supporting the end user technology environment of Beacon. This will include maintenance and management of company desktops, notebooks, printers, servers and other office equipment and related software. In addition, this individual will participate in the implementation of new hardware and software including the installation and configuration of MS applications on the end user computers. Additionally, this individual will be in the team lead to maintain and support Beacons enterprise LAN/WAN and users on a 24x7x365 basis. This individual must be able to wear multiple hats across IT, have exceptional communication and documentation skills, and have at least 2 years of experience working in a fast paced technology environment.
Primary Responsibilities:
Provide level one technical support to Beacon staff by manning the helpdesk
Provide internal technical support for staff, including internal desktop support and troubleshooting hardware and software issues.
Provide software support and technical assistance to Beacon end users.
Perform primary level troubleshooting (diagnose, identify, troubleshoot, and resolve problems) of issues presented to helpdesk.
Identify and route Secondary level IT calls for final resolution.
Provide on-site application training and technical support on an as-needed basis.
Document common/recurring IT support processes.
Draft process manuals and instruction documents to develop an internal knowledge base.
Perform software testing and analysis.
Maintain company hardware and software inventory.
Support and maintain corporate security, backup and recovery procedures
Maintain and perform hardware set up, proper configuration and system modifications to assure high availability and performance.
Management and administration of Windows servers on a 24x7x365 basis
Support end user computing resolving hardware and software issues
Provide desktop support via phone/email and in person for all local and remote users on a 24x7 basis.
Providing LAN/WAN, Database, Internet, Remote, and Hardware administration, troubleshooting, support and maintenance
Responsible for Setting up and cloning of new and old PCs,
Installing set up for new employee, relocating phones, troubleshooting outages.
Other duties as assigned by supervisor
Essential Qualifications:
Excellent communication (verbal and written), presentation and interpersonal skills.
Excellent customer service skills.
Self-starter, capable of successfully achieving support goals.
Highly reliable and well organized; capable of balancing several projects and maintaining priorities
Excellent team player; highly organized and ability to work independently.
Ability to handle multiple priorities and meet aggressive deadlines.
Must be available for off-hour support
Experience/Education:
BS in Computer Science, Information Systems or related technical field, or equivalent technical support experience.
Minimum of 2-3 years work experience maintaining and supporting a data network using Microsoft technologies.
Good working knowledge of Microsoft Windows servers, operating systems and MS Office applications.
Microsoft certifications a plus.
Reassess the effectiveness of network hardware, software and communications performance.
Ensure network equipment and software is meeting company needs as defined in the distributed processing plan. Modify the distributed processing plan as required.
Conduct research and development in network systems and related technologies.
Establish procedures, policies and operations for use of the network systems including hardware, software, and communications devices. Maintain up-to-date documentation for these procedures, policies and operations.
Work with IT staff to ensure the network environment is consistent with company objectives and is compatible with existing applications and security requirements.
Quickly analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.
Monitor the hardware to ensure it is properly maintained.
Conduct on-going network system audits to evaluate the utility of the system's hardware, software, and communications components and their effectiveness in meeting information needs. Evaluate and recommend network software and hardware for the enterprise system.
Develop and maintain disaster recovery procedures for the network and network resources.
Trouble ticketing and triaging problems.
Software installations.
Server administration.
Back-up administration.
Set-up of workstations and training of new personnel.
Minor web site editing and updating.
Qualifications:
Microsoft Certified Systems Engineer (MCSE) or equivalent practical experience.
Minimum of 3 years supporting mid-sized networks (20-250 nodes).
Experienced with Microsoft Active Directory, including AD migrations, DNS integration, and multiple sites / trusts / domain & forest configurations.
Network design and deployment skills, including routers, firewalls, and VPNs. Cisco expertise/experience is preferred.
Experienced with Veritas/Symantec Backup Exec.
Experienced with configuration and troubleshooting of TCP/IP networks, DNS, SMTP servers, and web servers.
Administration of Microsoft Exchange 2000/2003/2007, including multiple sites/post offices, user and group management, folder permissions, mail forwarding, managing aliases, Outlook Web Access.
Expertise with Anti-Virus, Anti-Spyware, and other security risk mitigation practices.
Microsoft Internet Information Server, including SSL certificates, application servers, and general web hosting best practices.
Working with government data a plus.
Experience working in web development environment a plus.
Knowledge of enterprise computing environment.
Knowledge of network wiring/cabling.
Knowledge of routers, switches and hubs.
Knowledge of network troubleshooting techniques.
Knowledge of distributed processing operations, procedures, and equipment.
Highly motivated, organized, and able to work effectively with minimal supervision.
Ability to solve problems.
Excellent interpersonal and written communication skills. Ability to communicate across varying technical levels.
*Linux expertise a plus and will move you to the head of the line.
