Natick Collection
Natick, MA
Sales Associates
Position Statement: Store Sales Associate is responsible for fostering and sustaining company core values while achieving: superior customer experience, financial results, operational and visual excellence and compliance to all company policies and procedures.
Responsibilities
Results Leadership
• Embraces and promotes the Coldwater Creek philosophy, culture and high expectations of exceptional customer service.
(Utilizing “What’s Creeking”, product training, and results from the CEE’s.).
• Consistently “Engage, Recommend and Expand” the sale by determining our customer’s needs. Consistently suggesting additional styles, colors and sizes. Offering to fulfill requests utilizing the tri-channels.
• Able to learn and communicate information to customers regarding the fit, fabrication, versatility, quality, style and value of Coldwater Creek product. Communicate how it relates to current industry trends as well as the customer’s needs and lifestyle.(attends all scheduled meetings)
• Provides value to the customer through active participation in the Personal Shopper and One Creek Programs. Ability to handle multiple customers efficiently and effectively on the sales floor and at the cash wrap.
Thought Leadership
• Accountable for achieving daily sales goals and metric expectations of UPT, AT, Conversion, email capture and credit card acceptance.
• Is accountable for Daily SPLH goals as set by the store management team.
People Leadership
• Works through change, fosters open communication and positive support of all company initiatives.
• Takes part in a learning environment by utilizing training tools, product information, try-on charts, and meeting information.
Personal Leadership
• Takes direction, guidance and feedback from management and other associates.
• Exemplifies Core Values of “Respect” as set by CWC.
• Complies with all company policies including but not limited to time keeping, lockers, scheduling, meal/break guidelines and LP.
• Maintains integrity of Coldwater Creek’s brand identity through compliance of visual and operational directives
• Arrives to work on time and is ready for work when scheduled.
• Represents the Coldwater Creek Brand in appearance by adhering to the company dress code policy.
• Accepts all other related projects and/or duties as assigned by Leadership Team.
Direct Report-Store Manager, Assistant Manager and Leads
Requirements:
• Customer focused, team oriented with strong interpersonal skills (i.e. effective listening and clear communication skills)
• Merchandising/visual skills; experience with specialty retail apparel and home accessories
• Ability to work on their feet in a fast paced environment for extended periods of time.
• Ability to lift 25 pounds, bend and climb ladders in order to do floor sets, backroom activities and store maintenance.
• Ability to solve problems and manage conflict
• Detail oriented, conscientious, thorough and reliable
• Flexibility and adaptability to work days, nights and weekends. Must be available to work minimum of 3 shifts a week including 1 weekend day.
• Excellent verbal and written communication skills
• Ability to learn and utilize POS systems.
Please apply in person at the Coldwater Creek Store nearest to you.
- Location: Natick, MA
- This is a part-time job.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.