Are you a team player with great people skills and an affinity for the technical area? Are you looking to be part of an organization that is dedicated to indispensable service?
In this role, you will offer technical support to our internal customers as a member of our fast-paced HelpDesk team. You must be ready to help resolve a range of technological issues for our internal users, and be especially patient and flexible.
Perform IT administrative functions, such as IT purchasing and asset documentation
End-user support of PC desktop environment through the HelpDesk
Troubleshoot PC desktop/laptop and printer hardware issues
Troubleshoot PC applications such as Microsoft Office, Outlook, Visio, and so on
Troubleshoot Avaya phone systems
Assist in the administration of the phone system
Assist management in developing more robust and efficient IT processes
Propose and implement cost- and/or time-saving solutions
Ensure key IT performance and service metrics are maintained
The ideal candidate would also meet the following requirements:
1–2 years’ helpdesk experience
Experience with Microsoft Windows 2000, XP, MS Office, and MS Exchange required
Ability to report, on a timely basis, status of projects and activities to IT management
Service-oriented focus
Strong customer service skills
Able to handle multiple tasks of varying complexity
Able to communicate effectively over the phone, and in person, to assist users
Please apply to careers@commonwealth.com
www.commonwealth.com
Commonwealth is an equal opportunity employer.
- Location: Waltham, MA
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.