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Responsibilities:

·Help resolve software and technical questions for the customer efficiently and effectively
·Gather the required information necessary in order to best handle customer software and technical inquiries
·Manage customer expectations regarding estimated response times for issue resolution
·Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
·Partner with Technical Support team members on various strategic projects when needed

Required Skills and Experience:

·Bachelor's degree from an accredited University or College
·At least 1 year of technical support experience
·Must have passion for being part of a hard working, winning team
·Ability to multi-task in a fast paced environment
·Must have excellent ability to learn and articulate software-related and technical concepts
·Strong active listening skills
·Strong Customer Service skills
·Must have strong attention to detail when communicating with customers (verbal & written)
·Ability to empathize with customers and convey confidence
·Experience in a customer-facing role desired
·Basic understanding of Internet connectivity
·Familiarity with Microsoft Word, Excel and Outlook


Bullhorn offers a competitive compensation package that includes base salary, bonus, paid vacation, medical/dental/vision plan, and 401K.

If you are interested in applying for this position, please send your resume to jobs@bullhorn.com

About Bullhorn:

Bullhorn is the global leader in On Demand, front office staffing and recruiting software, providing the only completely integrated front office solution for staffing and recruiting firms. Bullhorn enables its customers to synchronize sales and recruiting to generate, source and fill job orders in real-time, at anytime and from anyplace, at the highest rates in the industry. Delivered through software as a service, Bullhorn continually meets the evolving business needs of its customers. More than 1,400 firms and 14,000 users worldwide, including some of the world’s largest staffing firms in over twenty countries, partner with Bullhorn to meet the employment demands of the global economy.

• Location: Boston
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.