CSN Stores (CSN) is an international, e-commerce retailer with over 200 online stores across 22 business segments, including luggage.com, strollers.com and cookware.com. We are currently looking to fill entry-level roles in our Customer Service department.
This is an excellent opportunity for a tactful, service-oriented professional to join a fast growing e-commerce business and learn about online retail. CSN Stores is growing rapidly and there is significant opportunity for advancement for individuals who demonstrate superior work ethic, problem-solving abilities and have a positive, enthusiastic approach to working with customers. Career paths include management opportunities in Customer Service and moves to other departments, such as Product Marketing, Advertising, and Buying.
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Role: Customer Service Representative
Career Level: Entry-Level
Status: Full-Time
Education Level: Bachelor’s (4-year degree)
Key Job Duties:
o Answer customer questions and assist them with site navigation and order placement
o Use sales techniques to help customers make purchasing decisions
o Communicate with customers and 3rd parties to trouble-shoot and resolve customer issues
o Research customer inquiries and escalate calls as necessary
o Share ideas to improve business practices and the quality of service
o Collaborate with suppliers and manufacturers to form effective working relationships
Requirements:
o Bachelor’s degree with a minimum 3.0 GPA
o Knowledge of computers and internet (quickness and ease with these tools)
o Effective communication skills (verbal and written)
o Strong inter-personal skills: engaging and enthusiastic approach to working with customers
o Ability to think analytically and creatively (conduct root-cause analysis and respond promptly to customer)
Why join CSN Stores?
CSN is a privately held, profitable mass retailer with a presence in the US, Canada, UK, Germany, Ireland and Australia. Founded in 2002, CSN has experienced tremendous growth over the last six years, reaching $200M+ in sales and ranking 6th for fastest growing companies in Boston. Our company is looking to grow by adding smart, energetic, customer-oriented people to the team. This is a great opportunity for someone who is interested in working with customers and being part of a close knit team in which financial and marketing information is readily shared and everyone's opinion counts.
Recent Accolades:
o Ranked among the Top 3 U.S. online retailers of home and office goods
o No. 1 fastest growing E-Commerce company and No. 4 fastest growing private company in MA (Boston Business Journal)
o Included in the 2009 Hot 100 List of online retailers and Inc 5000 Top 100 Retail Companies List
o Winner of Ad Club’s Perfect Balance Award for innovative health and wellness programs
o Winner of the FitCorporate Challenge for the most attendance of any company at FitCorp’s gym
We offer competitive salary and bonus structure. Our great benefits package includes health and dental insurance, 401k plan with company matching, 3 weeks paid vacation, subsidized gym membership, and other perks including season Red Sox and Bruins tickets and a stocked kitchen.
To learn more about working at CSN, visit
http://www.csnstores.com/careers.asp?settab=5.
So, where do I send my resume?
If you are a self-motivated, high-energy professional looking for a fast-paced environment with great advancement potential, please apply on our website:
http://tbe.taleo.net/NA4/ats/careers/requisition.jsp?org=CSNSTORES&cws=1&rid=13.
Note: CSN Stores is committed to an environment that provides equal employment opportunities to all employees, and qualified candidates, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin or disability.
- Location: Prudential Tower
- Compensation: Base Salary + Quarterly Bonus and Top-notch Benefits Package
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.