MEMBER SERVICES ASSISTANT – Marketplace Coordinator
8:00am-4:30pm, Monday thru Friday
Reports to: Assistant Manager of Member Services Non-Exempt
Purpose: To provide high-level, direct customer service support to member agencies by the coordination through the pre-appointment process and through partnership building with member agencies.
Responsibilities:
1. Complete check-in process for member agency representatives arriving for scheduled appointments at the Boston location.
2. Maintain timely flow of member agency representatives through the check-in process, to Marketplace shopping, and to assigned dock doors for pick-up at scheduled appointment times.
3. Answer member agency inquiries and provide assistance as necessary.
4. Maintain dock door assignment and Shipping violations within Outlook Shipping Schedule.
5. Reschedule member agency orders as needed.
6. Troubleshoot with the Food Bank’s Warehouse Department about agency orders as needed.
7. Coordinate with warehouse any replenishment, food safety, or general safety issues.
8. Outreach to member agencies to ensure accurate monthly service reporting.
9. Manage agency compliance with USDA single audit requirement.
10. Process perishables orders for drop agencies.
11. Accompany Site Monitor to at least one agency site per quarter.
12. Receive ServSafe certification in food safety and sanitation every five years.
13. Assist with other Food Bank duties as assigned by Management.
Qualifications:
1. Associate's degree or equivalent work experience.
2. Excellent communication and customer service skills.
3. Experience working in operations/warehousing preferred.
4. Computer literacy in Internet Explorer and a Microsoft Office environment.
5. Ability to work positively and professionally with people of diverse experiences and backgrounds.
6. Flexible, team player.
7. Detail-oriented with strong follow-through skills.
8. Must have a valid driver’s license.
9. Must have access to personal vehicle or ability to use company vehicle.
10. Must agree to initial drug test and future random drug testing if operating company vehicle.
11. Friendly and Cheerful personality.
12. Sense of humor.
Interested candidates should forward resumes along with salary requirement to:
The Greater Boston Food Bank, Inc.
70 South Bay Drive
Boston, MA 02118
Fax (617) 427-0146
hr@gbfb.org
The Greater Boston Food Bank is an Equal Opportunity Employer
- Location: Boston, MA
- Compensation: $12 - $15/hr to start
- This is at a non-profit organization.
- Principals only. Recruiters, please don't contact this job poster.
- Phone calls about this job are ok.
- Please do not contact job poster about other services, products or commercial interests.