Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More info

Bay Cove Human Services is a private, not-for-profit corporation that provides a wide variety of services to individuals and their families who face the life-long challenges of developmental disabilities, aging, mental illness and drug and alcohol addiction. We have a wide variety of programs available to our clients including residential services, employment support, and day habilitation programs. Bay Cove's 1,400 highly trained employees serve more than 12,000 individuals and their families each year at more than 100 different program sites throughout Greater Boston and southeastern Massachusetts.

To find out more about Bay Cove and gain access to all of our current openings, click the banner above.

---

IT Operations Support Analyst

Requisition #4491

IT Operations Support Analyst (Information Services, Boston)

Schedule: Monday -- Friday. Some overtime and weekend work may be required.

Salary: Negotiable

---

Responsibilities:

• Provide troubleshooting and support via on-site/desk-side visits, remote connections, and working at the Information Services Help Desk.
• Serve as the initial responder at the Help Desk to requests made via phone calls, email, and in person.
• Troubleshoot and resolve problems with computer hardware, peripheral hardware (printers, copiers, faxes, scanners, etc.), software, Internet and network service, email and Intranet accounts, phones and phone service, network and Internet equipment, and telephone and network wiring.
• Create and maintain user accounts, shared resources and permissions within Active Directory, our Intranet and email systems.
• Prepare, configure, and deploy new, replacement, or upgraded computer hardware, peripheral hardware, software, phones, and network equipment and cables.

Qualifications:

• Two or more years experience supporting desktops, laptops, and peripherals in a networked environment, with moderate to advanced experience installing, upgrading, and troubleshooting Microsoft Windows and Microsoft Office.
• Two or more years demonstrated Help Desk or Customer Support experience assisting others over the phone.
• Experience supporting computers in a Windows WAN/LAN environment.
• Experience resolving Internet, network, and telephone connectivity problems.
• Bachelor of Science/Arts degree, preferably in a related field, and/or Microsoft certifications and other relevant certifications.
• Demonstrated teamwork and customer service skills in a fast-paced, multitasking environment.
• Ability to lift and transport moderately heavy objects such as computers and peripherals.
• Valid driver's license and use of own vehicle.
• Driving License Required? Yes

---

Benefits:

• Excellent benefits package including health and dental insurance, 403(b) retirement plan, tuition reimbursement/remission, paid vacation & holidays, sick time pay, and employee referral bonuses.
• T-accessible central office at North Station or Haymarket T stops. (Green Line or Orange Line)

---

TO APPLY:
Email resumes to recruiter@baycove.org & please include the requisition number of the position you are applying for in the subject line of your email.

Bay Cove Human Services, 66 Canal Street, Boston, MA 02114

Bay Cove is an Equal Opportunity Employer

• Location: Boston
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.