Cambridge Innovation Center is looking for an energetic and qualified "Concierge Services Manager" to join our team. This is a great opportunity for someone with at least one year of professional work experience.
Cambridge Innovation Center provides growing companies a place to locate alongside 200 other businesses. We offer a unique working environment that combines private, secure office areas alongside many shared facilities, such as fully stocked kitchens, conference rooms, and copy areas. Our goal is to allow our client companies to focus on their core business while increasing efficiency: each company gets larger, higher quality and more attractive facilities than they could cost-effectively provide for themselves.
Our amenities include designer furniture, digital phone systems, the latest office equipment, ultra-high speed Internet connections, video conference rooms, and massage therapy among others.
In some ways we are like a hotel. Our client companies can move in or move out on short notice. To keep them as our customers, we work to insure they are happy every day they are here. We achieve this by providing them with the level of service you would expect at a first-class hotel.
The difference between CIC and a hotel is that our clients usually stay with us for a couple of years or more, and we get to know them. This allows us to build real relationships with our customers, which makes our work more enjoyable. CIC currently houses about 200 small companies in over 100,000 square feet and is growing. We attract some of the best startups in the Boston area: since 2001, CIC client companies have raised over $1B in venture capital. Interested candidates should visit
http://www.cictr.com and watch the three short videos before applying.
We are a team-based organization of highly capable, self-directed individuals. We employ very little 'management from above'. If you are the kind of person who tends to volunteer for new projects that arise, and who develops useful projects on your own, you will do well in our "flat" organizational structure.
Principally, we employ very smart people who enjoy figuring out solutions to problems on their own, and who display a high degree of care and accuracy in everything they do. This is a job for an internally balanced, self-confident individual. You will be thoroughly evaluated on your performance by the other members of the team (horizontal evaluations). You will have a strong future at CIC if your team-members rate you highly.
The ideal candidate will have the following characteristics:
- be personable, happy to help and calm in a hectic environment
- possess the ability to multitask, be able to pay very close attention to detail and have an excellent memory
- be proactive by taking ownership & responsibility for tasks at hand and leading them to completion
You should be able to communicate professionally, both in spoken and written word. You should also be able to work comfortably with everyone, from the cleaning people to the CEOs of our clients, treating everyone as your equal. As mentioned, you should be effective interacting frequently with team members without much direct supervision.
It isn’t necessary to already know how to do what we do, but you do need to be someone who learns quickly and works well with people. This is a job that can be learned; what is important for you to bring is an attitude of quiet dedication and a drive to get things right.
SPECIFIC RESPONSIBILITIES
Oversee the quality of the Concierge desk experience while demonstrating a spontaneous desire to assist others and provide excellent service:
* Manage the Concierge desk experience, appearance and organization for CIC and clients. You will work with peers from operations who share the day to day staffing of the desk.
* Client support: respond to various client requests and questions. For example, a client may ask "Can I get some extra furniture and have some help rearranging my office?" or "How do I send a package to Uganda?"
* Welcome guests and assist them with a comfortable transition to their host. Interact with guests in a courteous and efficient manner both in person and on the phone. A pleasant and gracious personality is very important even under the most stressful situations.
* Be “the first face of CIC”, providing an exceptional experience for new clients (keys distribution, take photo of new employees, answer questions, etc).
* Process mail & packages for clients.
* Take responsibility for daily office tasks including regular maintenance of one of our kitchens by providing enough quantity and variety of food, by processing weekly food orders and by responding to client requests.
* Respond to sales inquiries as needed. Be a representative of CIC.
* Bring new ideas to everything you do. For example, conceiving & owning projects to increase the overall quality of our client service.
ATTRACTIONS OF THE JOB
* Great atmosphere (our employees like working at CIC; we experience almost no voluntary departures).
* Energetic community. The 600+ people working for the mostly-startup, mostly-high-tech and life sciences companies based at CIC are a cool group of people. There are many creative, inventor types.
* CIC has a great location that is directly on the MBTA Red Line in Kendall Square.
* Great co-workers and a happy staff community.
* High visibility: your work will be seen and noticed by the entire CIC team, as well as hundreds of our most important clients.
REQUIREMENTS
* Minimum of a bachelor's degree.
* At least one year of professional experience.
* Comfortable with general computing and Internet and office technology.
* An interest in a long-term role. We are a growing company, and we like to hire people who can grow with us. Ideally, you would still choose to be at CIC in 10 years!
SALARY range from $29K to $34K per annum plus 100% of the cost of a premium healthcare package, long and short-term disability, life insurance, and 3 weeks vacation from the start (more with seniority). Regular raises based primarily on tenure/seniority.
- Location: Cambridge - Kendall Square
- Compensation: SALARY range from $29K to $34K per annum plus 100% of the cost of a premium healthcare package, long and short-term disability, life insurance, and 3 weeks vacation from the start (more with seniority). Regular raises based primarily on tenure/seniority
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.