Overview
The Interactive Account Manager’s primary responsibility is to ensure that our client’s creative and business needs are meet. He/she will be managing a relationship – not just an individual project. Therefore, this individual will not only be responsible for documenting the details on each individual project and managing expectations to ensure that deliverables are clear, deadlines are understood, and out of scope work is identified, approved and scheduled, he/she will also be expected to work towards establishing a long-term relationship based on trust, expertise and exceeded expectations. Ideally, we are seeking candidates who have experience working for interactive / web application companies. * This is a client services role, ideal for a project manager, producer, and/or account service professional.
Specific Duties & Responsibilities
• Ability to work closely with internal team members, designers, developers, clients, and other stakeholders, to ensure timely and seamless execution of websites and other projects.
• Internally manage projects within the established process
• Work with production to ensure work is produced according to the signed brief.
• Maintain a direct communication channel with clients and a clear understanding of current state, next steps, and potential issues that may impact deadlines.
• Clearly, effectively and consistently communicate to clients the milestones, deadlines and deliverables in a professional tone that holds the client responsible for compliance and potential ramifications.
• Responsibility to document client communication and keep the team abreast of developments
• Identify potential areas of growth in the scope of work and future business opportunities
Our Compensation Package Includes:
• 50% employer sponsored HMO and Dental plans (for individuals and their families)
• Tax deductible flexible spending for qualified expenses (for individuals ans their families)
• A 401K plan with 4% match
WE ARE NOT USING RECRUITERS FOR THIS HIRE, SO PLEASE DO NOT INQUIRE IF YOU ARE A RECRUITER. AND NO FREELANCE OR 'OUTSIDE THE US' INQUIRIES EITHER PLEASE.
- Location: Allston
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.