Responsibilities:
ง Maintaining, troubleshooting and configuring company-wide infrastructure for network, systems, security and users
ง Installations, upgrades, updates and repairs of all network and desktop software
ง Manages and supports updates and repairs of network hardware CISCO switches, routes, LAN/WAN connection
ง Assist in planning and creation of imaging for desktops and laptops
ง Database management SQL Server 2005
ง Patching and security scans
ง Provides desktop support coverage as back-up to Desktop team
ง Creating network users, user environments, directories and security
ง Maintains disaster recovery plan to maintain network systems operation
Qualifications:
ง A Bachelors Degree in a computer science related field is strongly preferred
ง At least 5 years of network management experience, specifically Windows and Linux Red Hat
ง At least 2 years of shell scripting experience
ง Advanced knowledge of Windows XP management and troubleshooting
ง A passion for technical advancement and research
ง A strong sense of responsibility and problem solving
ง LAN/WAN management and monitoring experience
ง Strong leadership and management skills
ง Excellent communication and customer service skills
Please submit your resume to kfruggiero@psgstaffing.com.
If you are interested in other opportunities currently available through our firm please visit our website at www.psgstaffing.com We have positions available in all areas of Information Technology including: Entry-Level Technical Support, Help Desk, Desktop Support, Network Administration, Systems Administration, Database Analyst, Systems Analyst, Database Administration, Quality Assurance, Entry/Mid-Level Programming, and Application Support.
High demand profiles include experience with: PC and MAC, Active Directory, Exchange, LINUX, UNIX, ASP.net, Visual Basic.
All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we helped almost 5,000 people find jobs last year so chances are good that we can help you too.
Plan, install, configure and manage systems to ensure delivery of reliable, secure, cost-effective service.
Evaluate, test, and deploy all software and hardware upgrades to the server infrastructure. Apply OS and application patches as necessary.
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
Identify and resolve all hardware and software technical problems or malfunctions that impact services.
Serve as primary escalation point of contact for resolution of data center service problems and issues.
Work closely with developers and project teams to make decisions involving performance analysis, problem solving, and infrastructure planning
Research and recommend solutions and tools that improve current processes, enhance systems performance and contribute to a stable environment.
Required Qualifications:
Bachelors degree (Computer Science preferred) or 4 years equivalent experience
5 years Linux systems administration experience managing RHEL or SUSE
3+ years experience building and configuring major Internet host/network services including web, application and database services
Scripting (Perl, shell, etc.) expertise
Proficiency with TCP/IP networking, SAN/NAS storage (NetApp preferred), open source tools (Nagios, CVS, SVN, etc.)
Preferred Qualifications:
Experience supporting servers and applications in a high-volume 24x7x365 data center environment with strong change control processes
Experience with VMware virtualization and managing virtual machines
Strong technical aptitude and ability to research and solve complex issues independently.
Systems Administration vendor certification a plus
Working exposure to networked storage (SAN, NAS) concepts
ITIL Foundation certification
Qualified candidates must have excellent verbal and written communication skills and strong analytical abilities.
Join an innovative Software Company! Our client is seeking a hands-on IT Manager with skills in the Windows environment. Responsibilities for this role include performing the following duties: * Manages Infrastructure Engineers and Help Desk Administrators (staff of 3-4) to ensure effective delivery of the corporate infrastructure objectives * Proactively performs capacity planning, anticipates future infrastructure needs, and provides recommendations to corporate leadership * Plans and implements changes and upgrades to the systems, storage, IP telephony, and network infrastructures in accordance with approved goals and objectives * Oversees the planning, implementation, and auditing of information security activities * Responsible for all IT-related purchasing and budget allocation; works with corporate leadership to develop budgets * Builds and manages relationships with technical vendors
Required Skills
Other duties and responsibilities include: * Disaster Recovery planning, support, and testing * 24x7 on-call responsibilities in rotation with other engineers * Participates in Security Assessments and Risk Mitigation Activities * System Monitoring, Alert Notification, and Performance / Capacity Management * Comfortable dealing with other departments * Manage workload of team for maximum efficiency and optimal responsiveness
Proficiency with: * Cisco ASA Appliances * EMC CX Series SAN * Cisco Switches and Routers (incl. Layer 3 switches) * VOIP Technologies * Vmware ESX Servers * Veritas Backup Exec * Active Directory 2003 / 2008 * DR and BCP Experience * Co-Location Experience * Microsoft Windows Server 2003 * Microsoft Windows XP and Vista * Microsoft Exchange Server * CCNA or higher preferred
Our Intern/Helpdesk support role is to do basic computer repair, loading and unloading software, and building and delivering computer systems.
Responsibilities
Effectively and efficiently communicate to multiple levels of business and technology users.
Proactively keep our customers informed of all efforts being under taken on their behalf.
Basic computer repairs.
Install and support hardware and software.
Record all problem & service calls in the call tracking system daily.
Participate in projects that effect the desktop environment, including move support, new equipment roll outs, and application upgrades.
Qualifications
Exceptional proven customer service skills
Excellent communication skills
Proven hand-on experience troubleshooting Windows XP PC's, and peripherals
Strong written and oral communication skills
Proven ability to learn and adapt to a fast paced technology environment
Associates in Computer Science or equivalent technical school is a plus
Microsoft certification is a plus
Veritude is proud to be an equal opportunity employer and supports a diversified environment. Veritude was founded in 1986 as the Managed Services Provider for Fidelity Investments' North American temporary staffing needs.
From our core geographic areas in the Northeast and the Southwest, we find the highest quality talent for your organization through our temporary staffing, direct hires and managed services programs. We are always working to improve quality of hires, raise the efficiency of your recruitment process, increase retention and control recruiting costs. We are always working tirelessly to earn your trust and help you succeed.