Are you a "people person" who cares about the healthy development of youth? Are you looking to join a community-focused, performance-driven human service organization? Are you looking for varied, independent work as well as to be part of a fun, dynamic team? This is a terrific opportunity to join the Program Services team at Big Brothers Big Sisters of Massachusetts Bay (BBBSMB), one of the largest youth mentoring agencies in the country. BBBSMB matches underserved youth with adult mentors in lasting one-to-one friendships supported by trained professional staff and is currently serving 2,000 children annually. The agency is well respected both for its mission and for the quality of its services.
Big Brothers Big Sisters of Massachusetts Bay seeks Youth and Volunteer Enrollment & Match Specialists. This position requires you to assess potential volunteers, enroll families and youth, and make quality new "matches." Enrollment Specialists conduct thorough youth and parent/guardian interviews in the family's home, communicate with additional family service contacts, and use professional judgment to determine eligibility for enrollment. Likewise, Enrollment staff is also tasked with conducting thorough volunteer interviews, reviewing references and criminal background checks, and using professional judgment to determine appropriateness for incoming volunteers. Quality matches are made by thoughtfully selecting a match between an assessed volunteer and a selected pool of youth and facilitating the initial match meeting between the Big and Little and the Little's parent/guardian. The positions require flexible daytime, evening, and some weekend hours. You will primarily work from our Boston office with travel in the communities and neighborhoods in our service territory.
Qualifications include: Bachelor's Degree and 2-3 years of social services, human resources, volunteer management, or related experience. Background in interviewing or psychology a plus. Experience working with both child and adult populations. Assessment, intake, and interview experience. Bilingual Spanish-English skills a plus. Proficiency in Microsoft Office, including Word, Outlook, and Excel. Must have car and valid driver's license. Criminal background checks are part of hiring process.
Required Skills and Abilities: Excellent oral and written communication and interpersonal skills; high-level interviewing skills; excellent judgment and decision-making skills; ability to use time effectively and to focus on details; ability to work independently; performance-driven mind-set; customer service orientation; experience working with people from diverse cultures; ability to juggle tasks and set priorities; ability to effectively collaborate with other staff.
Salary: Competitive salary and benefits package. BBBSMB is an equal opportunity employer.
Please send resume and cover letter to Enrollment and Match Specialist Search Committee, at the agency's Boston address or to careers@bbbsmb.org. Please place the job title and CRAIGSLIST in the e-mail header. No phone calls, please. Principals only.
Big Brothers Big Sisters of Massachusetts Bay
75 Federal Street, 8th Floor
Boston, MA 02110
email: careers@bbbsmb.org
fax: 617-542-8855
- Location: Big Brothers Big Sisters of MA Bay
- This is at a non-profit organization.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.