PLEASE NOTE THAT THIS POSITION REQUIRES BILINGUAL FLUENCY IN PORTUGUESE OR SPANISH.
We are a fast-paced multi-lingual call center supporting international online dating and social networking websites. The bilingual call center representative is responsible for answer incoming calls and emails from members to assist with assist with account creation, billing issues, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Responsibilities include...
* answer phones and emails professionally
* respond to customer inquiries
* approve member profiles, ensuring they comply with site policies
* crop, edit and rate member photos based on site rating guidelines
* research required information using available resources
* handle and resolve customer complaints
* provide customers with product and service information
* identify and escalate priority issues
* use sales incentive program to encourage non-paying members to purchase memberships
* complete call reports
Experience requirements...
* must be proficient using the internet and
* knowledge of customer service principles and practices
* at least one year in a call center or customer service environment
* good keyboard skills
* excellent verbal and written communication skills
* listening skills
* excellent problem solving skills
Required qualities...
* good judgment
* adaptability to ever-changing environment
* team oriented attitude
* stress tolerance
* resilience
For more information about this position, the company, or to apply online, visit www.online-buddies.com.
NO PHONE INQUIRIES PLEASE!
- Location: Cambridge, MA
- Compensation: 15.00+ / hour depending on experience and opportunity to earn extra compensation with our sales program
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.