Cengage Learning delivers highly customized learning solutions for colleges, universities, instructors, students, libraries, government agencies, corporations, and professionals around the world. These solutions are delivered through specialized content, applications, and services that foster academic excellence and professional development, as well as provide measurable learning outcomes to its customers.
Aplia, a Cengage Learning product, is revolutionizing how students learn. We create online, interactive learning solutions that increase student effort and engagement in their high school and college courses. We have helped 1,000,000 students at more than 1,300 institutions since product inception in 2002 and are looking for eager and like-minded individuals to join our brainy, creative, and lively group!
The Technical Support, Content Production will be responsible for supporting our team of writers and editors with content authoring and production. This role requires strong technical and people skills, and the ability to quickly shift gears to meet the needs of our rapidly changing environment.
This is an on-site position located in Boston, MA. We will also consider candidates for out Belmont, CA office.
Specific Responsibilities:
Provide technical support, troubleshooting for users encountering problems within the authoring environment and related systems
Utilize internal tools to push content into production
Maintain, improve, and support our XML-authoring environment, with a focus on user experience
Research ways to use technology to increase productivity for our quickly growing content team
Interface with IT and Engineering on content projects
Basic Qualifications Required:
Bachelors degree in Computer Science or related discipline
1+ years experience with XML, Java, and/or Flex
Must have experience in customer service, technical support, and/or technical training
Basic Windows and Network IT skills
Must have excellent written and oral communication skills
Ability to meet deadlines and work in a fast-paced startup environment
Preferred Qualifications:
Basic Mac IT skills
Please apply online at:
http://tbe.taleo.net/NA1/ats/careers/requisition.jsp?org=LEARNING&cws=1&rid=3046
- Location: Boston
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- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.